Drawstring Wide Leg Active Pants

At Osma, we aim to deliver your order as quickly and smoothly as possible. Please read below for details on our shipping process:

Processing TimeOrders are processed within 1–3 business days. During high-demand periods, processing times may be extended, but we’ll always keep you informed.

Shipping Rates & Delivery Estimates

Standard Shipping: 5–8 business days

Express Shipping: 2–4 business days

Shipping fees are calculated at checkout based on your location and selected shipping method.

Free ShippingWe offer free standard shipping on all orders over $75 (domestic only).

International ShippingWe ship worldwide! International delivery times and rates vary by destination. Customers are responsible for any customs or import duties.

Order TrackingOnce your order ships, you’ll receive a tracking number via email so you can monitor your delivery.

Delays & IssuesWhile we strive to meet delivery times, unforeseen delays may occur. If your order is delayed or lost, please contact us at [your support email], and we’ll help resolve the issue as soon as possible.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@osmabrand.com .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@osmabrand.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@osmabrand.com.

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