Drawstring Backpack

At DeliverThat, we're committed to getting your order to you as quickly and efficiently as possible. Please review the information below regarding order processing, shipping methods, and delivery expectations.

Shipping Locations

We currently ship to addresses within the United States only.

Order Processing

Most in-stock orders are processed within 12–24 hours of being placed. In many cases, orders placed during normal business hours will ship the same business day.

Orders are processed Monday through Friday, excluding holidays. We do not process or ship orders on Saturdays or Sundays. Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Shipping Methods & Delivery Estimates

We offer the following shipping options at checkout:

Standard Shipping: Estimated delivery in 3–4 business days

Economy Shipping: Estimated delivery in 5–8 business days

Please note that all delivery timeframes are estimates, not guarantees. Actual delivery times may vary due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control. Delivery estimates begin once your order has been processed and shipped.

Shipping Rates

Shipping charges are calculated as a flat rate and displayed during checkout.

Free Standard Shipping is available on qualifying orders of $40 or more (before taxes and after any applicable discounts).

Applicable sales tax will be calculated and added at checkout based on your shipping destination and local tax requirements.

Shipping Carriers

We primarily ship orders using FedEx and USPS. Carrier selection is based on the size, weight, and destination of your order to ensure the best delivery experience.

Order Tracking

Once your order ships, you'll automatically receive a shipping confirmation email with tracking information so you can monitor your package's progress.

Multiple Shipments

Some larger orders may be shipped in multiple packages if all items cannot safely fit into a single shipment. If this occurs, you'll receive tracking information for each package.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at shop@ideliverthat.com .

We review lost or damaged shipment claims on a case-by-case basis and will work with you and the shipping carrier to determine the best resolution.

Incorrect Shipping Addresses

Please verify your shipping address carefully before placing your order.

If you notice an error, contact us immediately at shop@ideliverthat.com . If your order has not yet shipped, we'll do our best to update the shipping address.

Once an order has shipped to the address provided during checkout, we cannot reroute or replace the shipment at no additional cost. Customers may be responsible for any additional shipping charges associated with reshipping an order.

Delivery Delays

While we strive to meet all estimated delivery times, occasional delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside of our control. We appreciate your patience and understanding should these situations arise.

Questions?

If you have any questions about your order or our shipping policy, please contact our Customer Support team at shop@ideliverthat.com . We're happy to help.

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DeliverThat's return policy is as stated.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused within 60 days of your purchase. You’ll also need the receipt or proof of purchase.

Motor Vehicle Reports are non refundable as this report is immediately ran upon purchase.

Orders shipped outside of the United States are not eligible for returns. To start a return, you can contact us at shop@ideliverthat.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Upon receiving your package, your refund will then be processed. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@ideliverthat.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned/refunded, such as Motor Vehicle Reports or products that contain an Motor Vehicle Report. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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