"Dramatic Clown" Patch

Hey customer! I want you to know that I do my absolute best to make sure you are happy with your order, but I’m bound by certain laws of physics/economics (for now). Please read the policy below if you have an issue with an order. We're always happy to help, so please reach out to administration@arcanebullshit.com with any questions.

📦 Shipping Policy

Shipping Destinations & Carriers

•We currently ship to almost every country on earth using a combination of Canada Post, USPS, PostNL, UPS, and other local carriers.

•Right now we only ship once a week, so packing times can be up to 7 business days.

•Estimated delivery dates are shown at checkout, when possible, but these are only estimates and can't be guaranteed, especially during busy seasons.

Shipping Rates & Free Shipping Offers

•Shipping costs are calculated at checkout based on package weight and destination.

•Promotional offers (e.g. “Free Shipping over $XX”) apply only to outbound shipping—not to return shipping or insurance fees.

Order Tracking & Insurance

•Tracking information is provided via email once your order has shipped, if applicable. If your shipping notification doesn't include tracking, your order likely isn't tracked.

•Optional shipping protection coverage is added at checkout. Protection is recommended for high‑value orders. Further details about protection terms are below.

•Insurance and shipping fees are separate and non‑refundable (see Refund section below).

Shipping Insurance / Package Protection

We offer optional shipping protection at checkout to help cover the cost of any items lost or damaged during transit.

•If you choose to add insurance, and your package is lost or arrives damaged, we will offer a refund or replacement for the affected items. This includes items which are lost/stolen after delivery.

Shipping costs and insurance fees are non-refundable, even if a claim is approved.

•We cannot replace or refund uninsured shipments that are lost or damaged once handed off to the carrier.

•Insurance claims must be submitted within 30 business days of the reported delivery date (for lost packages) or 10 business days of receiving a damaged item. Photos may be required.

⚠️ If you decline shipping protection, you accept the risk of loss or damage in transit.

🔄 Returns & Refund Policy

Return Eligibility

•Returns are accepted within 30 days of delivery for products that are unused, in original condition, and in their original packaging.

•Customized, digitally printed, or final-sale items are non-returnable. This includes all items marked "print-on-demand."

Return Shipping & Fees

•Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.

•We do not refund original shipping costs, order processing charges, or insurance fees paid at purchase.

A restocking fee (e.g. 10%) may apply to returns not due to seller error—clearly indicated at time of return request.

Refund Process & Timing

•Once we receive and inspect the returned item (in original condition), we issue a refund minus outbound shipping, insurance, restocking fee (if applicable), and return shipping cost.

•Refunds are issued via the original payment method within 7–10 business days.

•If an exchange is preferred, you can contact us for options.

🛎️ FAQ & Additional Info

Q: Do you refund shipping costs if I return an item?A: No—unless the return results from our error (e.g. wrong or defective item), shipping and insurance fees paid at purchase are non‑refundable.

Q: Who pays for return shipping?A: The customer, unless the return is due to a mistake on our part.

Q: How long do I have to return?A: 30 days from delivery date. After that, returns may be declined or require approval.

Q: What if my item arrives damaged?A: Please report damage within 10 business days of receipt, including photos. We’ll guide you through claims or replacements.

Contact - Arcane Bullshit - Checkout

🔄 Returns & Refund Policy

Return Eligibility

•Returns are accepted within 30 days of delivery for products that are unused, in original condition, and in their original packaging.

•Customized, digitally printed, or final-sale items are non-returnable. This includes all items marked "print-on-demand."

Return Shipping & Fees

•Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.

•We do not refund original shipping costs, order processing charges, or insurance fees paid at purchase.

•A restocking fee (e.g. 10%) may apply to returns not due to seller error—clearly indicated at time of return request.

Refund Process & Timing

•To start a return, you can contact us at administration@arcanebullshit.com.

•If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

•Once we receive and inspect the returned item (in original condition), we issue a refund minus outbound shipping, insurance, restocking fee (if applicable), and return shipping cost.

•Refunds are issued via the original payment method within 7–10 business days.

•If an exchange is preferred, contact us for options.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items, print-on-demand products, or gift cards.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will not refund postage charges, shipping protection fees, or processing fees.

You can always contact us with any questions related to returns and exchanges at support @arcanebullshit.com .

If more than 15 business days have passed since we’ve approved your return, please contact us at support @arcanebullshit.com .

Contact - Arcane Bullshit - Checkout