Donner DED-200X Electronic Drum Set

SHIPPING Q&A

Affected by the covid-19, the delivery time of orders is extended by about 5-25 working days from the original time.If you place the order,means agree the rule.

Q1:Which country do you ship to?

A1:We shipped to UK.(Customers from other EU countries can consult customer service for details.)

Q2.Which country do you ship from?

A2:Orders will be shipped from the corresponding country (UK).

Q3:How long can I receive my order?

A3:Delivery Time=Processing Time+Shipping Time

The order will need less than 24 hours of proccessing time and then 3-5 business days of shipping time.Therefore,it takes 4-6 working days to deliver normally.

We are committed to fast delivery！

Q4:How much is the shipping fee?

A4: Free shipping on all products.

Q5:How can I contact if I want to ship to the other countries?

A5: Please send the email with product link to our customer service: service@ukmail.donnermusic.com . You can also contact us if you want to buy a oversize product like guitar, ukulele etc and ship it to other countries, we will calculate the freight for you according to shipping country.

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, you must notify us and get a return address. Please note that if the item is returned without notification and communication within 30 days after it is delivered, the returned parcel will be disposed and the refund will not be initiated.

Additional non-returnable items: Free Gift Downloadable software products

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us to service@ukmail.donnermusic.com .

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ukmail.donnermusic.com .

Shipping

1.Products with quality-related issues . idonner.eu will be responsible for any shipping fees incurred Communicate about the details,and get RMA APPLICATION FORM from our Service Staff when you want to return the products of you order. Then fill the form and print it.

2.Products with no quality-related issues. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £36 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.