DMM Captain

Rooted Arborist Supply: Shipping Policy

1. General Shipping Information

At Rooted Arborist Supply, we work hard to process and ship your essential equipment quickly and efficiently. Our goal is to get your gear to the job site as fast as possible.

Processing Time: Orders are typically processed and shipped within 1-2 business days (Monday–Friday, excluding holidays) after your order is placed. Processing time may be longer during peak seasons or immediately following large sales.

Shipping Carriers: We primarily use FedEx, UPS, and USPS. The carrier chosen depends on the size, weight, destination, and service speed selected for your order.

Order Cut-Off: Orders placed after 12:00 PM ([Your Time Zone, e.g., PST]) will begin processing on the next business day.

2. Shipping Rates and Options

Shipping rates are calculated based on the weight and dimensions of your products, the destination address, and the shipping speed selected at checkout.

A. Standard Domestic Options (48 Contiguous US States)

Service

Estimated Delivery Time (After Processing)

Details

Ground/Standard

3–7 Business Days

Most economical option for heavy or bulky items.

Expedited

2–3 Business Days

Faster service for time-sensitive orders.

Next Day/Overnight

1 Business Day

Fastest available service; rates vary significantly.

Export to Sheets

B. Free Shipping Promotion (If Applicable)

We offer Free Standard Shipping on orders over $[Insert Amount, e.g., 150.00] shipped within the 48 contiguous United States.

The Free Shipping option is always Standard Ground service. If you require expedited shipping, you must select and pay for that option at checkout.

3. Shipping for Oversized and Hazardous Items

Certain items require special handling and may incur additional charges:

Oversized Items: Extremely bulky items (e.g., long poles, large rigging plates, bulk ropes) may be subject to a surcharge due to carrier fees, even if the order qualifies for free shipping. This surcharge will be noted at checkout.

Hazardous Materials (HAZMAT): Items classified as HAZMAT (e.g., aerosols, certain lubricants, fuels) must ship via specific ground services and cannot be shipped via air (Expedited/Next Day). These restrictions are mandated by federal law.

4. P.O. Boxes, Alaska, Hawaii, and APO/FPO

P.O. Boxes: We can only ship to P.O. Boxes using USPS services. Please ensure your selected shipping method allows for P.O. Box delivery.

Alaska and Hawaii: Shipments to AK and HI require air freight and do not qualify for free shipping. Rates will be calculated at checkout based on destination and weight.

APO/FPO: We are happy to ship to military addresses via USPS. Due to military handling, delivery times can be extensive and cannot be guaranteed.

5. International Shipping

We offer shipping to select international destinations.

Calculated Rates: International rates are calculated at checkout based on the destination and the dimensional weight of the package.

Taxes and Duties: The customer is solely responsible for all import duties, taxes, customs fees, and brokerage charges assessed by the destination country. These fees are not included in your shipping total and are payable upon delivery. We are legally required to declare the full value of the order on all customs forms.

6. Risk of Loss and Delivery Issues

Once your order leaves our facility, the responsibility shifts:

Risk of Loss: As per our Terms of Service, the risk of loss and title for all items passes to you upon our delivery to the carrier (F.O.B. Shipping Point).

Lost or Stolen Packages: If the tracking information shows your package was delivered but you cannot find it, please check with neighbors, building management, and your local carrier office. Rooted Arborist Supply is not responsible for packages that are stolen or go missing after confirmed delivery.

Damaged Shipments: If your package arrives damaged, please keep all packaging materials and the damaged goods. Contact us immediately (within 48 hours of delivery) so we can file a claim with the carrier and assist you with a replacement.

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Rooted Arborist Supply: Arborist Return & Exchange Policy 🌲

At Rooted Arborist Supply, we understand the critical safety demands of professional arboriculture. We stand behind the quality of our gear. If you're not fully satisfied, we're here to help, provided the equipment meets our safety and resale standards.

1. General Return Conditions

Eligibility Window: Returns or exchanges must be initiated within 30 days of the original purchase date.

Condition of Gear: All items must be returned in new, unused, and completely resalable condition. This means:

No signs of wear, dirt, grease, sap, or use.

All original tags, safety labels, factory packaging, and instructions must be intact.

Proof of Purchase: A valid receipt, packing slip, or order confirmation is required for all transactions.

Refund Method: Refunds will be credited to the original form of payment. Allow 5–10 business days for processing after we receive and inspect the returned items.

2. Safety & Rigging Gear: Strict Final Sale Policy

Due to the essential, life-saving nature of this equipment, we maintain a Zero-Tolerance Policy on returns for safety-critical gear to guarantee the integrity and trustworthiness of every item we sell.

The following items are FINAL SALE and cannot be returned or exchanged if their original sealed packaging has been opened, removed, tampered with, or if the item shows any sign of use or wear:

Category

Non-Returnable Items (If Opened/Used)

Life Safety

Arborist Saddles (Harnesses), Climbing Helmets (if tags removed or worn), Lanyards, Positioning Straps, and Ascenders/Descenders (e.g., rope grabs, friction brakes).

Rope & Cordage

Climbing and Rigging Ropes (if the spool or factory package has been opened or uncoiled), Throw Lines, and Spliced Slings.

Hardware

Carabiners, Quick Links, Swivels, Pulleys (if removed from original sealed packaging), and Rigging Blocks/Ports.

Rigging Accessories

Friction Savers/Redirects and Anchor Slings (if removed from sealed package).

Export to Sheets

3. Chainsaws & Power Equipment

The integrity of our power equipment is managed separately due to fueling requirements:

Final Sale (Non-Returnable): Chainsaws, Engines, and Motors that have been filled with gas, oil, or any fluid, or have been run, are considered used and are not eligible for return. This includes fluid containers like bar oil or pre-mix fuel once opened.

Returnable Condition: Chainsaws and power tools may only be returned if they are unopened, unfueled, un-oiled, and in their original, sealed factory box, meeting all General Return Conditions.

4. Returnable Equipment (Non-Safety)

These items may be returned or exchanged, provided they are in new, unused, and resalable condition with all tags and packaging intact:

Apparel & Footwear: Jackets, shirts, trousers, and unworn work boots (must be only tried on indoors).

Storage & Transport: Gear bags, rope bags, equipment backpacks.

Accessories: Guidebooks, unopened saw chains, files, sharpening tools, and felling wedges.

5. Warranty Claims (Defective Items)

If equipment fails due to a manufacturing defect, we will facilitate a warranty claim:

Contact Us Immediately: Do not return defective gear without first contacting our support team at [Your Support Email] or [Your Phone Number].

Manufacturer Review: All claims (especially for safety and power gear) are subject to the original manufacturer's inspection and approval. We will provide guidance on this process.

Resolution: If approved by the manufacturer, the resolution may be a repair, replacement, or refund. Note: This policy does not cover damage from normal wear and tear, misuse, improper maintenance, or accidents.

6. How to Initiate a Return

Request Authorization: Email us at [Your Support Email] with your order number and the item(s) you wish to return.

Receive RMA: We will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns shipped without an RMA number will be rejected.

Shipping Responsibility: The customer is responsible for all return shipping costs, unless the return is due to our error (e.g., wrong item shipped). We strongly recommend using a trackable service and purchasing insurance. We are not responsible for returns lost or damaged in transit.

Restocking Fee: Returns accepted outside of these strict conditions may be subject to a 15% restocking fee.

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