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Delivery fee for out-of-delivery areas will be shouldered by the customer. You may call our sales representative(+639 17-591-4263) to ask for the specific delivery charge on your area.

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Cancellations / Returns & Refunds

In line with Cancellations/Returns and Refunds, please contact us at (632) 838-8001 loc 118 or email us at services@platinumkaraoke.ph immediately during our regular business hours from Monday to Friday 9AM to 5PM(UTC+ 08:00) and Saturday from 9AM to 4PM (UTC+ 08:00). Our customer representatives will assist you gladly. platinumkaraoke.ph is not responsible for any charges that may arise to any unconfirmed cancellation through voice messages, email or SMS. Rest assured, we will try our best to cancel the request order prior to shipping. Once the purchased product is shipped, sudden changes or cancellation will not be validated.

Returns & Refunds

In an event you wish to return a merchandise, kindly email us at services@platinumkaraoke.ph or you may contact us via Viber, Whatsapp, or Skype: (+63) 977 378 6992 within seven (7) days of receipt of the product. Upon approval, we will send you a return authorization number and shipping instructions via email.

* Incorrect purchased shipped

The product must be in perfect condition with original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue full refund less shipping cost for items that are returned in its original delivery condition. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

NOTE:

Customer that will refuse to pay the applied duties & taxes is not eligible for refund. Platinumkaraoke.ph reserves the right to change the following terms and conditions without prior notice. International and Local Warranty

The warranty begins on the date of purchase and expires in the specified period of the products’ warranty card.

In case the product was purchased from an unknown reseller or unregistered retailer e.g. on-line auction channels, the warranty period is considered to have started six months after the manufacturing indicated on the product or as derived from its serial number. Additional charges might apply.

Shipping and any product transportation cost from any place to any Platinum Karaoke service center or vice versa is not covered by the warranty. However, if the product is coming from one Platinum Karaoke Service center to another Platinum Karaoke Service Center, the shipping fee shall be covered by Platinum Karaoke.

The customer must present the warranty card together with Official Receipt to eligible of warranty service. In case the customer lost or misplaced the Official Receipt, Platinum Karaoke Service Center will accept Certificate of Purchased from the store/online/website where they bought it.

Payment Options

Whether you’re a new customer or a registered member, shopping at platinumkaraoke.ph is made for our valued customer to give them the next level karaoke experience and their shopping experience hassle-free.

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