DJI Osmo Pocket 4

•Report a Faulty Product

•Contact Us

•Store Finder

•Delivery Information

•Returns Policy

•Website Terms of Use

•Online Sale Terms

•Cookies and Privacy Policy

•Scam Alert

Delivery Information

Nationwide Delivery

We offer a nationwide delivery service across the UK. For island residents, we will deliver to the nearest port serving the island.

Delivery Costs

•Item Type

•Standard Delivery

•Premium Delivery

•Small Items

•£4.99

•N/A

•Bedding

•£50

•N/A

•Furniture

•£59

•N/A

Item Type: Small Items

Standard Delivery: £4.99

Premium Delivery: N/A

Item Type: Bedding

Standard Delivery: £50

Premium Delivery: N/A

Item Type: Furniture

Standard Delivery: £59

Premium Delivery: N/A

Standard & Premium Delivery

•Option

•Standard Delivery

•Premium Delivery

•Delivery to a room of your choice

•Yes

•Yes

•Packaging removed

•No

•Yes

•Light assembly if required

•No

•Yes

Option: Delivery to a room of your choice

Standard Delivery: Yes

Premium Delivery: Yes

Option: Packaging removed

Standard Delivery: No

Premium Delivery: Yes

Option: Light assembly if required

Standard Delivery: No

Premium Delivery: Yes

Please note: light assembly does not include assembly of flat packed products.

Delivery Times

•Item Type

•Delivered in

•Delivered by

•Small Items

•3 - 5 Working days

DPD

•Furniture & Bedding

•7 Working days

•Independent transport company

Item Type: Small Items

Delivered in: 3 - 5 Working days

Delivered by: DPD

Item Type: Furniture & Bedding

Delivered in: 7 Working days

Delivered by: Independent transport company

Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery.

Delivery FAQs

Can I track my order?

Yes! For small items delivered by DPD, we will email you the details of your DPD tracking number. For large appliances and furniture and bedding items, we will contact you to arrange delivery. On the day, your driver will contact you one hour in advance of arrival.

What happens if I miss my delivery?

For small items delivered by DPD, the courier will leave details of the local depot where you can collect your item. DPD will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.

Will you dispose of my old sofa?

We are happy to remove your sofas and mattresses for a small additional cost, collection of old items must be mentioned and paid for when arranging delivery.

Do you provide an installation and assembly service?

Yes, on request we can provide an installation and assembly service for furniture and bedding items. The cost of this service will vary depending on the product to be installed or assembled. You must request and pay for this service when we contact you to arrange delivery of your order.

What should I do to prepare for my delivery?

Measure correctly so you know your item will fit in your kitchen/bedroom (it’s best to do this BEFORE you buy!).

Check access routes to ensure that there is enough space for the delivery van to reach your address.

Notify us of any potential access problems such as steps, tight corners, narrow corridors etc. that your product will need to pass through to get to its final destination.

Remove any obstacles such as desks, tables, or other obstructions so your item can be delivered as quickly and efficiently as possible.

What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 30 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

1. Inform the delivery team of the damage before they leave your home.

2. Contact our Customer Service Team immediately at online.customerservice@ie.harveynorman.com .

3. Do not use or move the item until the matter is resolved, to avoid further damage.

Click and Collect Information.

If you’d rather not pay for delivery costs, you can collect your order at any of our stores nationwide for free. Just follow these simple steps:

1. Select the Click & Collect option when placing your online order.

2. Select the store you would like to collect from (make sure to check if your items are in stock).

3. You’ll receive an order confirmation email while we process, pick and pack your order.

4. You’ll receive another email once your order is ready for pick up.(Click and Collect orders will be held at the store for a period of 7 days).

5. When picking up your order, please remember to bring:

Your order number or invoice from this purchase.

A current, valid photo ID (driver’s licence or passport).

The card used for this purchase (doesn't apply for PayPal).

6. Collect your order!

Please note: If your order is not in stock, we will send you a back order notification with any lead time that may apply.

If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead. For full terms and conditions, see our Online Sale Terms .

Returns Made Simple.

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 14 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched. For full terms and conditions, please see our Returns Policy. To return or exchange a product, contact our Customer Service Team at online.customerservice@ie.harveynorman.com.

Bedding | Free Delivery Terms.

Free local delivery on bed frames and mattresses must be within a 20 mile driving radius from the store from which the goods were dispatched. Distances thereafter will incur a delivery charge. Delivery fee applies in the event that the customer misses a set delivery time and the product(s) needs to be redelivered. Minimum spend on mattresses, bed frames and bedroom furniture is £500.

•Report a Faulty Product

•Contact Us

•Store Finder

•Delivery Information

•Returns Policy

•Website Terms of Use

•Online Sale Terms

•Cookies and Privacy Policy

•Scam Alert

Returns Policy

At Harvey Norman

we’re sure you will be completely satisfied with your order. However, we understand that sometimes things just don’t work out. If you would like to make a return or refund, all of the information you need is just a click away!

In-store Returns Policy

If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days and you should return it to us, preferably to the original store of purchase.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a Harvey Norman gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Refunds will be refused for items returned without an original receipt.

We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

For our detailed policy on Refunds and exchanges in relation to larger Furniture and Bedding items, please see our Furniture and Bedding Terms of Sale and Care Guide for further details as an additional re-stocking fee will apply.

Refund Policy Exclusions

We are unable to offer a refund or an exchange under this policy on the following items: gift cards, mattresses, bed linen, pillows & personal hygiene products.

We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.

Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.

This policy does not affect your legal rights.

Online Returns Policy

At Harvey Norman, we want our customers to be completely satisfied with their purchase made from www.harveynorman.co.uk .

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.

We will offer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to.

Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price.

If you have any questions about this policy, please contact our Customer Service Team .

This returns policy only applies when you make a purchase online from our website.

Your Right to Cancel your Order (Right of Withdrawal)

If you wish to return goods you have purchased from our website, you can notify us by submitting a Cancellation Form or by returning the goods to your local store or contacting us to arrange a courier / collection. While you can inspect the goods, please note the goods must not have any data inputted on them, they must be in their original packaging, they must not been used and or they must not have been installed. While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

Please note that if you wish to return an order due to a change of mind you will be responsible for all transport costs when returning goods to a store or a warehouse. In addition, any refund processed to yourself will be subject to any diminished value of the goods which may arise from the mishandling or misuse of the goods beyond what is necessary to inspect the goods upon you receiving them.

Refunds

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Return of Faulty Goods

Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and you will be advised of this by our Customer Assist Team.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Goods Damaged in Transit

If any goods delivered to you are damaged, please contact our Customer Service Team . Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Your Consumer Rights

Consumer contracts are protected by the Consumer Rights Act 2015 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

(a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b) goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Consumer Rights page at www.gov.uk .