DIY Paracord Zipper Pulls

BUILD TIME & DELIVERYWe do our best to deliver our gear as quickly as possible, but hand-building each piece of gear to order does take longer than grabbing a pre-made piece out of a container from a factory overseas.When we complete your order and ship, you WILL RECEIVE a confirmation email with tracking information from our system. Though frequently we can get things out sooner, orders typically are cut, built, and shipped within 2 weeks of receiving an order. During busy seasons (Holidays, In-Season, etc.) orders can take us a bit longer to fulfill.

SHIPPING YOUR ORDERWe use shipping services from the USPS for the bulk of our outgoing packages. If you need special shipping services given where you live, or when you need to receive your package, please contact us to arrange this.

NEED IT BY A SPECIFIC DATE?Make sure to let us know of any upcoming trips or need-by dates in the NOTES section when you place your order, and we’ll do our best to have it to you in time. In some cases, expedited shipping may be required, and additional charges may apply.

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All non-custom (“stock”) Vedavoo products purchased directly from vedavoo.com may be returned in original/unused condition within 30 days of the date of shipment. After 30 days, returns MAY be considered for a discounted value with our approval. Please CONTACT US with you name, order number, the item(s) you plan to send back, and your reason(s) for the return. Once we have received your return and verified condition, you will be issued a refund for the purchase price of the product less shipping. Unfortunately, we are not able to refund any additional shipping charges you incur in the process of the return. Products purchased from one of our retail partners should be returned to the original store where you made your purchase (if at all possible). However, if you can’t do this, or if the concern is related to workmanship or materials of retail purchased goods, please CONTACT us directly for a Guarantee Claim.

FOR NON-STOCK / CUSTOM PRODUCTS:

Vedavoo products delivered in custom colors or with other personal customizations are subject to our approval before any return/exchange, as these products are built specifically for you. Please make sure you submit your orders with care, and communicate your needs fully to ensure that we are able to deliver the best possible product for you!

EXCHANGES

Need a different pack? Want a different color? Need us to build with more / less room for a better fit? We’ll do our best for you! All non-custom (“stock”) Vedavoo products purchased directly from vedavoo.com may be exchanged in original/unused condition within 30 days of the date of shipment. Please contact us with you name, order number, the item(s) you plan to send back, and which new product you would like to exchange it for.

We will respond to confirm the build of your new piece, and with instructions for returning the old. Once we have received your return and verified it’s condition, we will complete and send out the new gear to complete the exchange. If the exchange does not cover the cost of the new product, we will contact you to arrange payment or refund of the difference. Any shipping charges incurred are non-refundable, and additional shipping charges may apply.

OUR MAILING ADDRESS FOR RETURNS / EXCHANGES / REPAIRS:

Send your returns to us at:VEDAVOO RETURNS45 Granite StreetLeominster, MA 01453

NOTE: Though you don’t have to break the bank sending it back, please ship with some form of delivery confirmation number or tracking number that can be traced if needed.

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