DISHLEY TAN

Delivery Costs

All of our products are available for delivery within the UK, the Isle of Man and the Channel Islands.

Standard delivery (3-5 working days)* at £4.95Express Delivery (1-2 working days on orders placed before 3pm)* at £6.95Free Click & Collect to one of our stores (3-5 working days)*

(please note Express Delivery is not available to the Channel Islands).

What if I'm out?

Parcels do not require a signature on delivery. If you are out, the postman may, at their discretion, leave the parcel in a safe place or with a neighbour; alternatively, you have the option to select an alternative delivery address when you checkout (such as your workplace).

If you are not in when delivery is attempted and the parcel cannot be left safely, a card will be left. You can then rearrange delivery with Royal Mail (free of charge) or collect the item from your local post office.

How long will delivery take?

Standard Delivery (3-5 working days**)

If you place your order before 3pm Monday-Friday, we will endeavour to dispatch it the same day. Please note that during exceptionally busy periods there may be a slight delay in dispatching orders placed with Standard delivery.

Items sent to Scottish Highlands addresses and addresses outside mainland Britain may take longer than 5 days to arrive.

If your order does not arrive within 3-5 weekdays** and no card has been left, please get in touch with our helpful team

Express Delivery (1-2 working days**)

Express Delivery orders placed before 3pm on weekdays** should be delivered within 2 workingdays** to the majority of UK addresses. Delivery to Highlands and Islands may take longer (please note we do not provide Express Delivery to the Channel Islands).

Items ordered before 3pm on Friday will be delivered the following working week.

Free Click and Collect (3-5 working days**)

You can have your order delivered to a Moshulu store free of charge. Delivery takes 3-5 working days, and we will notify you by email (and optionally by SMS) when your order is ready at the store.

Find out more about Click & Collect here.

* Delivery to Highlands & Islands (including Channel Islands) may take a little longer.

** Working day/Weekday means Monday to Friday, excluding bank holidays. Royal Mail may deliver on Saturdays, but this is at their discretion.

Overseas delivery

While it currently isn't possible to arrange delivery to overseas addresses on the website, we will be happy to take your order by phone - please call our customer care team on (+44) 1404 510440 and select option 2, between 0900 and 1700 (UK time) Monday-Friday. You can also send us a message with your enquiry.

Delivery prices vary depending on items and destination, so if you'd like us to quote before you order, simply contact us with your order details. We can accept payment by Visa, Mastercard or Maestro over the phone, or by a direct payment to our Paypal account.

Please note : Our deliveries are sent via International tracked and signed for post, and are delivered duty unpaid. There may be local tax/ import duties payable on delivery of your order, over which we have no control.

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Returns Information

We want you to be completely satisfied with your new purchase from us. If for any reason you are not happy with your items, you can return them to us, unworn, in their original packaging within 28 days for a refund of the amount you paid for the item or an exchange if you prefer. Your returns note and a free postage label are included in your delivery. If you cannot locate your returns label or you need another copy, please request one from our Customer Care team, noting your order number in your message.

To make returns even easier you'll find a returns note and free postage label in your parcel. Here's what you need to do;

If you can, re-use the postal bag/box in which your order was sent, or (if you opened the parcel a little too excitedly!) pack securely to ensure that the goods arrive back to our warehouse in the same condition in which they were delivered.

Don' forget to include your returns note, telling us why you're returning your item(s) and if you'd prefer a refund or exchange. Stick the pre-paid address label to your parcel.

Take your parcel to your nearest post office and ask for a receipt or proof of postage

Once we have received the goods into our warehouse they will be quality checked and an exchange processed or refund made to the original card used to purchase within 14 days (though often much quicker than this). Orders returned outside of the 28 days, will receive an online credit with a 12 month expiry at the discretion of our management team.

IMPORTANT: Please note that Royal Mail impose a 5kg weight limit on this Returns service. If your parcel exceeds this weight, please contact our customer care team

MAKING AN EXCHANGE

If you'd like to make an exchange, please indicate this on your returns form. You will be notified when your returned item has been received, and again to let you know that your exchange order has been dispatched.

RETURN TO STORE

You can also return your purchase to any store listed on our store locator (please check opening times). Make sure that you bring your returns note with you as proof of purchase, or we will be unable to process your refund. If you would like a replacement item from in store, this can be done with our store team.

CLICK & COLLECT RETURNS

You can return your Click & Collect order by post with the returns note enclosed with your parcel (following the steps above), or at any of the stores listed on our store locator. If returning to store please ensure you bring your returns note with you as proof of purchase.

FAULTY ITEMS

If your item(s) appear to be faulty, please follow the returns procedure as above, noting on the returns form what the fault is. When we receive the goods we will inspect them and, if they are found to be faulty or substandard, we will process a refund or exchange as soon as possible. The 28 day restriction does not apply to faulty goods; please contact our customer care team for more information at Customer.services@moshulu.co.uk

ITEMS RECEIVED AS GIFTS

If the original purchaser is arranging the return or exchange, please use the returns note included in the original delivery.

If the gift recipient is arranging the return, please contact our customer care team for a gift returns note. Please note, exchanges can be made directly by the recipient however refunds will only be issued to the original purchaser.

If a refund is requested, proof of purchase must be supplied (if purchased in store a till receipt or an order number for online purchases).

If you need any further help please contact our customer care team at Customer.services@moshulu.co.uk

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