Discovery Set

Shipping Time: 5-7 BUSINESS DAYS + FREE TRACKING UPDATES

USPS has been experiencing delays with overwhelming volume. Garden Alchemy does our best processing orders as quickly as possible. Once USPS has your item we do not have control over transport. If you're experiencing delays you can check your tracking daily for updates or call USPS for more information.

For high package theft area we have the option of signature required to assure you receive your package and HIGHLY suggest purchasing route protection.

If your package shows delivered but you do not have it then you will have to contact your local post office or talk with your carrier. Garden Alchemy has no control over the post office deliveries on information on where your package is.

GARDEN ALCHEMY is not responsible for lost or stolen or damaged packages. - replacements or refunds will not be provided. When you purchase route protection & anything happens to your package you can file a claim there. Instructions are below on the process. If you chose not to purchase route and remove it from your purchase then your order will not be covered and GARDEN ALCHEMY is not liable for lost, stolen or damaged packages.

if your package is delayed or lost you can file a claim here:

https://www.usps.com/help/missing-mail.htm

https://www.usps.com/help/claims.htm

If your package has not moved for a week you'll want to do this step ASAP!

https://www.usps.com/help/missing-mail.htm

THINGS YOU"LL NEED FOR FILING MISSING MAIL:

•GARDEN ALCHEMY ADDRESS : 10240 Bridgeport way sw suite 112 Lakewood wa 98499

ITEMS IN YOUR PACKAGE AND COST

YOUR EMAIL & PHONE NUMBER FOR CONTACT

•PACKAGE USED: DM ME OR EMAIL AT SHOPGARDENALCHEMY@gmail.com

For lost UPS packages file a claim here:

https://www.ups.com/us/en/support/file-a-claim.page

or call +1-800-742-5877

After filing a MISSING MAIL claim and your order doesn’t turn up then immediately file a route claim. You must file that claim within 30 days of your order date .

If you purchased ROUTE tracking protection you can file a claim here:

claims.route.com

If you opted out of Route+ Package Protection during checkout, you assume responsibility for your package and Garden Alchemy is not liable for any damaged, lost or stolen packages.

Buyer is responsible for filing a claim for their missing package.

Shipping cost may vary due to item weight. We do the best to get you the absolute lowest price but we also do not want to risk damaging your Garden Alchemy items by not paying for proper packaging required for your items.

Express Shipping: Calculated at checkout + FREE TRACKING UPDATES & SIGNATURE CONFIRMATION REQUIRED

Domestic Delivery Information

Signature is not required on delivery, (unless selected at checkout) so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.

If you do not want your package left, you can contact USPS or UPS and provide your shipping details to request a pick up or schedule a time for delivery.

GARDEN ALCHEMY IS NOT RESPONSIBLE FOR LOST, DELAYED OR STOLEN PACKAGES. (insurance options for purchase are available at checkout)

UNITED KINGDOM, CANADA, AUSTRALIA & ALL OTHER COUNTRIES:

SAME RULES APPLY AS ABOVE.

Processing time is not the same as delivery time. Excludes holidays/weekends.

Shipping

We process, ship, and deliver packages Monday through Friday (excluding holidays). At this time, we do not offer shipping or delivery on Sunday or holidays.

Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments.

Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

In the event there is an issue you will receive an email notification of these details

Once you have placed your order we can not revise or alter shipping options.

If you are shipping an item over $75, you should consider using purchasing shipping insurance. (Available at checkout through route)

Tracking:

Note: All shipment methods come with tracking. However, Express Mail requires a signature at delivery.

If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.

We are not responsible for lost packages in the mailing system.

We are not responsible for incorrect address entered by you as the customer.

A restock fee will be charged if you do not claim your item and it is returned. The charge will be 25% of the total charge per item.

Separate packages

In some instances, an order may be split into different packages for any of the following reasons:

Certain items may be on backorder

Weight restrictions for regular shipping imposed by the post office

There will be a tracking number for each package

If your package is lost, idle, or not delivered you can file a claim here: https://www.usps.com/help/claims.htm or contact your local post office.

Return Shipping (if applicable)You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - GARDEN ALCHEMY - Checkout

Refunds (if applicable)

We currently don’t accept any returns on any items unless the product is defective. ALL SALES ARE FINAL.

At Garden Alchemy, we take great care in ensuring the quality and safety of our products. However, individual sensitivities and allergies can vary, and we cannot guarantee that our products will be suitable for everyone. By purchasing and using our products, you agree that Garden Alchemy is not liable for any adverse reactions, including but not limited to skin sensitivities, allergic reactions, or other health-related issues.

We strongly recommend performing a patch test before full use. Discontinue use immediately if irritation or discomfort occurs and consult a healthcare professional. Customers are responsible for reviewing product ingredients and ensuring compatibility with their individual skin and health conditions.

This disclaimer applies to all products sold by Garden Alchemy, and by purchasing from us, you agree to these terms.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at shopgardenalchemy@gmail.com

Cancellation of Orders/Pre Order Items and Out of Stock Items

GARDEN ALCHEMY will make every attempt to contact the customer in the event of out of stock inventory.

•We do not offer any cancelations, all sales are FINAL.

DAMAGED ITEMS:

if customer receives damaged or broken item you must contact GARDEN ALCHEMY through email (shopgardenalchemy@gmail.com) or Instagram (garden_alchemy) with picture proof and within 2 days of delivered package.

Contact - GARDEN ALCHEMY - Checkout