Discovery Set
£36.00You’ll complete checkout securely on Baudie’s own site. We never see your payment details.
Returns from Baudie
We want you to be completely satisfied with your purchase. If you are not satisfied with your products, you may request a return for eligible items, subject to the terms outlined below.
Return Eligibility
We accept returns for up to 3 eligible items from a single order, provided that:
The return request is made within 30 days of the original purchase date;
The products are shipped back within 30 days of the original purchase date;
Each returned product is at least 80% full;
The item is not marked as final sale or otherwise excluded from returns;
The return is approved by our customer service team before the item is shipped back.
If you purchased a bundle, each individual product within the bundle counts as one item toward the 3-item return limit.
Only 3 items per person within any 12-month period are eligible for return, regardless of the number of orders placed.
Final Sale and Non-Returnable Items
The following items are not eligible for return, refund, or store credit:
Discovery Sets, which are final sale as stated on the product page;
Opened Cotton Dry Wipes;
Products that are less than 80% full;
Products returned more than 30 days after the initial purchase date;
Items returned without prior authorization from our team;
Items that do not meet the return criteria listed in this policy.
Only unopened Cotton Dry Wipes are eligible for return.
Refunds and Store Credit
Eligible returns may be refunded to the original payment method or issued as store credit, depending on the circumstances of the return and our discretion.
Original shipping costs are non-refundable. Any return shipping costs are the responsibility of the customer unless otherwise required by law or expressly agreed to by our team.
Once we receive and inspect your return, we will notify you whether the return has been approved or rejected. If approved, your refund or store credit will be processed for the eligible returned items.
Promotional Codes and Discounts
If a promotional code, discount, bundle offer, or other promotion was used at the time of purchase, the refund or store credit amount will reflect the prorated discounted amount actually paid for each returned item.
We do not refund the full retail value of discounted items unless that amount was actually paid.
Return Authorization Required
All returns must be authorized by our customer service team before being shipped back.
To request a return, please contact us with your order number, the item or items you would like to return, and the reason for your return request.
Returns sent without prior authorization, or returns that do not meet the requirements of this policy, will not be accepted. Unauthorized or ineligible returns may be recycled, disposed of, or otherwise handled at our discretion without a refund or store credit being issued.
Abuse of Return Policy
We monitor return and refund activity to protect against misuse of this policy.
We reserve the right to limit, refuse, or deny a return, refund, or store credit, or to charge a return processing fee, if we determine that our return policy has been abused. Examples of abuse may include, but are not limited to, excessive return requests, repeated claims, suspected fraud, returning items that do not meet the stated criteria, or attempting to bypass the return limits.
Any determination of abuse will be made in our sole discretion and is not appealable. We are not required to disclose our internal methods, review process, or specific reasons beyond informing the customer that the return or refund request has been refused due to abuse of our return policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the product and packaging. We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or store credit.
Damaged, defective, or incorrect item claims must be submitted within a reasonable time after delivery so we can properly review and resolve the issue.
Policy Changes
We reserve the right to update or modify this Returns and Refund Policy at any time. The policy in effect at the time of purchase will apply to that order, unless otherwise required by law.
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