Digestive Relief

Shipping Address Accuracy

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. We ship orders exactly as entered by the customer.

We do not verify, edit, or correct addresses entered at checkout.

If you realize there is a mistake with your shipping address after placing an order, you must contact us immediately by phone to request an address change before the order ships.

Once an order has been shipped, we are not responsible for packages sent to incorrect or incomplete addresses provided by the customer. Any delays, loss, or mis-delivery due to incorrect address input are solely the customer's responsibility.

Shipping Carrier Delays

Once your order leaves our warehouse, it is in the hands of the shipping carrier (e.g., UPS, USPS, FedEx, etc.). We are not responsible for any shipping delays, delivery issues, or errors caused by the carrier, including but not limited to:

Weather-related delays (storms, hurricanes, etc.)

Natural disasters or emergencies

High shipping volume during peak seasons or holidays

Operational issues or service disruptions within the carrier

Lost, delayed, or damaged packages in transit

We will, however, assist you as best as we can in providing tracking information and supporting you through the claim process with the carrier if necessary.

Delivery Confirmation

Once the package is marked as “delivered” by the carrier, we consider the order fulfilled. If you believe the package was not received despite the delivery confirmation, you will need to contact the carrier directly to file a claim. We are not responsible for packages marked as delivered that are lost or stolen.

Carrier Claims

Certain carriers, like UPS & USPS, will let you file your own claim. They will be in direct contact with you as the recipient. It is very rare that they will contact the shipper. FedEx requires the shipper to make the claim. If you are having any issues with your packages, like delivery or damaged, please reach out to us as soon as possible. Within the 5 day time frame. That's by phone or email. Failure to do so will result in no claim being filed or updated.

Holiday Shipping

We try our best to make sure each package makes it to its forever home within an accurate timeframe. But, there may be times where the shipping takes longer than normal. This is because of the huge influx of orders we receive during our sales. The most-known sales are:

•Pink Friday

•Cyber Monday

•Anniversary

•Krystal's Birthday

•MaMa Goddess Birthday

•Random Sales

During any one of these sales, shipping may be delayed and take longer than expected. If you read this, you agree that you understand shipping may take longer than normal.

Why did I get charged sales tax?

The Goddess Collection is responsible for charging sales tax, as applicable, per state laws and local tax laws or where The Goddess Collection is otherwise obligated to do so. Sales tax can vary per order due to several factors

Regarding International Shipments

If you are out of the country, you may be prompted to pay an import fee.

How is sales tax calculated?

State and local sales tax, when applicable, will be charged on items purchased from The Goddess Collection that are shipped to a United States address.

The amount of sales tax charged on any given order is based on a number of factors including, but not limited to:

•Type of item purchased

•Buyer's delivery address

•Seller's return address

•Shipping costs

Are there any additional taxes or duty for international shipments?

Additional taxes and duty may apply depending on the shipment's destination.

*Shipping charges are based on the delivered merchandise total to each shipping address. For example, if you place an order for yourself and for a friend, shipping charges will be calculated on each delivery.

Combining Packages

Please note that we are unable to combine multiple orders into one shipment. Our shipping carriers calculate charges based on weight, and combining orders can result in inaccurate shipping fees. If you need to add items to an existing order, we kindly ask that you call us directly so we can make the necessary adjustments. If a second order is placed separately and a request is made to ship it with a previous one, we regret that we are unable to accommodate that request.

Larger Packages

In a case where the order exceeds 20 items, there is a possibility that you may get a call regarding paying an extra shipping charge as the package will have to be split into the correct amount of boxes. This includes express shipments as well. This is to make sure that none of the items are forcefully stuffed into the package and to allow enough space for the items to be snuggly fit.

Tracking Your Packages

Tracking your orders placed at The Goddess Collection is easy. Once we have completed your order, you will receive an email from us containing your FedEx, UPS or USPS tracking number. You can also track your package through our website by selecting your order from the ‘Order History’ option of your thealkalinegoddess.com account. Each completed order will contain the tracking number and a ‘Track It!’ button toward the bottom of the invoice.

Contact - The Goddess Collection - Checkout

Damaged Items Policy

We take great care in packaging every order to ensure your items arrive safely. Each product is securely wrapped and protected before leaving our warehouse.

Once a package has been transferred to the shipping carrier, it is no longer under our control. While we do our best to prevent damage, issues that occur during transit must be handled according to the carrier’s claim process.

If Your Item Arrives Damaged

Please inspect your package immediately upon delivery.

If your order arrives damaged:

1. For shipments sent via USPS or UPS:Customers are responsible for filing a damage claim directly with the carrier. We recommend keeping all original packaging materials and taking clear photos of:

The damaged item(s)

The interior packaging

The exterior box (including the shipping label)

These documents will be required by the carrier to process your claim.

2. For shipments sent via FedEx:Please contact us the same day the package is received and provide your tracking number along with photos of the damage. We will file the claim with FedEx on your behalf.

Wrong or Missing Items Policy

We carefully pick, pack, and verify each order before it leaves our warehouse. However, if you receive the wrong item or believe something is missing from your shipment, please follow the steps below.

1. Inspect Your Order Immediately

Upon delivery, we ask that you open your package and review all contents to ensure everything listed on your order confirmation is included.

You are not required to begin using the products. We understand that many customers purchase in bulk; however, we do require that you check your order promptly to confirm accuracy.

2. Reporting

If there is an issue with your order:

You must notify us within 5 days of delivery.

Please send an email with:

Your order number

A clear photo of all items received

A photo of the packing slip (if included)

A photo of the shipping label on the box

This documentation helps us investigate and resolve the matter quickly and accurately.

Return, Exchange, Refund & Cancellation Policy

All sales are final. We do not offer refunds or order cancellations for any reason, including shipping delays or backordered items. However, if an error has occurred on our part, we may authorize a return, exchange, refund, or order cancellation at our discretion.

Mama Goddess products are not eligible for returns, exchanges, or refunds unless the product arrives melted or wasted.

Customers have 90 days from the date of delivery or in-store purchase to request a return or exchange due to a verified error. To be eligible, items must be unused, unworn, in their original condition, and accompanied by the original receipt or proof of purchase.

All returns and exchanges require prior authorization before being sent back. Once your request is approved, we will provide a return shipping label along with instructions on how and where to return your package. Items returned without prior authorization will not be accepted.

After your returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original method of payment within 10 business days. Please note that your financial institution may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thealkalinegoddess@gmail.com . This policy applies to both online and in-store purchases.

Contact - The Goddess Collection - Checkout