Dermalogica Post Extraction Solution 237ml

We are happy to ship your order to over 190 countries and regions around the world.

Once we have received your payment, your order will be dispatched as soon as possible, and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.

Standard Shipping (Tracked Delivery)

Free shipping on orders USD $30 or above

•Orders with a total value of USD $30 or above qualify for free standard shipping.

Shipping fee for orders below USD $30

•For orders below USD $30, a flat shipping fee of USD $10 will apply.

•Alternatively, customers may choose expedited shipping and cover the associated costs.

Shipping areas

We currently ship to Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, United States, Australia, Belgium, Austria, and many other countries and regions.

Shipping time

•All orders will be processed and shipped within 7–21 business days of order placement.

•Standard shipping to USA: 7–15 business days.

•Express shipping (DHL/FedEx): 3–7 business days.

•All orders include a tracking number.

Shipping carriers

We use reputable carriers such as Yun Express, DHL, USPS, and Hongkong Post to ensure timely and secure delivery.

Delivery address

Please ensure that your delivery address is accurate and complete to avoid any delivery issues or delays. We are not responsible for packages that are delayed or undelivered due to incorrect or incomplete address details provided at checkout.

Delays

While we strive to meet the estimated shipping times, unforeseen circumstances such as customs inspections, weather conditions, or carrier delays may affect delivery times. We appreciate your understanding in such cases.

Customs, duties, and taxes

Orders shipped outside of our fulfillment country may be subject to import duties, taxes, and fees imposed by the destination country’s customs authorities. These charges, if applicable, are the responsibility of the recipient and are not included in the product price or shipping cost.

Customs policies vary widely from country to country. Please contact your local customs office for more information on potential charges before placing your order.

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You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that, we will attempt to change, but in most cases order packing and dispatch will already have taken place.

Returns

Products: This policy applies to all countries.

If you have changed your mind, we will offer a refund or exchange within 30 days of purchase. Returns can only be made once authorized by our Customer Service team.

Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed, or returned packages, unless we made an error.

Please make sure the item meets our Returns Policy and that the return is made within 30 days of purchase and items are unworn or in their original condition.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of makeup. If you have ordered the wrong product, then you can still return it for a full refund, but please note that the items must be unopened and unused and you will have to bear postage costs. This term applies to all products on our site.

We are happy to refund postage costs if the item is defective or sent due to our error. Your refund will be completed via the original payment method, excluding the delivery costs.

In order to process your returns as quickly as possible, all returns must include:

•A copy of your delivery note or your order number

•Return authorization (obtainable from Customer Services)

•Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods.

Non‑receipt and lost package claims

Any claims for non-receipt of packages or packages lost must be reported to us within 14 calendar days of the shipping carrier providing a delivery status of “Delivered”.

This 14‑day window allows us to promptly investigate the delivery with the carrier on your behalf. Claims reported after 14 days of delivery status may not be eligible for replacement or refund, since the carrier requires timely claims to adequately research the issue.

To submit a claim, you must provide:

•Order number

•Shipping address

•Delivery date per carrier tracking

•Description of the non-receipt or loss issue

We will work directly with the carrier to investigate the claim. You may be required by the carrier to retain all original packaging for inspection.

Failure to submit a claim within the 14‑day window following delivery status will result in the order being classified as received according to our records. We are unable under our agreement with carriers to accept claims beyond this 14‑day period.

We appreciate your cooperation and understanding. Please contact us if you have any other questions.

Service vouchers

After 3 working days from the date of purchase, SkinLaber is unable to accept any claims for refund for service vouchers. SkinLaber promises to refund a voucher if the location goes out of business, an event gets postponed, cancelled, or any other reason a business will not accept your unredeemed voucher.

SkinLaber reserves the right to amend these conditions at its own discretion without prior notice. Any disputes or complaints relating to the service voucher shall be resolved directly between the customers concerned and the supplier. In case of any dispute, the decision of SkinLaber shall be final.

Return address

255 Castle Peak Road, Flat 7B, Hand Fair Court, Cheung Sha Wan, Kowloon, Hong Kong SAR

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