Demure Boucle Sofa

The Delivery Schedule is between 15 Days to 30 Days.

A tentative deadline is allotted once order is confirmed by The Flamingo Life.

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Furniture Warranty Policy

Quality Of Goods:

•The wood used in our furniture is engineered wood of the highest grade in India. Engineered Wood is sourced from the premier manufacturers of engineered wood only.

•Our furniture is majorly made of engineered wood and other natural materials such as veneers or stones.

•The Flamingo Life products are treated and covered by a 12 months warranty against borer and termite infestation from the date of purchase.

•In a case of a manufacturing defect, we exchange the product free of cost, provided the request of exchange is raised by the customer along with the original invoice.

•Replacement/exchange of the product is subject to availability. In case the substitute / alternate product is not available with us, The Flamingo Life reserves the right to offer a product which is of a similar price (as to the warranted product) or a gift voucher of an equivalent value. The warranty is applicable after verification & confirmation in writing by the The Flamingo Life Sales team or Quality Control Team.

•At point of exchange no alteration or modification should have been made / carried out to / in the product/s, and the faulty product must be in its original state for The Flamingo Life to honour the request of exchange or repair.

•Since the engineered wood and the materials used in our furniture have their own distinctive feature/s, the changing seasons/climate, and/or any excessive moisture of the air, could lead to white moisture marks. We make every effort to reduce such natural instances in the product. However, due to the very nature of the wood/materials used to manufacture the products, complete elimination is not possible in high moisture areas. This is not covered under warranty as it may be solved by oil solvent or a Customer may choose to order Spray Paint to clean and repair the marks themselves.

•The foregoing warranty shall not be treated as a rolling/continuing warranty and the products exchanged due to borer and termite infestation shall be covered only for the remainder of the original warranty period (i.e. the remainder of the actual 12 months warranty period).

•The length of the warranty for the exchanged product is equal to the remaining length of the original warranty of the product when it was purchased originally by the customer.

•For any knock-down furniture, the responsibility of The Flamingo Life due to incorrect assembly of the product by our personnel/representative is 24 (twenty four) hours from date of delivery of the product.

•It is understood that the products purchase from exhibition sales / discounted sales may carry minor finish blemishes or shop soiling; we extend no warranty on such products.

•In a case of missing hardware, missing part the complaint has to be mailed to support@theflamingolife.com along with the issue and a proof of purchase i.e. invoice. The Flamingo Life has the discretion of acceptance or rejection of claim because of strict internal regulations.

•In The Event Of Any Manufacturing Defect In Non-Upholstered Products (Any Defect Detected On The Product That Is A Result Of Poor Workmanship):

•We ensure that our products are free from manufacturing defects however, in an unlikely event of a product being defective, we offer a one (1) year warranty against such manufacturing defect.

•During the warranty period we undertake to exchange, repair or refund through our gift vouchers, provided the same is subject to review, verification and confirmation of the manufacturing defect in the faulty product by our quality control team.

•The foregoing warranty shall not be treated as a rolling/continuing warranty and the products exchanged or repaired shall be covered only for the remainder of the original warranty period (i.e. the remainder of the actual 1 year warranty period).

•Further, the exchange or repair of the faulty product is actioned by The Flamingo Life at the original purchase point of the customer; which the customer provided during the purchase of the faulty product.

•The Flamingo Life agrees to honour the request of exchange, repair or refund of the faulty product provided the customer furnishes either the original invoice/bill or provides a copy/Xerox of the original invoice/bill thereby establishing proof of purchase of the faulty product.

•The exchange, repair or refund of the faulty product/s shall be at the sole discretion of The Flamingo Life against expansion of cracks, bending & knots.

•No alteration or modification should have been made / carried out to / in the product/s, and the faulty product shall be in its original state for The Flamingo Life to honour the request of exchange, repair or refund. The Flamingo Life’s liability to exchange, repair or refund the product in case it is modified in any manner whatsoever by the customer shall cease upon such modification/s.

•The response time at The Flamingo Life for addressing any complaint raised by the customer is maximum 10 (ten) working days from the date of the complaint. Please note that during this period, the The Flamingo Life personnel / representative shall duly inspect the product for resolution of the customer complaint.

•The length of the warranty for the repaired or replaced product is equal to the remaining length of the original warranty of the product when it was purchased originally by the customer.

•In case of the product being purchased from exhibition sales or from discounted sales, the product/s are considered to be bought by the customer on “bought as seen and liked” basis, therefore, The Flamingo Life shall not entertain any requests for exchange, replacement or refund unless the product suffers from any manufacturing defect or borer and termite infestation as per the opinion of The Flamingo Life, and which compromises the structural integrity of the product.

•It is understood that the products purchase from exhibition sales / discounted sales may carry minor finish blemishes or shop soiling; we extend no warranty on such products.

•Similarly, in case the goods/product is bought on more than 30% discount, the products would be considered “bought as seen and liked“ by the customer and the warranty of 6 (six) months in case of manufacturing defects and a 1 (one) year warranty in case of borer and termite infestation as mentioned in the point appearing just above this point shall be applicable.

•For any knock-down furniture, the responsibility of The Flamingo Life due to incorrect assembly of the product by our personnel/representative is 24 (twenty four) hours from date of delivery of the product.

•The warranty of any hardware spare parts and accessories like bolts, hinges, channels, magnets and nuts shall be 6 (six) months from the date of purchase of the product. However, the same procedure as laid down for the exchange or repair of any faulty product shall be followed for the warranty of accessories/hardware spare parts.

•In The Event Of Any Manufacturing Defect In Upholstered Products:

•Any request against any stains or damage to fabric upholstery is honourable if the request is initiated / informed immediately on the delivery of the goods and the same shall be endorsed by the delivery team on the feedback form which is accompanied with the goods by mentioning the defect, in writing, on such form, or by writing to support@theflamingolife.com Such request shall be made within 24 (twenty four) hours of the delivery of the goods, else the same shall be discarded.

In Case Of Customised Furniture:

•In the event the products are purchased by way of customised furniture the same terms and conditions shall apply to any request of exchange, replacement/refund as is offered on the products suffering from manufacturing defects or from borer and termite and termite infestation only.

•The products which are specifically customised / designed as per specific desire of a customer shall only be exchange, replaced or refunded in case of any manufacturing defect or borer and termite infestation.

The The Flamingo Life Warranty On Products Does Not Cover:

•Fabrics, Leather and Rexine, unless explicitly mentioned. To maximize the life of these materials please refer to the care instructions.

•Appearance of the product or any damage to the product resulting from normal wear and tear in the natural course of product usage given its aging, nature, function, composition and price, as well as damage due to usage of the product beyond its intended use.

•Any damage to the product resulting from improper installation or assembly by third party, storage, improper maintenance, misuse or use not in compliance with the intended use, modifications or repairs, water damage, discolouration due to exposure to sunlight.

•Breakages to glass, mirrors, stone tops after delivery confirmation of the product.

•There are no other warranties, expressed or implied in all of the above mentioned cases.

•Material purchased from unauthorised channel partners.

•Products sold on heavy discounts for clearance purposes or any other reason, may not be eligible for warranties by The Flamingo Life.

Miscellaneous:

•We are not responsible for delivery your furniture, the same is handled by authorised reseller.

•The Flamingo Life is not responsible for manual movement of furniture pieces / products, and in the absence of an elevator within the delivery address any damage/s that may be caused to the product/furniture or that may occur to the furniture shall be at the customer’s sole risk and responsibility.

•We always strive to maintain high quality standards and we continuously work towards improving them. We suggest you to please write to us on info@The Flamingo Life.co.in should you desire to invoke the warranty on the products or if you are willing to share your feedback with us.

•The Flamingo Life’s liability is limited to the purchase price of the defective or non-compliant products and The Flamingo Life shall, under no circumstances in any manner whatsoever, be held liable for any indirect damage/s, costs, expenses or financial losses suffered by you or a third party.

•This warranty policy shall be effective from 1st June, 2020 and supersedes any and all previous policy/ies whether in written or oral form.

Delivery And Transit Damage:

•We design our packaging to be both environmentally friendly and strong! We test our boxes so as to ensure that the products are not damaged during transportation and delivery.

•In the unfortunate event of the product being damaged during transportation, we will not replace the product, but may service a specific part.

Note: Any faulty part or hardware i.e reported in complaint is a property of The Flamingo Life and is to be returned to the Head Office address mentioned on the website.

PRODUCT CARE

Wood, stone, metal and leather goods

•Dust your furniture with a soft duster.

•If the furniture is very dusty, clean it with a slightly damp, non-abrasive sponge, after first testing it on a non-visible varnished part. Wipe with a soft, dry, lint-free cloth.

•Avoid the use of wax or any wax-based product.

•Avoid direct exposure to sources of heat, air conditioning, sunlight or moist environments/rain.

Soft Furnishings

In the unfortunate event of a spillage on non removeable upholstered products given the variety of treatments and type of stains, we recommend that you contact a cleaning professional to assist in the removal of the stain without damaging the fabric.

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