Delve Deck Beach Ball - Splash Edition

We strive to ship all orders within 3-7 business days of placement (i.e., Monday through Friday, excluding weekends and major holidays).If your order contains only books, card decks, beach balls, and/or stickers we can usually ship out within 2-3 business days.

Orders that include apparel, kitchen towels, messenger bags, and/or tote bags typically take longer since we print those items on demand in our production studio.

If you need rush processing or guaranteed delivery by a specific date, please notify us either before or immediately after placing your order via email at hello@boredwalk.com.

Be sure to include what the desired shipping address, delivery date, and items are so we can provide an accurate quote and/or payment link to upgrade to expedited shipping based on the estimated package weight and distance.

Email Address - Boredwalk - Checkout

Please visit our returns/claims portal to initiate a return

RETURNSUS Customers: We accept items still in their original/sellable condition back for return or exchange for 30 days from the date of purchase. If 30 days have elapsed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return/exchange, your item(s)* must be unused and in the same condition that they were shipped to you in. If the item(s) are sold & shipped in shrink wrap or other such sealed packaging — such as our Delve Deck card sets and beach balls — they must also be in the original packaging. Opened/unsealed products are ineligible for return/exchange.

*NOTE: We take great care in packaging our activity books, spiral notebooks, journals, and Delve Deck card sets securely prior to shipment to guard against damage in transit. If they are not returned to our offices in secure packaging they may incur damage in transit that renders them ineligible for exchange or refund. Keep this in mind when packing up items to send back to us for return/exchange.

Clearance, seasonal, or limited edition items are not eligible for return, exchange, or refund. All sales for items of this nature are final.

This also extends to any custom items, such as shirts printed upon special request that do not fall within our standard style, color, or size offerings. Custom-printed items of this nature are not eligible for return, exchange, or refund. All custom item sales are final.

In some situations only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error• Any item that is returned more than 30 days after delivery

International Customers: We are unable to accept returns on international shipments, but if there is a problem with your order please contact us via email at hello@boredwalk.com and we will do our best to provide a solution.

REFUNDS (IF APPLICABLE)• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.• If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. • Processing time of refunded amounts varies based on the speed with which the bank that issued the credit card to you typically handle such transactions. This is usually 3-5 business days but can be longer.

CHARGEBACKSIf there is an issue with your order, please contact us via email at hello@boredwalk.com to resolve it. We ship orders in good faith and our ability to operate our business hinges on getting paid for the goods we ship. Filing a chargeback for merchandise marked as delivered and not returned to us for a refund will result in turning over the debt to collections. You may be charged additional fees as incurred by us for any chargeback activity deemed fraudulent.

SHIPPINGTo return your product, please include your order number printed or legibly written on a slip of paper with your product and mail to:

Boredwalk Returns Dept9120 Norwalk BlvdSanta Fe Springs, CA 90670

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

MISSING PACKAGESIf you are unable to locate a package that has been marked "delivered" by the shipping carrier, please contact us within 2-14 days of the package being marked delivered. We cannot assist with locating packages marked "delivered" if more than 14 days have passed since the order was marked delivered by the shipping carrier.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://boredwalk.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Email Address - Boredwalk - Checkout