Deluxe Cloud 3-Seater U-Shaped Modular Sofa | 5-Piece (includes 2 ottomans), Velvet Fabric, Storage Ottoman

At WJS Home, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping practices and procedures.

Shipment Processing Time

Processing Time: Orders for in-stock items are processed within 2 business days after payment confirmation.

Business Days: Our business days are Monday through Friday, excluding public holidays.

Order Volume Delays: During periods of high order volume, processing times may be extended. Should a significant delay occur, we will notify you via email or phone.

Shipping Rates and Delivery Estimates

Shipping Charges: We offer free shipping on all orders.

Shipping Methods: Orders are shipped via FedEx or UPS, depending on the destination and package size.

Order Type

Processing Time

Delivery Time

Small Parcels

2 business days

5-8 business days

LTL (Less Than Truckload)

2 business days

7-15 business days

Pre-Orders, Custom Orders, and Out-of-Stock Items

Delivery Timeframe: For pre-orders, custom orders, or items that are out of stock, delivery times range from 4 to 10 weeks, depending on manufacturing schedules. We will inform you of the estimated delivery time upon order confirmation.

Shipment to P.O. Boxes or APO/FPO Addresses

Delivery Restrictions: We ship to addresses within the United States and U.S. Territories. However, we do not ship to APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

Tracking Information: Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s). Tracking information typically becomes active within 24 hours.

Customs, Duties, and Taxes

Damage During Transit: All applicable customs duties, taxes, and fees are the responsibility of the customer. WJS Home is not responsible for any additional charges incurred during or after shipping.

Damages

Damage During Transit: WJS Home is not liable for products damaged or lost during shipping. If your order arrives damaged:

•Document the damage with photographs.

•Retain all packaging materials.

•Contact the shipment carrier to file a claim.

•Notify our customer service team at [email protected] for assistance.

Incorrect Shipping Addresses and Refused Deliveries

Address Accuracy: Please ensure that your shipping address is accurate and complete. We validate addresses with USPS; if an address cannot be verified, we will attempt to contact you. If we cannot obtain a valid address, the order will be canceled and refunded.

Refusal of Delivery: Large furniture shipments require specific return labeling and processes. Should a customer directly refuse a delivery without prior communication with WJS Home's customer service team, particularly if it leads to the absence of a WJS Home-provided return label, the package may become lost or detained, incurring significant loss. In instances of an unauthorized refusal, WJS Home will charge a service fee equivalent to 30% of the total order amount. To avoid unnecessary expenses, customers are kindly encouraged to contact the customer service team [email protected] promptly with any questions or concerns regarding a delivery.

Missing or Stolen Shipments

Non-Receipt of Order: If the shipping carrier reports that your order has been delivered, but you have not received it:

•Contact us immediately at [email protected] .

•We will initiate an investigation with the carrier, which may involve local law enforcement.

•Resolution may include a replacement or refund, depending on the outcome of the investigation. Please allow up to 21 days for the investigation to conclude.

For any further questions or assistance regarding our Shipping Policy, please contact our customer service team at [email protected] .

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At WJS Home, your satisfaction is our priority. If you are not fully pleased with your purchase, please review the following policy regarding returns, refunds, and exchanges.

1. Return Eligibility Period

You may request a return or exchange within 30 calendar days from the date your item was delivered. Requests made beyond this period may not be accepted.

2. Return Requirements

To be eligible for a return, items must meet all of the following conditions:

•The item is unused and unassembled

•It remains in its original, unopened, and undamaged packaging

•It is in resalable condition, free from scratches, stains, damage, or other signs of wear

Returns that do not meet these conditions may be rejected or may incur a restocking fee.

3. Non-Returnable Items

We are unable to accept returns under the following circumstances:

•Items that are custom-built, made-to-order, or personalized

•Items that have been assembled, modified, or installed

•Items returned without original packaging or missing components

•Products showing artificial damage, use, or alterations that affect resale condition

4. Refund Procedure

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email regarding the approval or rejection of your refund.

If your return is approved:

•A refund will be issued to your original form of payment

•Refunds are typically processed within 5 business days following confirmation

•You will receive a confirmation email when the refund is initiated

5. Return Shipping Fee

Unless a return is due to a confirmed product defect or damage caused during shipping, return shipping costs are kindly requested to be covered by the customer . This policy helps us maintain fair pricing and focus on delivering excellent products and service to all customers.

To ensure a smooth return process, the use of a trackable and insured shipping method is strongly recommended, as WJSHomestore is not liable for items lost or damaged during return transit. Items should be returned in their original or equivalent protective packaging to prevent further damage.

Number of Seats

Estimated Return Shipping Cost (USD)

1 Seat

$60 − 80

2 Seats

$ 12 0 − 160

Each Additional Seat

Additional charges will apply

For All Other Products:

For specific return shipping costs pertaining to all other products, customers are kindly invited to consult our customer service team [email protected]

6. How to Initiate a Return

To request a return or exchange, please follow these steps:

•Contact us at [email protected] or call us at +1 2138246872

•Provide your order number and proof of purchase (confirmation email or invoice)

•Explain the reason for return and attach clear photos of the product and its packaging

Our team will review your request and respond with detailed instructions for next steps, including return shipping information.

7. Damaged or Defective Deliveries

If your item arrives damaged, defective, or incomplete, you must notify us within 7 days of delivery.

•We may ask for photos or videos documenting the issue

•Once verified, we will offer a replacement, repair, or full refund at no additional cost to you Claims submitted after the 7-day window may be denied.

8. Partial Refunds and Restocking Fees

Returns that do not meet full eligibility—such as missing parts, visible wear, or inadequate packaging—may be subject to:

•A partial refund

•A restocking fee of up to 25%, depending on the severity of the issue

These adjustments will be communicated to you prior to processing your refund.

9. Final Sale Items

Items labeled as “Final Sale,” “Clearance,” or “Non-Returnable” on the product page are sold as-is and are not eligible for return, exchange, or refund.

Please review product pages carefully before completing your purchase.

10. Refund Processing Timeline

After receiving your return, please allow up to 7 business days for our team to complete the inspection and finalize the refund process.

We will notify you once your return has been processed.

If you have any questions or need further assistance regarding returns or refunds, please contact our customer care team at [email protected] .

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