Deity TC-SL1 (EU) Smart Timecode Slate

We strive to keep our shipping rates accurate and up to date. The final shipping cost for your order will be displayed at checkout based on your shipping location and order details.

Additional Factors Affecting Shipping Costs

Deviating from standard rates, your shipping cost may vary at checkout due to the following reasons:

•Orders including hazardous materials (e.g. lithium-ion batteries)

•Heavy and large packages

•Additional regional shipping surcharges within certain areas

Standard Shipping Rates

Shipping within Austria

Standard Domestic Shipping: €6.50

Free Shipping over €150: Free

Express Shipping (1-2 days): €12.95

Shipping Within the EU

Country

Standard Shipping(€0 - €199)

Standard Shipping(€200 - €499.99)

Free Shipping(€500+)

Express Shipping

Belgium

€16.95

€9.80

Free

€48.00

Bulgaria

€16.95

€9.80

Free

€48.00

Croatia

€16.95

€9.80

Free

€48.00

Cyprus

n/a

n/a

n/a

€48.00

Czechia

€16.95

€9.80

Free

€48.00

Denmark

€16.95

€9.80

Free

€48.00

Estonia

€21.95

€15.00

Free

€48.00

Finland

€21.95

€15.00

Free

€48.00

France

€16.95

€9.80

Free

€48.00

Germany

€16.95

€9.80

Free

€48.00

Greece

€21.95

€15.00

Free

€48.00

Hungary

€16.95

€9.80

Free

€48.00

Ireland

€16.95

€9.80

Free

€48.00

Italy

€16.95

€9.80

Free

€48.00

Latvia

€16.95

€9.80

Free

€48.00

Lithuania

€16.95

€9.80

Free

€48.00

Luxembourg

€16.95

€9.80

Free

€48.00

Netherlands

€16.95

€9.80

Free

€48.00

Poland

€16.95

€9.80

Free

€48.00

Portugal

€21.95

€15.00

Free

€48.00

Romania

€16.95

€9.80

Free

€48.00

Slovakia

€16.95

€9.80

Free

€48.00

Slovenia

€16.95

€9.80

Free

€48.00

Spain

€16.95

€9.80

Free

€48.00

Sweden

€16.95

€9.80

Free

€48.00

Shipping Outside the EU

For countries not listed above, shipping options and rates will be displayed at checkout.

Shipping Address Errors at Checkout

Oops! I entered the wrong address information at checkout... what now?

If you’ve entered the wrong shipping address, let us know as soon as possible. We’ll do our best to help recover the package. However, any costs incurred as a result such as return shipping, redelivery fees, or replacement charges, will be recouped from you.

Damaged shipment procedure

We take care to pack your shipment securely. However, it is possible for the package - and consequently its contents - to sustain damage during transit, for example due to being caught in a vehicle door or other excessive force. If you receive a package with external damage, it is the responsibility of the freight agent, do not accept it without objection; instead, accept it only with a written reservation or refuse acceptance entirely due to the damage.

Contact - Pro Sound Europe - Checkout

Private customers in the EU are covered by a 14-day return policy, which means you have 14 days right of withdrawal after receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Except in the case of incorrect or damaged items received, the cost of returning the goods to Pro Sound Europe is the responsibility of the customer.To start a return, you can contact us at sales@prosoundeurope.com or fill in the EU Withdrawal Form. Notice needs to reach us within this 14-day period.

EU Withdrawal Form

If your return is accepted, we’ll send you an email with this information as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

If accepted, returns will need to be sent to the following address:

Pro Sound EuropeHellgasse 31160 ViennaAustria

Return requests outside of this 14-day time period will be handled on a case-by-case basis and may incur restocking fees depending on the length of time, condition of the products/packaging and costs incurred in returning or repatriating the goods.You can always contact us with any questions at sales@prosoundeurope.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellations & Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will be refunded the full amount minus any transactional fees or costs incurred in returning the goods.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@prosoundeurope.com .

Special Order Items & International Returns

Cancellation of orders with special ordered or custom made items (for example cables), or orders shipped internationally (export) are not guaranteed and will be considered on a case-by-case basis. If approved, this will incur a cancellation fee to cover administrative costs and any expenses incurred in the procurement or returns process. This will be 10% of the item's value up to a maximum fee of €750. If you would like to order a special order item and pay in installments (full payment required before delivery) then please contact us at sales@prosoundeurope.com .

Returning Bundled Items

Items purchased together in bundles at special prices carry special conditions:

bundle product discounts apply only if all items are kept.

partial returns from bundles will receive partial refunds as breaking up the bundle items will void the original bundle discount.

Returning single items from a bundled product will invalidate the bundle price and only the difference may be credited or refunded on return.

Delivery Times

Any delivery times, nomatter the product(s), are subject to change dependant on our suppliers. We cannot be held accountable for delays to delivery of goods caused by situations outside of our control.

Contact - Pro Sound Europe - Checkout