Deep Sleep Pillow

Shipping rates & delivery estimates We offer free ground shipping for all orders to 48 contiguous United States. We charge a flat rate shipping fee for orders to Alaska and Hawaii. We don't currently ship internationally, we hope to soon! Faster shipping is available and will be calculated and displayed at checkout. *Due to mandatory extra precautionary measures to protect fulfillment employees, delivery delays can occasionally occur. Shipping processing time. Once your order is placed, our products will typically ship out from our fulfillment center within 1~3 business days. We ship on Monday to Friday, weekend orders will ship on Monday. Once your order has been shipped, you will receive a tracking number to follow your package as it makes its way to you. Please keep in mind that the carriers may experience delays caused by COVID-19. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. We will do our best to get your order to you as quickly and safely as possible. Customs, Duties, and Taxes Since we don't ship internationally at this time, there are no customs and duties, just the standard sales tax. Damages

If your order is damaged or lost during shipping, please contact us at service@thecushionlab.com so we can help resolve your concern. Return Policy

If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund*.

Please note that you are responsible for the cost of return shipping to us. *Any expedited shipping fee, if any, are not funded. See Return & Refund Policy for more detailed information.

Returns If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund*.

Please note that you are responsible for the cost of return shipping to us. *The original shipping fee, if any, are not funded. To Initiate A Return: 1. Contact - Email service@thecushionlab.com with the subject as "Return", please include your order number & name within the email so our representatives can better locate your order to initiate the process. *Any packages sent without contacting service@thecushionlab.com first will not be refunded. 2. Repack - Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents. 3. Print & Ship - Once approved, an order specific RMA Label*(non-prepaid) in the form of a PDF will be sent to you through email. Once received, please follow the instructions below:

•Please print out the RMA Label.

•Affix it to the outside of your box.

•Ship it to the address below through the carrier of your choice:

Ontario Warehouse

Attn: Cushion Lab LLC

1600 S Baker AveOntario, CA 91761

*Please note that you are responsible for the return shipping cost

4. Refund - Once we've received and examined your return items, we will send you a notice of refund and refund your purchase through your original payment method within 3~5 business days. Late or missing refunds (if applicable) If your return has been delivered and you still haven’t received a refund, please contact us at service@thecushionlab.com with your order number. A customer success representative will reply to you within 24 hours to help resolve this issue. Final sale items (if applicable) Items marked as final sale cannot be refunded. Exchanges If you wish to exchange for another item or believe that you've received a defective product, please contact us at service@thecushionlab.com . A customer success representative will reply to you within 24 hours to help resolve this issue. Gifts Any gift purchase return is treated as a standard return. Upon receipt of the returned item, you, the purchaser, will be refunded through your payment method in 3~5 business days.