Deck Mounting Hardware

Shipment; Installments. Buyer will give ZARGES INC. reasonable notice regarding Buyer’s requirements for time and delivery of the Products. Unless otherwise agreed in writing by ZARGES, all dates of delivery set forth in an accepted order are approximate and nonbinding. Buyer understands and agrees that ZARGES INC. will use reasonable efforts to ship the Products approximately on the estimated supply date set forth in an accepted order. ZARGES INC. shall notify Buyer of any anticipated delays but shall not be responsible for any delays in shipment beyond ZARGES’ reasonable control. It is expressly understood that ZARGES INC. may delay release of the Products to Buyer or Buyer’s agents until such time as payments due, as set forth herein, have been received by ZARGES. ZARGES INC. reserves the right to make delivery in installments unless otherwise expressly agreed in writing. Delay in delivery of any one or more installments shall not relieve Buyer of Buyer’s obligation to accept remaining deliveries.

Carrier and Routing. Unless the parties agree otherwise, ZARGES INC. shall have the right to select the carrier(s) and routing of shipment without liability by reason of its selection. Products sold herein are sold FCA ZARGES’ storage facility in Charlotte, N.C., Incoterms 2000, unless otherwise expressly agreed in writing by ZARGES INC. with respect to an accepted order. Buyer assumes all responsibility for payment of freight, and all costs associated therewith, which freight charges and other costs may not be reflected in the prices quoted by ZARGES. ZARGES INC. may, at ZARGES’ option, prepay freight and seek reimbursement from Buyer. Unless requested in writing by Buyer, ZARGES INC. will not insure the Products against loss during transit. If ZARGES INC. so insures any Products, the cost of such insurance shall be the responsibility of Buyer.

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The name ZARGES continues to stand for unparalleled quality as it has since 1933. The ZARGES quality management system is certified to the rigorous requirements of ISO 9001:2015. The continuous improvement of our production and quality processes are our commitment to our customers and industry partners.

Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

•Contact us for help with a return.

What items are returnable?

•Within 30 days from the date of purchase

•In unused and resellable condition

•In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned:

Gift cards

Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within seven days of the delivery date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.

What are the refund options?

The following refund options are supported:

•Refund to the original payment method

•Refund to store credit (if applicable)

How do I ship back the items?

A team member will send you return labels once your return is approved.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, contact us.

WARRANTY PERIOD

•Ten years for standard ZARGES cases.

•One year for accessories.

•Ninety days for interior foam.

•The statutory warranty rights apply to all other products.

WARRANTY

ZARGES guarantees its products for the stated warranty period against breakage or defects in material and workmanship. Cases shall maintain the Ingress Protection (IP) ratings published for each case product line throughout the warranty period.

IP54 – Protected from harmful ingress of dust and splashing water

IP65 – No ingress of dust; no harmful ingress of jetting water

IP67 – No ingress of dust; no harmful water ingress due to submersion at 1m depth for 30 min.

ZARGES’s liability is limited to the case, accessory, or foam and not the contents of the case. In no event shall ZARGES be liable to the purchaser for damages that exceed the purchase price of the case in respect of which damages are claimed.

This warranty applies to the above-mentioned ZARGES products. This warranty does not restrict any statutory warranty rights of the customer.

LEGAL

TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL ZARGES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.

WARRANTIES, REQUIREMENTS, AND LIMITS

Valid warranty claims shall meet the following conditions:

Warranty claims are to be made to ZARGES via our contact form, including all relevant information and photos within the warranty period as soon as a defect is discovered or could have possibly been discovered. After submitting a warranty claim via our contact form, you will be promptly informed about how to proceed by a ZARGES team member within 24 business hours [e.g., return, collection].

Proof of purchase must be provided such as an invoice, payment receipt, order confirmation, delivery note, etc.

If a warranty claim is valid, ZARGES shall repair or replace the product with the same or similar product at ZARGES’s sole discretion free of charge. Certain products are available for a limited time only or may become obsolete. If a claim is made involving one of these products, ZARGES reserves the right to replace a broken or defective product with a standard ZARGES product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.

The warranty does not cover the following:

•Damage to ZARGES products caused by natural wear and tear, improper handling, or modification.

•Defects on products that have been fitted with unauthorized parts or subject to improper repair.

•Defects on products caused by failure to observe use instructions, improper use, abnormal environmental conditions, excessive loads, excessive use of force, or inadequate care and maintenance.

•Minor deviations from normal conditions that do not significantly impact the product's value and fitness for use. These include but are not limited to superficial cosmetic conditions that are natural to the materials, packaging, or result from normal manufacturing processes.

•Damages incurred during shipment that are not noted to the shipping company. If the product is delivered with obvious damage to the outer shipping carton, the buyer should reject the delivery and file a claim with the shipper. Document any damage with photo evidence. Do not discard outer shipping carton.

INSPECTION AND SHIPPING COSTS

Return shipping fees for warranty claims are the responsibility of the buyer. Should the warranty claim be deemed valid, ZARGES will ship the replacement item free of charge.

In the event of a valid warranty claim, ZARGES shall bear the shipping costs. You will be responsible for the inspection and shipping costs if a warranty claim is considered invalid. Products received by ZARGES for invalid warranty claims may be returned at the customer’s expense at their request.

RETURN OF PRODUCTS

New products purchased directly from ZARGES may be returned to ZARGES within 30 days of the invoice date for a credit of the product purchase price, or a refund subject to a 10% restocking fee, excluding shipping and handling. Products must be in new condition, unused, undamaged, unaltered and in original packaging. If your product was purchased through a ZARGES reseller, your return must be initiated through the same reseller.

To return products, please contact the Zarges team and they will assist you within 24 business hours. To expedite the processing of a refund or credit, ZARGES requires the return of the product in its original packaging within five days of the date of the return labels being sent.

The original packaging slip must be included.Shipping charges must be prepaid. Insurance for the shipment is recommended due to the possibility of damage during shipment or loss of product.

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