Death Note Case

At Notecase, we work hard to ensure every order is processed, shipped, and delivered safely. Please read our shipping policy before placing your order.

Order Processing

Once your order is placed, our team begins processing it as soon as possible.

After your order has been processed and shipped, you will receive a tracking number by email.

Please ensure that your shipping address and email address are correct before placing your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you entered an incorrect shipping address, please contact us immediately at Notecasesupport@gmail.com.

If your order has not yet been processed or shipped, we may be able to update the shipping address.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Notecase is not responsible for packages lost, delayed, returned, or delivered incorrectly due to an incorrect, incomplete, or outdated shipping address entered by the customer.

Tracking Information

Once your order ships, a tracking number will be sent to the email address used during checkout.

Please allow time for the carrier to scan and update tracking information. Tracking updates may not appear immediately, even though the package is actively moving through the shipping network.

Tracking information is provided directly by the shipping carrier.

Shipping Delays

While we work hard to ship every order as quickly as possible, delivery times are estimates and are not guaranteed.

Shipping delays may occur due to:

• Carrier delays• Customs processing• Weather conditions• Holidays• High shipping volume• Transportation disruptions• Other events outside of our control

Shipping delays alone do not automatically qualify an order for a refund after the order has been shipped.

If your tracking appears delayed or has not updated, please contact us at Notecasesupport@gmail.com and we will gladly help investigate the shipment.

Delivered Packages

Once the shipping carrier marks a package as delivered to the shipping address provided at checkout, the order is considered successfully delivered.

Carrier delivery scans, delivery confirmations, or other carrier tracking records may be used as proof that an order was delivered.

Notecase is not responsible for packages that are lost, stolen, misplaced, or taken after the carrier has marked the package as delivered.

If your tracking shows delivered but you cannot locate your package, please first:

• Check with household members• Check with neighbors• Check your front desk or mailroom• Contact your local post office• Contact the shipping carrier

You may still contact us and we will do our best to assist you.

Lost Packages

If your package is lost in transit and has not been marked as delivered by the shipping carrier, please contact us at Notecasesupport@gmail.com with your order number.

Our support team will review the shipment and work with you to determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number• Clear photos of the damaged item• Clear photos of the shipping packaging

Our team will review the claim and work toward an appropriate resolution.

International Shipping

International orders may be subject to customs duties, import taxes, VAT, or other government fees depending on your country.

These charges are the customer's responsibility unless otherwise stated at checkout.

Notecase is not responsible for customs delays or government processing delays.

Contact Us

For any shipping questions or order concerns, please contact us at:

Notecasesupport@gmail.com

Please include your order number so we can assist you as quickly as possible.

Email or Phone - Notecase - Checkout

At NoteCase we want every customer to feel safe and taken care of when ordering from us. If there is ever an issue with your order, please contact our support team and we will do our best to help.

All Delivered Orders Are Final

Once an order has been successfully delivered to the address provided at checkout, the sale is considered final.

We do not offer refunds for orders that have already been delivered, unless the item arrived damaged, defective, or the wrong item was sent due to an error on our end.

Damaged, Defective

If your item arrives damaged, defective, please contact us within 7 days of delivery at notecasesupport@gmail.com .

Please include your order number and clear photos or videos of the issue so our team can review it. Once confirmed, we may offer a replacement, store credit, or refund depending on the situation.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund. Once the order has been processed, shipped, or delivered, we cannot guarantee cancellation or a refund.

Shipping Issues

If your tracking has not updated or your package appears delayed, please contact us and we will help look into it.

Shipping delays are not automatically eligible for a refund once the order has been shipped. However, we will always do our best to assist you and make sure your order is taken care of.

Lost Packages

If your package is marked as delivered but you did not receive it, please first check with the shipping carrier, neighbors, front desk, mailroom, or anyone else at the delivery address.

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. However, you can still contact us at Notecasesupport@gmail.com and we will do our best to help.

Returns

Because our delivered orders are final, we do not accept returns for refunds once the item has been delivered.

Returns may only be approved in special cases where the item is damaged, defective. Any return must be approved by our support team before being sent back.

Non-Refundable Situations

Refunds will not be issued for:

Orders that have already been deliveredCustomer ordering the wrong item, size, color, or modelCustomer changing their mind after deliveryShipping delays after the order has already shippedPackages marked as delivered by the carrierItems damaged after delivery by the customerReturns sent without approval

Contact Us

For any order issue, please contact us at:

notecasesupport@gmail.com

Please include your order number so we can help you faster.

Email or Phone - Notecase - Checkout