DDecks Decking / Paving Stackable Support Pad

The vast majority of orders are delivered on 26 tonne lorries which are about the same size as a double-decker bus. Please contact us immediately on customerservice@i4lgroup.co.uk if you have any access concerns for this vehicle to avoid any possible delivery issues. If you have access concerns, we can accommodate deliveries on smaller vehicles in the majority of cases.

Please ensure there is a means of offloading your order on-site (unless otherwise agreed with Buildind Supplies Online). Always check your delivery is correct when it arrives before you unload and sign for your order. In the unlikely event that your delivery is not correct or damaged please notify us immediately by emailing returns@i4lgroup.co.uk and also mark any issues on the delivery slip.

Should you have any queries please do not hesitate to contact us on 020-3936-2839 or just email customerservice@i4lgroup.co.uk . Our phone lines are open Monday - Friday from 8.30am to 5.00pm.

CHECKING DELIVERY TIMES

If you wish to check the delivery time of your order on the day of delivery please email customerservice@i4lgroup.co.uk and please provide your order number. One of our dispatch team will then provide you with an eta by email where possible. Please note this is just an eta only and is not an exact time, delays may occur from when an order leaves it's storage point to when it arrives to its delivery point. Building Supplies Online will try to be as accurate as possible with given eta's.

ORDER TRACKING

Check the progress on your order by emailing: customerservice@i4lgroup.co.uk Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.

OFF SHORE DELIVERIES

Offshore deliveries may incur an additional delivery charge. This will be calculated after your order is placed online or if you call for a quote we will include this additional delivery charge on our quote. Additional delivery charges are calculated on an as requested basis and price dependent on location and time of year.

MAINLAND UK

All our orders are dispatched using a local delivery service, for remote regions within the mainland UK or special delivery requests your order may be dispatched with a courier or haulage company. There may be an additional charge for this courier service but you will be notified before dispatch of this if you wish to proceed. Some areas of Scotland and Wales may not be covered in our free delivery or standard lead time terms. Delivery to Northern Ireland may incur additional delivery fees also. If delivery is required to these areas please contact us before ordering to confirm lead times and whether we can ship under standard terms.

Due to rising transport costs, w e are currently unable to accept some orders under £200.00 excluding vat. Please email us at sales@i4lgroup.co.uk to check before ordering.

We strongly recommend not to book any tradesmen to carry out any work until after you have received your order in full in case any delays/discrepancies occur.

Contact - Building Supplies Online - Checkout

We're sorry you are looking to return your product! To return a product please follow the below steps:

1. Contact returns@i4lgroup.co.uk and give your order number, reason for returning your product and if you would like to return this yourself to the nearest depot or if you would like us to collect the items for you.

2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any items returned damaged from any amount refunded to you.

3. The address of return will depend on what part of the UK the goods have been delivered to. This will be given to the customer once the customer informs Building Supplies Online of the returns and quotes the purchase order number.

When returning goods (except when goods are faulty or damaged), the customer will carry the cost of restocking the goods. The restocking charge will be calculated on a job by job basis. The customer will be subject to a collection charge where applicable. In the unlikely event that any goods are damaged on arrival please notify us immediately via email to returns@i4lgroup.co.uk and no later than 24 hours after the goods have been delivered. Failure to do this may result in the damaged goods not being exchanged for replacements.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or damaged. Any item that has to be ordered in specifically from a manufacturer cannot be cancelled or returned once ordered in and delivered to the closest distribution point unless faulty or damaged. Any item that is delivered direct from a manufacturer cannot be returned unless faulty or damaged. For any item incorrectly ordered by a customer and delivered to site, the customer will cover the full cost of its delivery and return. If any item, that has been ordered in specifically from a manufacturer is refused on delivery, the customer will cover the full cost of this material unless damaged or faulty. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order. If you wish for Building Supplies Online to collect your returns, you may be charged a collection and restocking charge unless goods are damaged or faulty.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

Cancellations & Refunds

Legal Right to Cancel :

•You can cancel your order within 14 days of receiving the merchandise.

•Notify us in writing and return items in their original, unopened, and unused condition.

•Contact us via email before returning any item.

•If you wish to cancel your order after it has been dispatched, a fee may be charged for the attempted delivery, even if your order did not arrive at your location.

Restocking Charge :

•If the item has already been shipped from our warehouse, a restocking fee will apply.

Statutory Rights :

•Your statutory rights are not affected by this policy.

Full Refunds :

•Provided for goods that are incorrect, broken, or damaged.

Cancellation Fee :

•If you cancel your order more than 2 hours after placing it, a cancellation fee may apply.

•Orders are processed within 2 hours of being placed online or over the phone, and this fee is non-refundable due to our quick processing procedures.

Refund Processing Time :

•Refunds are processed in batches based on the date and time of order cancellation or amendment.

•Please allow up to 7 working days for your refund to be approved and processed.

•It may take an additional 5 working days for the refund to appear on your statement.

Contact for Refund Issues :

•If you do not see your refund on your statement within 5 days after processing, contact our sales office.

•Some banks and credit card companies may take longer to process transactions, so this timeframe ensures adequate processing time for most financial institutions.

Contact - Building Supplies Online - Checkout