DANZIG Vinyl LP

Free shipping on domestic orders over $99.99

Media Mail Should NOT Be Used For Holiday Arrival - Couriers Are Not Guarantee Delivery- No shipping refunds on late arriving packages

Most orders are packed up and shipped out within 1-5 business days, regardless of which shipping you choose. During busier times like the holidays, it may be a bit longer. Orders place after 1 pm the next business day is the first day

Orders that qualify for free shipping will not ship until all items are in stock. If your order contains a preorder, your order will ship once all the records arrive in our warehouse. Unless you would like to split the order and pay an additional shipping fee. If the preorder qualifies for free shipping you can split the order with no additional fees.

We are not responsible for seam split if you do not ask us to open the LP prior to shipping

If you would like to split your order up and ship what is available, a shipping charge may apply, please contact us

International orders cannot be exchanged for any reason

Experience Vinyl LLC ("we" and "us") is the operator of

(https://experiencevinyl.com) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Experience Vinyl will happily accept returns due to change of mind as long as a

request to return is received by us within 30 days of receipt of item and are

returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(Experience Vinyl) will refund the value of the goods returned but will NOT

refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

Media Mail 4-21 Business days

Priority Mail 2- 4 Business days

UPS 1- 6 Business days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 3-8 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 5 business days of payment of the order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.5 P.O. Box Shipping

Experience Vinyl will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order. Existing items in the order will be reserved while we

await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and Experience

Vinyl encourage you to be aware of these potential costs before placing an order

with us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Experience Vinyl at the customers

expense, and the customer will receive a refund for the value of goods paid,

minus the cost of the return shipping. The cost of the initial shipping will not

be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order

has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please submit an enquiry at

https://experiencevinyl.com/pages/contact-us

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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.(If your item was shipped with free shipping, shipping charges will be deducted from refund)

Holiday gifts maybe exchange through January (shipping charges may apply)

Additional non-returnable items: Gift cards Downloadable software products

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@experiencevinyl.com. .

Defective (if applicable) We only replace items if they are defective or damaged. If will need to exchange it for the same item, send us an email to info@experiencevinyl.com.

Gifts Can be exchanged for another item(shipping charges may apply)

Shipping To return your product, you can request a label by emailing info@experiencevinyl.com(shipping charges may apply)

212 301 0560

Contact - Experience Vinyl - Checkout