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Shipping Policy for XOOM Furniture

At XOOM Furniture, we are committed to providing you with a smooth and efficient delivery experience. Please take a moment to review our shipping policy:

Delivery Details

Shipping Method / Drop-Off:Shipped orders will be delivered outside in their factory packaging on the nearest driveway or sidewalk unless immediate access to a garage is available. Please note that if assembly is required, it will be the customer’s responsibility.

Signature Requirement:An individual aged 18 years or older must be present to sign for the items upon delivery.

Delivery Notification:You will receive a notification with an approximate delivery time window either the day before or by 11:00 AM on the day of delivery.

Rescheduling Deliveries:If you need to reschedule your shipping date, please contact our Customer Service team at 469-616-9083. We’re happy to help, but please note that rescheduling is not possible within 2 days of your scheduled delivery.

Factory-Direct Delivery

Shipping Timeline:Items typically ship within five to seven business days after your order is placed. Depending on the size of your order, it may be delivered by a small-parcel carrier (like UPS, FedEx, or USPS) or by a nationwide large-parcel carrier.

Tracking Your Order:Once a tracking number is generated, we will share it with you so you can easily track your shipment.

Address Accuracy:Please ensure that the address you provide is correct. If you are moving, we recommend waiting to purchase Factory-Direct items, as they may arrive before your move-in date.

In-Home Delivery

Delivery Signing:An individual 18 years or older must sign for items during in-home delivery.

Delivery Process:Our delivery team will bring your products inside and place them in your desired location. They will also remove all packaging materials, but please note that this does not include flooring setup or the assembly of items that require it.

Assembly Charges:Certain items, such as cribs, TV stands, bunk beds, and other select products, may incur additional assembly or installation charges. For questions regarding assembly, please contact our Phone Sales Team at 469-616-9083.

Preparation for Delivery:Before delivery, please ensure pets are secured for their safety and the safety of our delivery team. Clear the area where you want the furniture placed and measure doorways and hallways to ensure a proper fit.

Final Inspection:After the delivery team sets up your furniture, please inspect it to ensure it meets your expectations before they leave.

Additional Terms

Same-Day Delivery:Same-day delivery is available in select areas of Houston, California, and Dallas/Fort Worth for in-stock items. Please note that larger items will be delivered to your driveway, and certain categories (such as design delivery, contractor sales, and clearance items) are excluded from same-day service. Contact us at 469-616-9083 for availability.

Pickup Options:We offer pickup for many in-stock items. If shopping online, please call us to confirm whether your selected item is available for pickup.

Delivery Areas:XOOM Furniture delivery partners serve 47 states (excluding Alaska and Hawaii). Availability of assembly and installation options may vary by location.

Thank you for choosing XOOM Furniture! If you have any questions regarding shipping or delivery, please feel free to reach out to our Customer Service team.

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Return Policy for XOOM Furniture

At XOOM Furniture, we strive to ensure your complete satisfaction with your purchase. If you need to return or exchange an item, please review our return policy below:

General Return Guidelines

Eligibility for Return/Exchange:

•Merchandise must be in its original condition, unused, and in the original packaging to be eligible for return or exchange.

•All returns must be initiated within 7 days of the purchase date.

Restocking Fee:

•For all merchandise accepted for return, exchange, or cancellation, a restocking fee of 40% will apply if applicable. This fee is based on the condition and type of merchandise.

Pick-Up Fee:

•If you choose to return or exchange an item and require our service to pick it up, a reasonable pick-up fee will be applied. This fee will be determined by XOOM Furniture and communicated at the time of the return request.

Process for Returns/Exchanges

Contact Us:

•Please reach out to our customer service team at 469-616-9083 or via email at return @xoomfurniture .com to initiate the return or exchange process.

Return Confirmation:

•Once your return request is approved, we will provide you with instructions for returning your merchandise, including information about any applicable fees.

Final Inspection:

•All returned items will undergo a final inspection to ensure they meet our return policy criteria before a refund or exchange is processed.

Non-Returnable Items

Certain items may be non-returnable, including:

•Custom or special order items

•Clearance or final sale items

•Used or damaged merchandise

Refund Processing

Refunds will be processed within 7-10 business days of receiving the returned item and will be issued in the original form of payment, minus any applicable fees.

Thank you for choosing XOOM Furniture! We appreciate your understanding of our return policy and are here to assist you with any questions or concerns.

Call Us

469-616-9083

Monday‑Saturday: 11 am‑2pm

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