Dalton Sofa - Moss Green

DELIVERY RATES

We offer complimentary UK delivery on orders over £100.00, T&C apply.

For orders under £100.00 a small shipping charge of £8.95 applies, T&C apply.

Select products have additional surcharges with are calculated at check out.

*Additional Delivery Surcharges: Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers. If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.

Lighting Delivery: Delivery on lighting is typically dispatched within 24 - 48 hours for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch even sooner.

Furniture Delivery: Delivery on furniture is typically dispatched within 7 - 10 working days. We use specialist couriers for these items who deliver to your Front Door / Curbside. Smaller items of furniture such as accent tables are typically dispatched within 5 working days. Again, please check each product page for a more accurate timeframe

Accessories Delivery: Delivery on accessories is typically dispatched within 24 - 48 hours for in stock products. We do hold large stock levels of our popular & fast moving collections which include our XL Reed Diffusers - which we aim to dispatch even sooner.

Made To Order Lead Times: Made To Order or Bespoke products range from 4-6 weeks depending on the brand. This will be detailed on each product or brand page. Should you require a bespoke or made to order product by a particular date, please reach out to our customer service team who will do their best to accommodate this request. Please note these items are non-returnable and can not be cancelled once ordered.

Many Tommy Franks Made To Order products are 14-18 weeks.

Orders before 11am: All orders placed before 11am on items in stock in our warehouses will aim to be delivered the next working day as standard by courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2-3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 3 to 5 working days. If your order is considered urgent we recommend contacting us on (0191) 440 1111 Option 2 to confirm stock availability, where we can also enquire onto faster courier services for you.

Next Working Day Delivery: Please note our next working day service is not guaranteed, our couriers will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or other contractors until you physically receive your goods and check them within 48 hours to ensure everything is in order.

Alternative Addresses: We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.

Projects: For projects & larger orders additional delivery charges may be incurred due to the necessary packaging in order to protect your order.

Local Deliveries: All orders placed in our Team Valley, Gateshead showroom are for showroom collection from our showroom location only - please speak to a sales consultant in store for local delivery charges.

NORTHERN IRELAND

We deliver our smaller items to Northern Ireland via our courier service, this incurs a £40.00 - £130.00 shipping charge depending on order size / value. Some items of furniture which weigh under 30kg and are smaller than 800mm may be shipped to Northern Ireland but would require an additional surcharge. We are unable to delivery our Larger Items such as larger pieces of furniture (coffee tables, mirrors, sideboards, console tables etc.) to Northern Ireland, in this instance you can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Northern Ireland customers many times so that's no problem at all!

Please note we cannot deliver any Mirrors, Sofas, Large Items (over 800mm x 800mm) or anything by Tommy Franks to Northern Ireland and some items are unable to be collected due to warehouse locations and facilities.

SOUTHERN IRELAND

We currently do not deliver to Southern Ireland.

You can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Southern Ireland customers previously so that's no problem at all! Please note some items are unable to be collected due to warehouse locations and facilities.

SCOTLAND

Deliveries to certain areas of Scotland (including Highlands) require a £20.00 shipping charge for smaller items, and can vary up to £100.00 for larger items and £200.00 for pallet items. For larger items such as pieces of furniture exceeding 800mm, or fragile items including mirrors, art and delicate crystal / glass lighting or accessories these would be delivered on our own vehicles to avoid damages, with that in mind our lead time would increase as we would plan these on our next route to your area of Scotland.

CHANNEL ISLANDS

For deliveries to the Channel Islands, including Guernsey and Jersey, our delivery charges are based on the total order value. Orders under £800 will incur a delivery cost of £80. For orders over £800, the delivery cost is £130. These rates ensure that your items are handled with care and delivered securely to your location. If you have any questions about shipping or would like a tailored quote, please don’t hesitate to contact our team.

LIGHTING DELIVERIES

Delivery on lighting is typically received around 4-7 working days for in-stock products. Most of our Quick Ship items are dispatched within 88 hours from order. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 3-4 weeks (Including Richmond Interiors) and some Made To Order or Bespoke products (including David Hunt Lighting) range from 6-8 weeks depending on the brand, We can improve on these timeframes if you contact us with your schedule we will do our best to accommodate this with our factories. Lead time will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at info@cplights.com

For larger lighting products (over 800mm in diameter) please see our Larger Item Deliveries information below.

All orders placed before 11am on items in stock (excluding large items / furniture orders)in our warehouse(s) will aim to be delivered the next working day by our courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us to confirm stock availability, where we can also enquire into faster courier services for you.

Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.

Once received, we request you check all items and report any faults within 48 hours via our Report A Fault Form - Claims outside this time period will be rejected.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape with no labels attached and please do not write on the product box - external box only.

FURNITURE & MIRROR DELIVERIES

Furniture & Mirrors can only be delivered to UK-Mainland postcodes due to the nature of the product and the damages they can sustain. Tthere is a fixed cost of £30.00 per mirror and furniture items are priced by size and, or weight at checkout. If you would like a furniture delivery to a Non UK-Mainland postcode (Guernsey, Jersey, Northern Ireland, Scottish Highlands, etc.) please contact us with so we can arrange a quotation.

Delivery on all furniture & mirrors can take anywhere from 14 working days as we attempt to deliver these items ourselves on our own vehicles or specialist courier service to ensure a smoother and safer delivery to you. This is to avoid damages to fragile products and ensure your order arrives to you safely. We ask that you check over your product(s) within 48 hours and report any faults to us within this timeframe.

We do not offer a furniture assembly service with our standard delivery and are not insured to deliver items into your home / building. If you require this service you can upgrade to a White Glove Delivery Service at checkout.

Additional Delivery Surcharges:

Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers.

If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.

Small Item Surcharge - £20

Applies to selected smaller furniture pieces, including:

•Side tables

•Dining chairs

•Footstools

•Other small furniture items

Medium Item Surcharge - £40

Applies to selected medium-sized furniture items, including:

•Seating

•Chests of drawers

•Console tables

•Coffee tables

•Dressing tables

•Desks

•Other medium-sized furniture items

Large Item Surcharge - £60

Applies to larger furniture items, including:

•Dining tables

•Sideboards

•Sofas

•Wardrobes

•Display units

•Bookcases

•Other large furniture items

Mirror & Art Surcharge - £30

Applies to selected:

•Mirrors

•Artwork

These items require additional protective packaging and careful handling during delivery via our specialist delivery service.

If you have any questions regarding furniture deliveries please email us at info@cplights.com or call us at 0191 440 1111 and select option 2.

FURNITURE DELIVERY UPGRADES

We are able to offer a delivery update to room of choice (access providing) or White Glove (Installation and removal of product packaging) which is calculated at checkout.

The cost is based on the number of people required for the delivery and the time it would take to deliver to the room of choice, assemble, and remove the product packaging from your premises.

Please contact us with your WEB order reference immediately after placing your order to request a price for a White Glove Delivery Upgrade which is payable per item, in addition to any shipping costs already purchased.

As a reference point we have created some guideline costs per item below;

Guideline Costs:

•Bedside Table £60.00 - £80.00

•Coffee Table £100.00 - £120.00

•Console Table £90.00 - £130.00

•Dining Table £140.00 - £180.00

•Wardrobe £150.00 - £180.00

•Sideboard £150.00 - £180.00

•Sofa £150.00 - £200.00

Access Issues: Narrow hallways, multiple flights of stairs, or the need for specialised lifting equipment can add to the above costs.

Location: You are responsible for ensuring their is sufficient space / access to entrances, doorways, corridors, staircases, lifts etc. ahead of delivery. We can not accept an item back if access has not permitted the delivery.

Additional Charges: There may be additional charges required for deliveries to higher floors above the first floor. This is to our couriers discretion and on this occasion we would contact you to arrange additional payment before delivery.

ONCE YOU RECEIVE YOUR ORDER

Once received, we request you check all items and report any faults within 48 hours via our Report A Fault Form. Claims outside this time period will be rejected. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure and we must be informed in writing by completing the Report A Fault Form and attaching images clearly illustrating the fault.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred, write on or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. With this in mind we ask you are careful with all product packaging while this is in your possession until you are sure you wish to keep the item(s). Should you wish to return these please complete the Request A Return form located on the footer of our website within 14 days of receiving the item(s).

White Glove Delivery: We are able to offer a white Glove Delivery Upgrade on most of our items of furniture which is Price On Application, this is based on the number of men required for the delivery and the time it would table to delivery to the room of choice, assemble, and remove the product packaging. Please contact us with your WEB order reference immediately after placing your order to request a price for a White Glove Delivery Upgrade.

LARGE ITEM DELIVERIES

Delivery on larger items, including large pieces of furniture and bulky items, are delivered via our own tail lift vehicles or verified third party logistics companies who specialize in the delivery of large, bulky items. Some larger items may be delivered on a pallet to a curbside location – please ensure you are able to meet the driver and assist in receiving your delivery.

Larger item deliveries are to your billing address only and for your security identification is required upon receipt of delivery.

Again, customer assistance will be required to assist the delivery driver. Delivery is strictly to curbside for insurance purposes. We are unable to take products into your property. It is the responsibility of the customer to ensure that there is sufficient access to your property including upstairs apartments / flats to accommodate the product. Our couriers are unable to take the product(s) into your property - Delivery is strictly curbside.

Once received, we request you check all items and report any faults within 48 hours - Claims outside this time period will be rejected.

There is a £20.00 - £130.00 carriage supplement on all Larger Item and Pallet Deliveries - We will call you after your order is placed to arrange the additional payment of £20.00 - 130.00 for the carriage supplement if it hasn't already been paid when placing the order.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on.

SMALL ITEM DELIVERIES

Delivery on smaller items are generally sent using our couriers DPD which offer a 1 hour delivery slot. We will provide you with your tracking information on your Dispatch Notification email when your order has been dispatched. Please ensure you provide both a mobile telephone number and email address so we can keep you updated with the status of your parcel. Some products including Art & Mirrors may require a £20.00 surcharge - This will be indicated on the product page prior to ordering.

Once received, we request you check all items and report any faults within 48 hours via our Report A Fault Form - Claims outside this time period will be rejected.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on.

ALTERNATIVE ADDRESSES

We are unable to leave any order with a neighbor, or in any other location within your property or grounds - All orders require a signature.

LEAD TIMES

We display an abundant collection of furniture, accessories and lighting here at decorum-living.com with up to 30,000 products on our website at any given time. Though we do try to ensure sufficient stock levels at all times on our most popular pieces which are available in a 48 hour dispatch window, we do place stock on back order with our brands, manufacturers and suppliers.

QUICK SHIP

Items on our Quick Ship differ by brand, Laura Ashley, Dar Lighting & Endon Lighting are usually shipped & delivered within 2-3 working days, Kensington products are usually dispatched from our warehouses within 48 hours (When ordered Monday to Friday). Please note some of the couriers we use do not deliver on weekends. Though every effort is made to dispatch within 48 hours we can't guarantee this.

PRE-ORDERS

The time frame provided is accurate at the time it is updated, many factors contribute to the advised lead time of pre-order products including the manufacturer, shipping into the UK, and Customs and Quality Control all before we then dispatch the item to you. In some instances there can be delays which are external factors (not within our control) including delays in shipping of containers, containers which are held in customs or on the rare occasion, products that simply didn't pass high Quality Control standards. We understand this can be a frustrating situation but please note we do our best to ensure your order arrives to you as quickly and safely as possible.

Pre-order dates can vary depending on the product, for example larger pieces of furniture and sofa's (Particularly from Tommy Franks) the lead time can be approximately 14-18 weeks.

Please see below for further information regarding delays.

DELAYS

Any delays will be fully communicated by email and / or telephone. We try to keep you as up to date as possible during your order process and can only provide you with the latest information we are provided by our brands, suppliers and manufacturers. If you require a more specific time frame, please don’t hesitate to contact our Customer Service Team who will be happy to find further information out for you if possible.

We do support our staff with a Zero Tolerance Policy so please be kind when speaking with our team by both email and telephone while they do their best to assist you with any delays you may be experiencing.

DELIVERY NOTICE

Cp Lighting & Interiors will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text and / or email on the morning of delivery from our courier with a predicted 1 hour time slot for delivery.

All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises.

RETURNS POLICY (BREAKDOWN)

Please Ensure:

•All orders must be returned within 14 days from receipt at your chosen address, safe place or collection point at your own cost.

•All products must not have been used and for lighting not wired or fitted or installed in any way.

•All products must be returned complete with all parts, fixings, drawers, glass, accessories etc.

•All products must be returned in original undamaged product packaging.

•All product boxes must not be damaged, ripped or written on and must only be sealed with clear tape.

Step 1:

•When returning an item to us please complete our Return Request Form to request your return.

•Please read our non-returnable products list (below) before completing your Returns Request Form.

•We will respond to your Return Request within 48 hours. (Monday – Friday)

Step 2:

•Thoroughly read and follow the Full Returns Policy below.

•Package your items in outer packaging or an outer box to prevent the product box from being damaged.

•You must not write on or attach any returns labels onto the product box – outer packaging only.

•You must only use clear tape to re-seal the product box only.

•The product box must be returned back to us in its original condition – no damages.

•Please enclose your WEB order reference number within your approved returns.

Please Note:

Upon creating an account with Cp Lighting & Interiors / cplights.com you agree to our Terms & Conditions, these Terms & Conditions are also available to view on our website, and you can contact us to request a copy of these.

We cannot accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on. We are unfortunately unable to replace product boxes so we can not accept any returns where the product box is missing.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. Please see our Full Returns Policy below.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

If the above conditions are not met then we are unfortunately strictly unable to accept your return or issue a refund, credit or exchange.

Once we receive your return your item(s) and the above criteria is met we will issue you a refund to your original payment method, Please allow 3-5 working days for the return process and for the refund to arrive back into your account.

RETURNS POLICY (FULL)

All orders must be returned to us within 14 days from receipt at your chosen address, safe place, neighbor or collection point and at your own cost . Products must not have been used, and for lighting not wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us by email atinfo@cplights.com confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.

To clarify Special Orders are subject to a 25% re-stocking. Please see information on "Special Orders" below for further information.

Business to Business:

All orders placed which are invoiced and / or delivered to a business address are classed as Business To Business transactions where statutory return rights do not apply, and are therefore subject to restocking fee's or a decline in a return. This includes all trade, business orders (orders invoiced to a business) / B2B orders. There is no 14 day cooling off period for B2B orders.

Returns for unopened, unused, undamaged goods may be accepted at our discretion with a 25% restocking fee.

Home Visit:

If you receive an item that requires attention such as furniture which may need adjustment we may offer a Home Visit, this is brand dependent and subject to the brands discretion. On some occasions where we are unable to rectify the issue we may offer an exchange, please see "Exchanges" above for further information.

Returns Form:

When returning an item to us please complete our Return Request Form to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.

You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the original product box from arriving to us damaged. This is to ensure the original product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.

We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

Once approved please send your return including your WEB number to:

Returns Department

Cp Lighting & Interiors

5 & 6 Maingate

Kingsway North

Team Valley

Gateshead

NE11 0BE

United Kingdom

If the above conditions are not met then we are unfortunately unable to accept the return.

Note: Please do not send any returns to our Mayfair, London address our our Central House, Team Valley addrees.

REFUND POLICY

We offer a 14 day refund policy on all goods that are not outlet, reduced or ex display, you must notify us in writing and return the goods to us within 14 days from receipt, after this period of time we are unable to accept returns or exchanges and your order will be declined and returned to you. If you are unsure if the product you are ordering is a stocked item or special order, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have. Further information on Special Orders, Personalized, Bespoke, and "Made To Order" products is listed below.

PRODUCT CONDITION

All returned items must be unaltered, unwired, and in original packaging with all ceiling fixings and parts and instructions.

PRODUCT PACKAGINE

Please protect the product packaging & box while this is in your possession. The product box must be sealed only with clear tape. Please then pop this in an external box and / or packaging in order to protect the product box.

Please do not add any labels, or write on the product box.

Please do not seal the product box with anything other than clear tape.

SPECIAL ORDERS

Special orders, Online orders (non-stock items) will incur a 25% restocking / handing charge and are to be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges and shipping. Special Orders include all items of furniture from Tommy Franks, Berkeley Designs and Kensington. Once an order is placed online and we have placed your order with our suppliers we are unable to cancel your order without a handing charge incurred to us from our supplier.

The 25% restocking / handling charge is incurred if you decide to cancel an order once it has been placed or if you wish to return an item to us following the criteria on our 14 day Returns Policy.

Please contact us at info@cplights.com to confirm if the item you are interested in is stocked or is a special order before you place your order with us. A member of staff will be more than happy to assist you and clarify any questions you may have.

REDUCED / SALE / PROMOTIONAL OR PRICE DROP PRODUCTS

Reduced items that are not ex-display / outlet can be returned within 14 days in original packaging and will receive a credit note with a 1 year expiry. This is providing our Returns Policy Terms & Conditions have been met.

NON-RETURNABLE PRODUCTS

These include:

•Bespoke or Made To Order products including shades, bed runners & cushions

•Light Bulbs

•Wallpaper / Wallcoverings

•Reed Diffusers & Candles

•Reed Diffuser Refills

•Home / Textile Sprays

•Home Fragrance Gift Sets

•Light Shades can not be returned if their cellophane has been removed.

•Outlet Products

•All Richmond Interiors Products

•All David Hunt Lighting products

We do not offer a Credit Note / Exchange or Refund on the above item(s).

BESPOKE & MADE TO ORDER PRODUCTS

Bespoke & Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. Please call or email us to confirm if the items you are ordering are bespoke items.

DAVID HUNT LIGHTING

All David Hunt Lighting products are Made To Order and can not be cancelled or returned once ordered.

LUXE CASA CUSHIONS

Our Luxe Casa luxury cushions & runners are all specially handmade to order for you and are on a 15-20 working day lead time. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production.

No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.

We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.

EX DISPLAY PRODUCTS

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty). This includes full priced and sale Ex Display items. Many ex display products may have slight marks, or damaged packaging, each flaw will be indicated on the products description. If you require additional photos of the product, please do let us know and we'll do our best to accommodate this.

OUTLET PRODUCTS

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty in the case of outlet electrical products). Outlet products may have slight marks, or damaged packaging, each flaw will be indicated on the products description. If you require additional photos of the product, please do let us know and we'll do our best to accommodate this.

LIGHT BULBS & ELECTRICAL ACCESSORIES

All Bulbs & Electrical accessories including LED drivers and all other electrical accessories are non-returnable.

REED DIFFUSERS, REFILLS, FRAGRANCE SPRAYS & CANDLES

All Reed Diffusers, refills, room sprays, textile sprays, reed diffuser sticks and candles are non-returnable.

SHADES

Shades are all applicable for a 25% restocking fee and must be returned complete with the original cellophane.

WALLPAPER & WALLCOVERINGS

All wallpaper is non-returnable, Cp Lighting & Interiors are not liable for any roll calculations resulting in excess rolls or shortages. Roll quantities are to be supplied by your decorator. All wallpaper / paste / paints can not be returned or exchanged.

FAULTS & SHORTAGES - 48 HOURS

All faults and shortages must be reported to us within 48 hours of collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 48 hours we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 48 hours.

HOME RENOVATIONS - 48 HOURS

If you are having renovations done to your home or do not plan of installing the product(s) within the 48 hours we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. For lighting all electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hour time period.

REPORT ALL FAULTS WITHIN - 48 HOURS

Please thoroughly check you are satisfied with all products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 48 hours. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange. Some brands offer a Home Care service where they are able to repair certain concerns at your home, this is to the brands discretion.

On occasions where we are unable to rectify the issue using the Home Care service, we may offer an exchange dependent on the situation, please see "Exchanges" above for further information.

Bespoke Cushions & Runners - We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.

As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible with that in mind we appreciate your consideration towards our team and our Zero Tolerance policy.

Your statutory rights as a customer are not affected.

ZERO TOLERANCE POLICY

Cp Lihgting & Interiors operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, raised voices, sexist discrimination, racist discrimination, homophobic discrimination, physical contact and aggressive gestures. If our staff receive any verbally abusive behaviour over the telephone they have been instructed to terminate the telephone call and refuse assistance. If any abusive behaviour is given inside any of our premises you will be asked to leave.

We would like to continue to offer a professional, friendly and good relation with our customers alike and with that in mind appreciate your patience and understand that our team are here to help...

ELECTRICIAN & CONTRACTOR FEE'S

Cp Lighting & Interiors are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.

NEED ASSISTANCE?

Need help or advice on any of our products? Please speak to a member of our friendly Customer Service team who have over 40 years experience in the industry. If you have any questions before you place an order or if you are unsure of any of our Terms & Conditions please contact our Customer Services team directly by emailing info@cplights.com

Alternatively compete our Contact Us form and a member of our team will contact you.

Our friendly Customer Service team are available Monday - Friday 9:00am - 4:00pm (excluding Bank Holidays).

Contact - Cp Lighting & Interiors - Checkout