Daily Essentials Bundle

Delivery FAQs

UK Delivery

Standard UK delivery is free for all orders. Orders are normally dispatched within 24 hours via Royal Mail 48.Expected delivery times are between 3-5 working days.Next Day Courier DeliveryThe DPD next working day delivery option offers an express next working day delivery option for orders placed before 1pm.Next day collection days are Monday-FridayNext day delivery days are Monday-FridayOrders placed over weekends, bank holidays and after the 1pm next day delivery cut-off will be processed the following working day.DPD next day delivery is unavailable to the Scottish Highlands, UK Islands and Northern Ireland and will alternatively be sent as a two working day express service.

All of our products are sent in letterbox friendly packaging, which means that you don't have to wait at your address for delivery.Next day delivery fees are non refundable for late delivery due to external factors.

International Delivery

Supplemented.co.uk ships worldwide.

For international delivery postages surcharges apply. This will be displayed at the checkout prior to payment.

International orders are sent using Royal Mail Airmail, delivery times are usually 5-10 working days.

All of our products are sent in letterbox friendly packaging, which means that you don't have to wait at your address for delivery.

Our prices do not include local taxes and tariffs which ay apply in your region. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Supplemented.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Lost Or Damaged Goods

For any lost goods please contact our customer services at sales@supplemented.co.ukPlease Note: Lost parcels must be reported within 30 days of despatch, we will not be liable for any loss should you fail to do this.If you find your goods to be damaged in transit, we are willing to offer a full refund or replacement if the product is returned (within 30 days after the delivery date). We will not be liable for any damage if you fail to do this.

Returns Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund onto your original payment method or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

We offer a no-quibble 30 day returns guarantee on all opened and unopened supplements.Buyers are responsible for the costs of return postage, unless in the case of defective items.

Please send returns toOnline Retail LTDPO Box 1031A SURBITONKT1 9AH

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@supplemented.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: Online Retail Ltd (Supplemented) 12 Church Meadow London GB KT65EW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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