Customized Boxed Diamond Whiskey Stone Set

WHEN WILL MY ITEMS SHIP?

Estimated shipping times are provided on the items page just below the price. We ship out most orders promptly the next business day, Monday - Friday. All items marked "In Stock. Available for immediate shipment." will be packaged and shipped out to you the next business day via your shipping method of choice (standard, 3 day, 2 day, or next day air). However, some items do take longer to ship because they are personalized or special order items, so please visit the specific items page for estimated shipping time on individual items.

We stock all our items at our warehouse in Oklahoma City, and our inventory is updated within seconds online, so unless the item is marked "out of stock" we have it in stock. Please visit the items page for estimated shipping items. Orders placed on the weekend for in stock items will be shipped promptly on the following Monday or Tuesday. In the rare cases of an item being out of stock you will be notified and it will be shipped promptly after arriving at our dock directly to you.

HOW WILL MY ITEMS SHIP?

We utilize UPS, USPS (US Postal Service), and occasionally even Fedex to ensure the prompt delivery of your items, you can also track your items using the provided tracking # in your Order History page to see when they will arrive. Note: Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs. Some larger items may be delivered by alternate carriers. Orders over $150 may require a signature, most other standard shipments do not require a signature. If you would like a signature required upon delivery please specify in the checkout comments and an additional $4.00 charge will apply. Expedited and express shipment may require a signature to verify arrival time. Some large value shipments may require additional security verification before shipping.

UPS Package tracking: click here

USPS Delivery Confirmation (USPS only shows if delivered): click here

FedEx Package tracking: click here

ITEMS MARKED "FREE SHIPPING"

A small number of items we carry include free shipping, the following restrictions apply to all items shipped with free shipping. Free shipping is considered a discount and cannot be combined with any other discount or applied to previous orders. Free shipping offers are only valid within the 48 contiguous US States, and all items must ship to a single address. Please be aware that if you choose to return an item shipped with free shipping our outbound ground shipping charges will be deducted from your return refund. Oversized, heavy, or special order items may incur additional shipping charges if noted on the item's page.

OVERSIZED / DELIVERY TRUCK SHIPPED ITEMS

If the product page says the item is Oversized or Ships via Truck this item is too heavy or too bulky to send any other way and must ship via delivery truck. Truck deliveries are performed by one of our many trucking companies using a 20 to 40 foot trailer truck. The service includes a courtesy call prior to delivery, to schedule an appointment delivery window that is convenient for you.

When the shipment arrives, it is your responsibility to unload the item from the truck. If you are expecting heavy items, you should consider getting someone to assist you. Although they may on occasion, drivers are not obligated to unload the merchandise from the truck. Any packages unloaded by the driver will be left on the curb, and will not be delivered inside homes or businesses. Another solution, when possible, is to open the box outside, and bring individual components in one at a time.

If the package appears damaged in anyway , even if only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

A signature is required at time of delivery by someone over the age of 18. Occasionally, fully assembled furniture may ship via truck if the packaging allows. Please note that there is no Express, or Air Delivery on truck deliveries. Also, these items may not be shipped to PO boxes, outside the US, Alaska, or Hawaii.

RETURNS & EXCHANGES

Please see our Easy Returns page for details.

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RETURN POLICY AND QUALITY GUARANTEE

Since 2004 HomeWetBar has stood for uncompromising quality, personalizing over 2 million gifts since our inception. We are the original leader in personalized gifts. Shop knowing they will love the gift, and just in case you are not completely satisfied, we will gladly accept any items as long as the item is in new condition and within 60 days of receipt for an exchange or a refund of the purchase price (excluding shipping costs). Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect, see section below for more information. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Gift certificates are non-refundable.

Questions? Call or email us. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. If you refuse an order, it will then fall under our standard return policy , where round-trip shipping costs will be deducted from your refund.

All returned products must be in new condition, unused, and in the original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; if this is the case, this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please contact us.

Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?" below

HOW DO I RETURN OR EXCHANGE AN ITEM?

Not satisfied with an item? No worries! We want to make the return process as easy as possible. You can quickly schedule your return, replacement, or exchange 24 hours a day via our Easy Online Form found here.

WHAT IF MY ORDER ARRIVES DAMAGED?

Unfortunately, despite our best efforts to protect your items, from time to time products get damaged in transit or are defective from the manufacturer. Most of the time it's unintentional. (Unless your dog decides to nibble on the delivery man's leg, then all bets are off!) However, we understand it's frustrating and want to make the situation right. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 15 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect that inhibits the normal function of the item, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out the following business day after you notify us of the damage, and arrive to you 3-5 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. Products that are returned back that are claimed to be defective, are tested, and found not to be defective will be refunded less the to-and-from shipping charges.

WHAT IF AN ITEM IS MISSING OR IS INCORRECT?

Although we try our best to fulfill every order accurately, we are still human beings just like you, and sometimes we forget to drink our morning cup of joe (or have too much coffee!) and mis-ship items by mistake.

Did you order more than one item? If so the additional items may have been shipped in a separate box. Sometimes boxes get separated in transit, so please allow one extra day for a possible second box to arrive if there was more than one item in the order before contacting us. Are any of your items personalized? If so, these items may ship from a separate warehouse or personalization vendor and will ship to you by the estimated ship date on your invoice emailed to you at the time of purchase (please allow 3-5 days in addition to this date for transit). If neither of these first two options are the case, please notify us by creating an RMA ticket via our Easy Online Form found here. We will get you a replacement or reship the missing item to you ASAP.

CAN I CHANGE OR CANCEL MY ORDER?

You are welcome to email or call us if you have any questions before placing an order. We know many of you are ordering for gifts and want your orders as soon as possible. As such, our fulfillment process begins immediately after your order is placed so we can provide the quickest possible service. Understandably, once your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names and photos carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

SPECIAL ORDER / PERSONALIZED ITEMS

Any defective or broken item will be replaced if we are notified within 15 days of delivery, regardless of if it is personalized or not. However, items marked special order on the product page or personalized items that have monogramming or any other form of personalizing such as engraving letters or names are non-returnable. Please double check your engraving or personalization text before submitting your order, it will be printed exactly as you submit it. Any fields left blank will not be personalized. If a personalized item is returned to us, we regret we will not be able to refund the order. We will attempt to contact you to reship it, if we receive no reply within 30 days the merchandise will be donated to charity, and no refund will be issued.

FINAL CLEARANCE ITEMS

Regretfully we cannot accept any returns, exchanges, or make any adjustments on Final Clearance marked Items. These items are usually heavily discounted and discontinued, and the style has been closed out permanently. No exceptions.

NO RESTOCKING FEE ON ELIGIBLE RETURNS

There is no restocking fee if your item is returned within our 60 day returns window, you will be refunded for the purchase price minus the shipping cost within 5-7 business days of your item being returned to us. However, items that have been personalized with a name or an initial, or items that are not in new condition, and/or items that are returned with missing or damaged packaging, or items that are purchased on final clearance are ineligible for return. Please see all of our return sections on this page for more details on how to get a replacement for items damaged in transit, or other return situations.

BAD ADDRESS / UNAUTHORIZED RETURNS

Occasionally, shipping services are not able to deliver a package due to an address that was entered incorrectly when the order was placed, or a package that was refused at the door. When these packages are returned to our warehouse, we will make up to four attempts by email and phone to contact the purchaser, and obtain an alternate delivery address. Personalized items that have been returned to us cannot be resold. Therefore, if we do not get a response to our communications within 30 days, merchandise will be donated to charity, and no refund will be issued. Items refused will be subject to the cost of return shipping.

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