Custom Square Cushion

maake ships to the UK, Europe and the Rest of the World. Shipping rates are calculated by your order quantity, the destination of the shipment, the type of product you order and the method you choose to ship by.

Currently we use the following services :

Royal Mail (1st & 2nd class signed for), APC Courier (tracked & signed), UPS, DHL and TNT.

Please note that while we try our best to ensure that your deliveries are shipped on time, once we have shipped the goods, the shipment is out of our control. Shipping companies may be changed for an alternate provider with an identical service if the current service is not possible / unavailable.

If you have chosen a tracked service, we will provide you with the tracking details for you to track the shipment directly with the courier company.

For Northern Ireland, if UPS or TNT are selected, the carrier service will be Royal Mail Special Delivery with tracking and signature. For international shipments, please allow some additional time for customs clearance in your chosen country. In Europe, there is no waiting time for customs clearance.

If you are local to the factory (London NW10) there is also the option to collect your order in person.

Fabric orders usually take 2-5 days to be dispatched. Your order will arrive in 2-5 days + the delivery time you have chosen at checkout. We offer standard and next day delivery.

Our cut off time for order processing is 12pm. If your order is placed after this time, the processing time will begin on the next working day. It is likely many of our orders will ship much earlier than stated, depending on the elements such as the volume of orders we are currently processing.

Lead times for products up to 500m/500 Units

Fabric 2-5 working days

Wallpaper 3-5 working days

Home Products 5 -10 working days

For timings for larger volumes than above, please contact our office.

We also offer an Rush Service for urgent orders at an additional cost. If this service is available for the products you have chosen, it will give you this option at checkout. If you have an item for rush production that is not shown as available, please contact our office for the best possible lead times

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As this community means so much to us and we want you to have unique designs for your customised purposes, this makes it not possible for us to re-use or resell material that you have returned to us. Therefore we cannot accept returns on any printed products. Please see our terms and conditions for information on this.

If there is a fault or a mistake on your order, our team is more than happy to help you resolve it and replace or refund your order accordingly. If you have any issues, please email our team at orders@maake.com and they will do all they can to help you.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@maake.com.

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