Custom Printed Burlap Wedding Aisle Runner

SHIPPING ISSUES

ADDRESS CORRECTION, SHIPPING DELAYS, LOST OR DAMAGED SHIPMENTS, INSPECTING FREIGHT DELIVERIES, CLAIMS PROCEDURES

Expedited On Time Shipping Guarantee - Premier Table Linens Inc. is not responsible for weather-related delays or UPS or Postal Service delays. Customer may not request to cancel an order once shipped due to UPS or Postal Service or freight delays. If expedited shipping was paid (UPS Next Day Air, UPS 2 Day or UPS 3 Day Select or Express Mail) and the package does not arrive on time.

Lost, Damaged or Not Delivered Package - If a package is lost or damaged in transit, Premier Table Linens Inc. will send a replacement shipment and not make the customer wait the 7 to 10 days it takes the carrier to process the claim. We must be notified within 30 days for UPS to honor the claim. If a package is delivered damaged or opened, contact our office immediately with documentation, pictures so we can report the claim. If the tracking shows delivered, we are not responsible for theft. Check your home or business insurance as many insurance policies will cover this type of theft, No refunds will be provided for stolen packages.

Address Correction - If a package was unable to be delivered and UPS contacts us for the correct address or the package is returned as non deliverable and it was the customers typo or mistake that caused the Address update or address correction required, UPS charges $19.00 address correction fee and it is the customers responsibility to pay us this charge to correct the address correction issue. If the customer realizes the mistake once the package has shipped but prior to UPS contacting us, the package can be intercepted at the truck or airplanes next stop and re-routed to the correct address. Intercept fee charged is $19.00 and usually delays the shipment by 1 business day. If UPS returns a package back to us they were unable to deliver and did not contact us for an address correction, the customer will be responsible for shipping charges on our account to return the shipment as well as the shipping cost to dispatch the package to a corrected address.

Refused Shipment - If a customer or their business refuses delivery of a shipment sent, the customer will be responsible for the return shipping charges as well as the refused package fee and will not receive any refund for goods not accepted. For example, if you place an order and after it has shipped realize you do not need the goods, the proper procedure is to accept the shipment and contact us for a Return Authorization number.

Tables and chair Shipments -If more than a few tables or chairs, we use UPS freight and XPO Logistics. The freight company contacts our customers the day of delivery. Once the truck arrives to deliver, it is extremely important that you inspect the delivery for signs of damage before signing the delivery receipt. Your signature (or that of the person accepting the delivery) asserts the goods were delivered undamaged and acceptance of the merchandise as is. Basically, you are waiving "our" mutual right to file a claim later for replacement no matter if the damage was visible or could not be seen from the outside of the box. From experience, we know that once signed, no matter how bad the damage, the majority of the time freight companies will not take responsibility and we will not be able to replace your damaged tables or chairs.

Recommended inspection protocol when tables and or chairs are being delivered.

1. Take inventory once unloaded. Any shortages must be declared on the Bill Of Lading receipt.

2. Open each box and inspect for damage. Do not be intimidated by the delivery driver. They cannot leave until goods are inspected and the receipt is signed. If the driver is not patient and insist they are running late and has to leave, write on the Bill Of Lading receipt that your shipment received possibly has damage and is subject to you counting the inventory received and carefully inspected the merchandise since you were not given sufficient time to do so when delivered. Be sure to write this not only on your copy but the drivers copy you are signing and that the driver has also signs the Bill Of Lading! This way if there are no damages, which is usually the case, all is good. If there were concealed damages, you are covered and the damaged tables and or chairs will be replaced.

3. If there was any shortage or damage, Email us the B.O.L. receipt and pictures to cs@premiertablelinens.com so we can immediately report and begin the claims process, have damaged goods picked up and the replacements sent.

Contact - Premier Table Linens - Checkout

With very few exceptions, all linens are manufactured to order and for this reason returns are not accepted and sales are final.

We are a linen manufacturer, offer 108 fabrics, 100's of sizes and over 700 colors, all which are made to order. For this reason, returns are not accepted with the exception of those fabrics, colors and sizes listed in this Policy.

We encourage our customers to carefully measure the table to purchase the right size they need. We can advise on the best tablecloth size for a given table size, but the responsibility for measuring and choosing the tablecloth size is completely on the customer.

We also strongly recommend to purchase some fabric samples before placing the order to check the actual color since colors may look different from one screen to another, and different from reality.

If your product qualifies for a return, there is a 35% restocking fee. If exchanging, there is no restocking fee, the customer will only pay for the shipping. The return window for the below linens is 30 days from date received with the exception of the aisle runners which is 3 days.

For returns, email us at info@premiertablelinens.com

FABRICS: Poly Premier, Value Tex, Majestic Dupioni, Spun Poly, Havana, Faux Burlap and Poly Cotton Twill.

COLORS: Black, White, Natural and Ivory.

Tablecloths: Rounds: 60", 72", 84", 90", 108, 114", 120" and 132". Squares: 45" x 45", 54" x 54", 60" x 60", 72" x 72", 90" x 90" and 120" x 120". Rectangular: 60" x 90", 60" x 108", 60" x 120", 72" x 108", 72" x 120", 90" x 132" and 90" x 156". Serpentine: Model 6030 & 4830. Black only.

Table skirts: Poly Premier shirred and box pleat black, white or ivory skirts in the following sizes: 14'x29", 17'x29" and 21'x29" are shelf items and may be returned.

Poly Knit shirred pleat table skirts in all Poly Knit colors, standard 14'x29", 17'x29" and 21'x29" sizes are shelf items and may be returned.

Napkins: 17"x17" and 20"x20" Napkins in Value Tex and Poly Premier are shelf items and may be returned.

Fitted Tablecloths: Poly Premier black, white and ivory 30"x72"x29" and 30"x96"x29" may be returned.

Spandex: (Black and white only) Rounds: 30" round, 36" round, 48" round, 60" round and 72" round table covers or toppers with elastic. Rectangular: 30" x 72" x 29" and 30" x 96" x 29" table covers or toppers with elastic. Serpentine: Model 6030 & 4830. Black only.30"x42" or 36"x42" cocktail table covers or toppers.

Chair Covers: Standard folding and banquet chair covers, in poly and spandex black and white may be returned.

Velvet Wine Bags: May be returned for exchange or refund. If refund, there is a 25% restocking fee.

Wedding Aisle Runner: White or red Poly Premier, Spun Poly, Velvet and aisle runners in width of 36", 40", 60" and 72" wide may be returned if the entire 100 feet length is purchased. If we cut the aisle runner to a shorter length it is not returnable. Burlap aisle runner, both natural and white in the standard 40" or 60" width may be returned if the entire 100' length is purchased. If we cut the aisle runner to a shorter length it is not returnable.

Customized products: All custom printed or embroidered products, even in the above standard sizes, may not be returned.

PRODUCTION ERROR OR DEFECT

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a defect, we will provide a replacement.

We must be notified within 7 days of delivery. The notification should contain pictures of the issue. If it was a sizing issue, please send us a picture of the linen with a measuring tape on it, showing the size you received.

The returned defective linen must be in an unused and unwashed condition.

Contact - Premier Table Linens - Checkout