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Shipping Policy for PicoSolutions

This Shipping Policy outlines the details of our shipping procedures to ensure a smooth and transparent experience for our customers.

Order Processing TimeWe strive to process and dispatch orders promptly. Our standard lead time for order processing is 1-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary.

Shipping Methods We offer several shipping methods to accommodate your needs:

Standard ShippingDelivery within 4-6 business days (after order processing) using our standard shipping service based on your location.Expedited ShippingFor faster delivery, choose our expedited shipping option at checkout. Delivery times vary based on your location.Shipping Rates Shipping rates are calculated at checkout based on your order's weight and shipping address. We offer transparent and competitive shipping rates for the best value.

Order TrackingOnce your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your order's journey to your specified delivery address.

Shipping Destinations PicoSolutions currently ships within North America and Canada. Please get in touch with our customer service for assistance if your location needs to be covered.

Delivery IssuesWhile we strive for timely and secure delivery, external factors may occasionally cause delays. If you encounter any issues with your delivery, please get in touch with our customer service team, and we will assist you in resolving the matter.

Shipping Notifications To inform you about your order status, we will send you email notifications at key stages, including order confirmation, shipping confirmation, and delivery updates.

Customs and DutiesFor international orders, customers are responsible for customs duties, taxes, or fees incurred during the import process. PicoSolutions is not responsible for delays caused by customs processing.

Contact Us If you have any questions or concerns regarding our shipping policy, please get in touch with our customer service team at contact@picosolutions.com

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Thank you for choosing PicoSolutions Inc. for your kit purchase. Our commitment is to provide you with a hassle-free return process. Please review our detailed return policy below to ensure a seamless experience: Return Window •You have a 15-day window from the date of your order(s) to initiate a return for a partial refund. Return Authorization (RMA): • Prior Before returning any order, please contact us to obtain a Return Merchandise Authorization (RMA) number. Return Address Ship the package, including all components, to our designated return address • PicoSolutions •

14 Chapel Avenue Jersey City, NJ 07305 Timely Returns • To qualify for a refund, we must receive the returned item within 30 days from the date of your order. Refund Process • Once we receive the returned item, we will promptly audit it for condition and process a reimbursement to your credit card. Refund Components • Refunds cover the cost of materials only; shipping charges are non-refundable. In the case of a defective component, you may return it for a replacement at no extra cost. Restocking Fee • Orders exceeding $100.00 are subject to a 25% restocking fee. Claims for Damaged or Missing Parts • Notify us of broken or missing parts within three business days of receiving your order. We will promptly replace them at no charge. After this period, shipping and handling fees will apply for replacement components. 6-Month Return Policy • Returns made within six months from the purchase date are eligible for a refund of 50% of the purchase price, minus shipping costs. We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please get in touch with our customer service team. Thank you for choosing PicoSolutions Inc.

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