Custom Box

When will my order arrive?

Our items are flash-frozen and vacuum-sealed after being parbaked. Each Wildgrain Box is filled with a specific amount of dry ice that's calculated based on your location. You'll receive a tracking number when your box ships, 1 - 3 days later, you'll have it at your door. Ideally, you should pick up your box on its delivery date and refrigerate or freeze as soon as possible.

Do I need to be home to receive it?

No, you do not need to be home to sign for your package. It will be packed to stay nice and cold for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible. After the package is confirmed as delivered by the carrier, what happens to it after is your responsibility.

Will I be able to track my delivery?

Yes, we email you your tracking number the moment your box ships.

Where do you deliver?

We ship everywhere in the USA except Alaska and Hawaii.

Contact - Wildgrain - Checkout

Our Return Policy:

We guarantee delivery to the shipping address provided when the order is first placed and when retrieved on the delivery date. Since we ship perishable products that can't be restocked or resold, we're unable to accept returns.

Our Refund Policy:

The following reasons are covered under our refund policy:

•Damaged items (unrelated to carrier)

•Late delivery or improper handling caused by the carrier, resulting in warm and/or damaged items

•Missing items

To report any of the above issues, please contact hey@wildgrain.com. Additionally, if you’re not satisfied with your Wildgrain Box for good reason, please contact hey@wildgrain.com within seven days of receipt. We are happy to review your order and reported issues and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next box, or a partial/full refund.

Our 100% satisfaction guaranteed policy applies only to first orders.

For canceled orders, please note that you can cancel at any time before your next order is billed. If you cancel after billing but before delivery, the cancellation request will only be processed for the next scheduled billing date.

The following reasons are not covered under our refund policy:

•Incorrect shipping address provided or refusal of delivery when shipped according to our terms and conditions

•Late delivery due to incorrect shipping address

•Inability to retrieve your order on the delivery date, resulting in warm and/or damaged items

Please review your shipping address before ordering. Should your shipping address change, please update this address prior to the charge date via your customer account portal.

If you would like to reship an order that was improperly addressed or not retrieved on the delivery date, you will be charged 50% of the cost for the replacement shipment.

Contact - Wildgrain - Checkout