Custom Bootleg Tee

Shipping Contact After reviewing this policy, if you have additional questions, want more information, or would like to make a complaint, please contact us by email at hello@threadheads.com or by mail using the details provided below: 68 Keys Rd, Cheltenham VIC 3192 Shipment processing times All orders are processed within 2 -4 business days. You'll get an automated tracking number when your order has been dispatched.  Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You can find estimated timeframes for printing and delivery at the link below: https://threadheads.com/pages/shipping-times-row Customs, Duties and Taxes All our labels come with duties paid, so you should not be charged duties and taxes at customs. While we cannot guarantee you won’t be charged, it is very rare. Please contact us if you are. *Exceptions: Canada – Duties are charged at checkout, but additional customs fees may still apply due to local regulations. Switzerland and Norway – Duties are not prepaid due to local import regulations.* Return to Sender and Undeliverable Orders Failed Delivery & Return to Sender If your order cannot be delivered and is returned to us by the carrier, we will contact you using the email address provided at checkout to arrange redelivery. We are not responsible for failed deliveries caused b…

Refund policy All products come with the  Threadheads Satisfaction Guarantee.  That means we'll replace or exchange items that you're not 100% loving. So, if it doesn’t fit quite right or anything else is wrong, please submit a return. All we ask is that the item(s) are returned unworn and in the same condition you received them. You can exchange any items within 60 days. Return and exchange policy for discounted and free items – You can return the item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item. Free items will not be included in the store credit. You can exchange the item that you obtained at a discounted price or for free only if you exchange with the same product type and same value. Returns and exchange policy for custom products and socks - As all custom products are personalised for you and not resaleable, we only accept exchanges for damaged/defective products, not change of mind. Due to hygiene and sanitary reasons, we are unable to accept change-of-mind returns on socks. Once opened, socks cannot be resold or restocked, we will still accept exchanges for damaged/defective products Opens external website in a new window. Opens in a new window. Opens external website. Order details - Threadheads - Checkout