Custom Bootleg Tee

Contact

After reviewing this policy, if you have additional questions, want more information, or would like to make a complaint, please contact us by email at hello@threadheads.com or by mail using the details provided below:

68 Keys Rd, Cheltenham VIC 3192

Shipment processing times

All orders are processed within 2 -4 business days. You'll get an automated tracking number when your order has been dispatched. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

You can find estimated timeframes for printing and delivery at the link below:

https://threadheads.com/pages/shipping-times-row

Customs, Duties and Taxes

All our labels come with duties paid, so you should not be charged duties and taxes at customs. While we cannot guarantee you won’t be charged, it is very rare. Please contact us if you are.

*Exceptions:

Canada – Duties are charged at checkout, but additional customs fees may still apply due to local regulations.

Switzerland and Norway – Duties are not prepaid due to local import regulations.*

Return to Sender and Undeliverable Orders

Failed Delivery & Return to Sender

If your order cannot be delivered and is returned to us by the carrier, we will contact you using the email address provided at checkout to arrange redelivery.

We are not responsible for failed deliveries caused by:

•An incorrect or incomplete delivery address entered at checkout

•Failure to collect a parcel from a post office or collection point within the carrier's holding period

•Refusal of delivery

Contact Attempts & Notice Period

Upon receiving a Return to Sender parcel, we will make the following contact attempts:

Day 1 — Initial notification to the email address provided at checkoutDay 14 — Follow-up notificationDay 28 — Final written notice of our intention to dispose of or restock the goods, with a 28-day response deadline stated

If you do not respond to our final notice within 28 days of it being sent, we will proceed in accordance the points below.

These steps are taken in accordance with the Australian Consumer Law and Fair Trading Act 2012.

Made-to-Order & Custom Products

Products made to order, personalised, or produced to customer specification (including custom text, customer-supplied artwork, or unique personalisation) cannot be resold or reallocated once produced.

If a Return to Sender parcel containing a custom product remains unclaimed following our Return to Sender process, the goods will be disposed of and no refund will be issued.

By placing an order for a made-to-order or custom product, you acknowledge and accept that:

•Production begins promptly after your order is placed

•The product is made specifically for you and has no resale value

•Disposal following the notice period is a reasonable outcome given the nature of the goods

Standard & Generic Products

For products that are not made to order or personalised (i.e. products produced using our own standard designs and available to multiple customers), unclaimed Return to Sender parcels will be returned to inventory following the notice period in clause.Upon restocking, a store credit equal to the original product value (excluding original shipping costs) will be issued to the account associated with the email address used at checkout. Store credit does not expire and can be applied to any future order.

High Value Orders

For orders with a product value exceeding $200, we will make all reasonable attempts to deliver your formal notice, including to your last known postal address if necessary. In circumstances where we are genuinely unable to make contact, extended holding periods may apply in accordance with the Australian Consumer Law and Fair Trading Act 2012.

How to Respond

To arrange redelivery at any point during the notice period, simply reply to any of our contact emails with:

•Your correct delivery address

•Any relevant delivery instructions

All products come with the Threadheads Satisfaction Guarantee. That means we'll replace or exchange items that you're not 100% loving. So, if it doesn’t fit quite right or anything else is wrong, please submit a return. All we ask is that the item(s) are returned unworn and in the same condition you received them. You can exchange any items within 60 days.

Return and exchange policy for discounted and free items –

You can return the item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item. Free items will not be included in the store credit.

You can exchange the item that you obtained at a discounted price or for free only if you exchange with the same product type and same value.Returns and exchange policy for custom products and socks - As all custom products are personalised for you and not resaleable, we only accept exchanges for damaged/defective products, not change of mind. Due to hygiene and sanitary reasons, we are unable to accept change-of-mind returns on socks. Once opened, socks cannot be resold or restocked, we will still accept exchanges for damaged/defective products