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Thank you for choosing Simply Art and Designs for your handmade resin art, gifts, abstract, and mixed media art needs. We take pride in creating custom and handmade items of exceptional quality. This Shipping Policy provides you with important information regarding the shipping process and options available to you. 1. Processing Time: All our items are custom and handmade with great care and attention to detail. The creation and preparation process requires time. We aim to ship your order within 10 days from the date of purchase. Please note that this processing time may vary depending on the complexity of the product and the volume of orders we receive. We appreciate your understanding and patience. 2. Shipping Methods and Carriers: To ensure the safe and timely delivery of your items, we work with reliable and reputable shipping carriers. The specific carrier and shipping method will be determined based on the size, weight, destination, and shipping option chosen during the checkout process. 3. Shipping Costs: The shipping cost is calculated based on various factors, including the size, weight, destination, and shipping method chosen. To provide you with transparent pricing, the exact shipping cost will be displayed during the checkout process before finalizing your order. We strive to offer competitive shipping rates while ensuring the security of your items. 4. Local Pickup/Delivery: We understand that some customers prefer the convenience of picking up their orders in person. Therefore, we offer a free local pickup option. During the checkout process, you can select the local pickup option, and we will notify you once your order is ready for pickup. Local pick up is available in Baton Rouge, LA. 5. Shipping Destinations: We currently ship our products to customers within the US where we operate. When placing your order, please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues. 6. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email/SMS. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take some time to become available after the order has been shipped. 7. Shipping Insurance: To ensure the safe delivery of your items, we include shipping insurance for some orders. In the unlikely event that your package is lost or damaged during transit, please contact us immediately, and we will assist you in resolving the issue. 8. Address Accuracy: It is the customer's responsibility to provide an accurate and complete shipping address during the checkout process. Please double-check all the information before submitting your order. In the event of an incorrect or incomplete address, resulting in a failed delivery, additional charges may apply for reshipping or address correction. 9. Returns and Exchanges: For information regarding returns, exchanges, and our refund policy, please refer to our separate Returns and Refunds Policy. If you have any further questions or concerns about our shipping policy, please feel free to email creative@simplyartanddesigns.com.

By making a purchase from Simply Art and Designs you agree to the terms and conditions outlined in this shipping policy. We appreciate your support and look forward to providing you with high-quality art and design products.

Please note that this shipping policy is subject to change, so we recommend checking back periodically for updates.

Last updated: 3/24/2 024

Contact - Simply Art & Designs - Checkout

Thank you for choosing Simply Art and Designs for your handmade resin art, gifts, abstract, and mixed media art needs. We take great pride in creating custom and handmade items of exceptional quality. We want you to love your purchase from Simply Art and Designs. If for any reason you're not completely satisfied with your order, we're here to help. This Refund Policy outlines our guidelines regarding refunds and the steps we take to ensure your satisfaction. 1. Custom and Handmade Items: Majority of our items are custom made and meticulously crafted with great attention to detail. Due to the nature of our products, we do not offer refunds for any custom purchases. Each piece is created specifically for you, and we put in considerable effort to ensure it meets your expectations. 2. Recreating Unsatisfactory Items: We value your satisfaction and want you to be delighted with your purchase. If, for any reason, you are unsatisfied with an item you receive, we are committed to working with you to address the issue. We are more than happy to discuss your concerns and explore possibilities to recreate the item to better match your expectations. 3. Contacting Us: If you are unsatisfied with an item you received and would like to discuss the possibility of recreating it, please email creative@simplyartanddesigns.com within 5 days from the date of delivery. Kindly provide your order details and a clear description of the concerns you have with the item. Our team will promptly assist you and guide you through the process. 4. Recreating Process and Fees: The recreation process will involve close collaboration between you and our team to understand your preferences and make necessary adjustments to the original design. Please note that depending on the specific circumstances, there may be additional fees associated with recreating the item. Our team will provide you with all the relevant information, including any applicable fees, before proceeding with the recreation. 5. Return of the Original Item: In certain cases, we may request the return of the original item. This allows us to analyze and address the concerns more effectively. If requested, we will provide you with instructions for returning the item safely. Please note that any return shipping costs incurred will be the responsibility of the customer. 6. Shipping for Recreated Items: Once the recreation process is complete, we will ship the newly created item to you using the same shipping method and carrier as the original order. The shipping time for recreated items may vary, depending on the complexity of the design and the current workload. Our team will provide you with an estimated timeline during the discussion of your concerns. 7. Communication and Collaboration: We believe in open communication and collaboration to ensure your satisfaction. Our team will work closely with you throughout the recreation process to understand your preferences and incorporate your feedback. We value your input and strive to create a piece that meets your expectations.

8. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We'll guide you through the return process and arrange for a replacement or refund.

We appreciate your understanding of our refund policy, which aims to uphold the craftsmanship and unique nature of our handmade art. We are committed to ensuring your satisfaction and will make every effort to recreate an item if you are unsatisfied. If you have any further questions or concerns regarding our refund policy or the recreation process, please don't hesitate to email creative@simplyartanddesigns.com.

We take pride in the quality and craftsmanship of our artwork, and we strive to provide accurate product descriptions and images to help you make an informed purchase decision. However, if you have any concerns or questions about your order, please don't hesitate to reach out to us. We're here to ensure your satisfaction.At Simply Art and Designs, we value your trust and aim to create a positive shopping experience. Thank you for choosing us as your source of handmade art. We look forward to assisting you with any returns or inquiries.

Last updated: 3/24/2 024

Contact - Simply Art & Designs - Checkout