Custom Ball Rack

Please note that due to the recent outbreak of the Coronavirus, there might be delays in deliveries.

Transit times will vary depending on the location of the delivery address.

Products ready in stock are given to delivery companies in 2 days. Afterwards it usually takes 2 to 3 days for the products to be delivered.

Custom made products (single items) other than apparel takes 3 to 5 days to be manufactured and given to the delivery company.

Apparel such as custom made jerseys takes 5 to 7 days to be manufactured and given to the delivery company.

Again afterwards it takes 2 to 3 days to be delivered.

International Shipping & Handling

Our international shipping policies are as follows:

Prices on our site are in U.S. dollars (USD) and shipping is free for every item.

Please Note: If you're shipping an order to the United Kingdom, and the order is less than $135GBP, you will be charged 20% VAT at checkout - if the order exceeds $135GBP, you will be charged 32% Duties/VAT at checkout.

Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.

Canadian Clearance Authority Statement:

Fanatics is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Fanatics, I hereby authorize Landmark Trade Services Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Fanatics, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Fanatics. Further, I also authorize Landmark Trade Services Ltd. to forward any refund issued by the CBSA in my name, so that Fanatics can be reimbursed.

Domestic Shipping & Handling

Please note: Shipping prices are determined by the shipping location, the shipping method selected at checkout, as well as the type of item(s) ordered. Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page. Transit time begins once the order has completed this processing time and has shipped from our facility. All shipping methods for the United States are trackable to the destination address.

Why didn't all of my items ship together?

Most orders leave our warehouse within one business day of order processing. In some cases, orders with multiple items are shipped in more than one package. Reason why items may ship separately:

•Order contains a large amount of items that must be shipped in more than one package

•Order contains a Special Event Item that has a unique shipping date

•Items in order are shipping from more than one shipping facility.

If your items are going to be shipped separately, you will receive separate shipping confirmations for each package that is sent.

Contact - Hoopsbasket.com - Checkout

Return Process

Our Return Process is simple and hassle-free. You can return your merchandise to our warehouse up to 30 days from your item's ship date.

If your order was shipped within the United States, you can initiate a return at any time by sending e-mail to us.

- Please mention in your e-mail the email address used to place the order as well as the order number containing the items you wish to return.

If you are returning a purchase outside of the United States, please review our International Return Policy.

Refund Policy

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

Important Information

•DVDs, videos or PC & video games which have been opened, pierced jewelry and items specially manufactured to your order can only be refunded or exchanged if these items are received damaged or wrong.

•Personalized items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong. We accept no responsibility once a shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.

•We are unable to return any products which by reason of their nature cannot be returned (for example, underwear/swimwear due to hygiene reasons) or are likely to deteriorate or expire rapidly.

Original shipping charges are not included in the refunded price. We do provide a return label for orders shipped within the United States. For use of this label, we'll deduct $9.99 for orders being returned in the U.S and $14.00 for orders being returned in Canada, from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge.

If items are returned after our 30 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.

WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.

How do I Cancel or Change my order?

Need to modify your order?

We're fans too and want you to have our products as soon as possible!

We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please Contact Us and we will do what we can to make it right.

Important Information:

While we will make every effort to update your order, the following items cannot be modified or canceled once your order is placed

Customized Items - These are items with any personalization, including player names/numbers or personal requests etc.

Because of the production timeframe and nature for these items, we are unable to make changes once the order is submitted.

Contact - Hoopsbasket.com - Checkout