Cup Holders

SHIPPING, CANCELLATION & DELIVERY POLICY

Order Processing & Transit Times

•Processing: Orders are typically processed and shipped the next business day (2:00 PM EST cutoff, Monday–Friday).

•Transit: We ship via fast ground delivery from our warehouse in Florida. Transit times vary from 1–5 business days based on your location. See the estimated shipping times from our warehouse.

•Tracking: Once shipped, a tracking link is automatically emailed to the customer. It is the customer's responsibility to monitor tracking and check spam folders if the notification is not received. Please allow 24 - 48 hours for carrier system updates.

Delivery & Signature Requirements

•Standard Delivery: By default, free shipping (on orders over $50 within the lower 48 states) does not require a signature. The carrier’s "Delivered" status and GPS timestamp serve as definitive proof of delivery.

•High-Value Orders: Hooked Coolers reserves the right to require direct signature confirmation on any high-value shipments (including, but not limited to, all hard-sided coolers) to ensure secure delivery.

•Shipping Protection: Optional shipping protection is available at checkout ($2.99 for accessories / $5.99 for coolers) to cover loss or damage during transit.

Strict Cancellation & Refused Delivery Policy

•Pre-Shipment: Customers may cancel an order before it physically leaves our warehouse without incurring any charges.

•In-Transit / Refused Delivery: Once an order has been handed over to the carrier, it cannot be canceled in transit. If a customer attempts to cancel an order in transit, refuses delivery, or provides an incorrect/undeliverable shipping address, it will be treated as a standard return.

•Return Fees: For any refused or intercepted deliveries, the actual cost of return shipping (ranging from $10 to $100 depending on package dimensions, weight, and distance to our Florida warehouse) will be deducted from the final refund. Refunds are only processed once the physical merchandise is safely received and inspected at our warehouse.

Damaged or Defective Items

•Any transit damage or defects must be reported via email within 72 hours of delivery. Please provide your order number and clear photographic evidence of both the damaged packaging and the product so a carrier claim can be filed.

Contact - Hooked Coolers - Checkout

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

The process for returning an item is straightforward. You have 30 days from the date of delivery to return an unused product in its original packaging.Customers can choose the most convenient return method. You can either take your product to a shipping carrier and cover the return shipping costs yourself, or we can deduct the shipping fee from your refund. In 99% of cases, we can secure the lowest shipping rate.To initiate a return, simply email us your order number, some background to initiate an RMA, and inform us if you want us to provide the prepaid return label for you to send the product back.Once we receive and inspect the returned cooler at our warehouse, we will issue a full refund for your initial order, minus the relevant return shipping cost.Please allow 3-5 business days for the refund to be processed after we receive the returned item. We reserve the right to approve or reject returns based on the product's condition. All returned products must be unused.If a returned item shows signs of use, wear, or is missing original packaging and materials, we reserve the right to refuse the return.

Contact - Hooked Coolers - Checkout