Crown Sugar Spoon

Arte Italica Shipping Information

Arte Italica offers Ground/Standard, Next Day and Second Day shipping options within the Continental U.S. Orders outside the Continental US, will be subject to delivery through air shipment instead of ground. Customers placing an order to ship outside the Continental US will be responsible for any duties or customs depending on the country the order is shipping into. Arte Italica is not responsible to pay any additional duties or customs. If you have questions please feel free to contact our customer service for quotes prior to placing your order. Orders are typically processed within 3 to 5 business days of receipt. Most orders arrive within 10 business days from placement of the order. Shipping time via ground/standard shipping method varies depending upon your location. Therefore, orders needed before 10 business days will need to be shipped via expedited options.

Arte Italica does not ship on Saturday or Sunday.

Arte Italica processes orders Monday through Friday from 9 a.m. to 5 p.m. EST. Orders placed with standard (ground) shipping will be processed and shipped within 3 to 5 business days. Expedited orders (overnight and 2-day) must be received by 12 p.m. EST Monday through Friday in order to ship same day.

Sales tax is automatically applied to your order and to freight charges in accordance with individual state regulations. At this time, we are unable to ship to international addresses, P.O. boxes, APO addresses or US territories. Please contact Arte Italica Customer Service at 212.213.4773 Monday – Friday 9:00 AM to 5:00 PM EST.

We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at 212.213.4773 Monday – Friday 9:00 AM to 5:00 PM EST to receive a return authorization shipping label.

Out of Stock:

When shopping you will notice that there are items that are out of stock. In most cases the items may be a new introduction or a very popular item. You can still order the item and call our Customer Service at 212.213.4773, Monday – Friday 9:00 AM to 5:00 PM EST, they can let you know when the item will be available to ship. Please use our Store Locator or our Preferred Online Retailers, there is a chance that a store near you has the item that you are looking for.

Payment:

Arte Italica accepts Pay Pal, Visa, MasterCard, American Express and Discover. Arteitalica.com is a secure site. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us.

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To begin a return, please visit our return portal the button below

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you purchased ReDo Returns Protection at checkout, your return shipping will be covered for an returns or exchanges. If you did not purchase the ReDo, you can still return your items as long as they are within the 30 day window, you will just be responsible for shipping the item/s to us. If your item arrived damaged please reach out to us to assist in processing your return/exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, click the button above. If you have question or concerns please contact us at retail@crownlinendesigns.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at retail@crownlinendesigns.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://arteitalica.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

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