Crossing Packable Duffel 60L

LOCAL DELIVERY (SINGAPORE)

We deliver our products locally via Skynet. Please ensure that the receiver’s name, address, postal code and mobile number are accurate on your order. You will receive an SMS notification from our delivery provider, Skynet, when your order is on it’s way to your local shipping address.

We also offer free pick-up from our stores within Singapore. For a list of our store locations & operating hours, please se e here

DELIVERY MODE

ORDER AMOUNT

DELIVERY TIME*

DELIVERY CHARGE

Courier

Orders < S$60

Up To 5 Working Days

$5

Courier

Orders ≥ S$60

Up To 5 Working Days

FREE!

Pick up from store

N.A.

Up To 7 Working Days

FREE!

* Subject to placing your order before 9am on working days. All orders after Friday 9am will be processed the following Monday. Longer processing time may be required during promotions, holidays, and festive season.

LOCAL DELIVERY (MALAYSIA)

We deliver our products locally via Ninja Van. Please ensure that the receiver’s name, address, postal code and mobile number are accurate on your order. Ninja Van will provide a tracking number via SMS. You can trace your parcel’s delivery status via https://www.ninjavan.co/en-sg/international/tracking

DELIVERY MODE

ORDER AMOUNT

DELIVERY TIME*

DELIVERY CHARGE

Courier To West Malaysia

Courier To East Malaysia (Labuan, Sabah, Sarawak)

Orders < RM200

Orders < RM500

5 – 7 Working Days

RM15

RM30

Courier To West Malaysia

Courier To East Malaysia (Labuan, Sabah, Sarawak)

Orders ≥ RM200

Orders ≥ RM500

5 – 7 Working Days

FREE!

* Subject to placing your order before 9am on working days. All orders after Friday 9am will be processed the following Monday. Longer processing time may be required during promotions, holidays, and festive season.

WORKING HOURS

Mon - Fri : 9am - 6pm.Closed : Sat / Sun & Public Holidays (Singapore & Malaysia)

OVERSEAS DELIVERY

We currently deliver to Singapore, any part of South East Asia, Australia & more. Shipping charges applies. The Wallet Shop is not responsible for any tax charges that may incur from the country the products are being delivered to. Any custom duties or tax charges are the responsibility of the customer. Failure to pay the custom duties or tax charges will result to a forfeit of the order and we will not be refunding the order at all.

Customers may select from either DHL Express or Skynet (For selected South East Asia Regions). Shipping fees will be calculated automatically based on the courier service selected.

TERMS OF USE

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be liable for.

Also, if you entrust others to receive the package on your behalf, The Wallet Shop will not bear the responsibility in the case of loss or damage arising from this entrustment. However, we will do what we can on our end to verify this entrustment before handing the package over. The Wallet Shop reserves the rights to fulfill/unfulfill/cancel any order(s) if the item(s) does not pass the Quality Checks done by our warehouse.

Kindly ensure that the delivery address and the receiver’s name are correct. Returns due to incorrect addresses will be charged for a new shipping fee.

Delivery to restricted addresses and locations will be treated as void shipments. If in cases where a delivery address falls within a restricted address, we will not be responsible for re-delivery requests. Please make sure that your delivery address that is stated in your order does not fall into this category of addresses and locations. Common restricted addresses include, military/naval/airforce camps/bases, airports, prisons, high security buildings, restricted government offices, embassies, off shore islands, etc.

Contact - The Wallet Shop - Checkout

Order Cancellation Terms and Conditions

1. Eligibility for Cancellation

•Cancellations are only accepted for orders that have not yet been processed or shipped.

2. How to Cancel an Order

•To cancel an order, customers must contact our customer service team at wallet@thewalletshop.com with their order number and cancellation request.

3. Refund Process

•If the order is successfully canceled, any payments made will be refunded to the original payment method within 14 business days.

•In the event that the order has already been processed or shipped, customers will need to follow our return policy.

4. Non-Cancellable Items

•Certain items may not be eligible for cancellation or return, including any items that does not contain the original tags and packaging as well as items that are already on markdowns/discounts.

5. Changes to Orders

•All online orders are final and will not be applicable for any changes. Changes are subject to approval and may not be guaranteed. We would usually recommend a return or an exchange of the item, if need be.

6. Unforeseen Circumstances

•We reserve the right to cancel any order at our discretion, including but not limited to instances of pricing errors, stock availability, or fraudulent activity. Customers will be notified promptly if this occurs.

For Returns, please head click here for any return requests

Contact - The Wallet Shop - Checkout