Creatine Gummies

Shipping Costs

•Free shipping for orders above £20 (UK)

•Royal Mail 1st class shipping £4.49 (UK)

•Royal Mail 2nd class shipping £3.49 (UK)

Standard Shipping

£14.25 (USA)

•Royal Mail International Standard

£17.99 (Rest of the world)

Shipping Range

Delivery Area : We currently ship globally

Order Processing Time

Processing Time : Orders are processed within 1-2 business days, Monday to Friday.

Cut-off Time : Orders placed before 22:00 (GMT) London time will be processed the same day; those placed after will be processed the next business day.

No Shipping Days : Orders are not processed on weekends or public holidays.

Delivery Time

UK

Royal Mail 1st class shipping 1-2 days

Royal Mail 2nd class shipping 2-3 days

USA

•Standard Shipping 3-7 days

Rest of the world

•Royal Mail International Standard Shipping

7–14 days

Shipping Process

Courier Services : We use reliable carriers such as Royal Mail.

Tracking Information : After your order is shipped, you will receive an email with tracking details.

Customs, duties, and taxes

Vitammies.co.uk is not responsible for any customs duties, import taxes, or fees applied to your order. Any fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and customs charges).

International deliveries may be subject to customs inspection and clearance delays.

Lost or Damaged Items

Damaged Orders : If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders : If your order is lost, please reach out to us immediately for assistance.

•Late deliveries: If your order has not reach you within provided timeframe contact our customer service for resolution.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns policy .

Contact

Email: info@vitammies.com

Postal address:124 City Road, London, EC1V 2NX, United Kingdom

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)

Response Time: We aim to reply within 1 to 2 business days.

Email or Phone - Vitammies - Checkout

Policy Overview

Return Period: 30 days from delivery date

Refund Processing Time: 7 business days from receipt

Return Shipping Costs : Covered by the customer unless the product is defective or incorrect.

•No restocking fee

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

If you change your mind, you can return eligible items within 30 days of delivery, provided they are:

unused

unopened

in the original packaging

in a resalable condition

accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email us at info@vitammies.co.uk with:

•your order number

•the item(s) you want to return

•the reason for return (Love It Guarantee, Standard Return, or Cancellation)

We’ll reply with return instructions.

All returns must be approved by our Customer Service team before items are sent back.

Please make sure your order number and contact details are clearly shown on your return parcel. If this information is missing or unclear, we may be unable to process your refund, or it may be delayed.

Return Address

KREATIV001Unit 124 Anglesey Business Park, Littleworth Road, Hednesford, Staffordshire WS12 1NR, United Kingdom

Refund Policy

Processing Time : Approved refunds will be processed to your original payment method within 7 business days. Your bank or credit card provider may require additional time to post the refund.

Confirmation : You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@vitammies.com .

Exchange Policy

We only replace items if they are faulty, damaged, or incorrectly supplied. If you need a replacement, email info@vitammies.co.uk with your order number and photos (where applicable) within 30 days, and we’ll help right away.

Multi-buys, Bundles, BOGOF Offers & Free Gifts

If you are returning an item purchased as part of a multi-buy offer, bundle, or buy one get one free (BOGOF) promotion, your refund will be calculated proportionately, based on the product’s price in relation to the total offer.

Please make sure that you return all component parts and any promotional items or free gifts. If these are not returned, we may reduce your refund accordingly.

This policy does not affect your right to return faulty items, as long as you can provide proof of purchase.

Exceptions and Special Cases

Defective or Damaged Items : If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

Incorrect Product : If you receive an incorrect item, please contact us via info@vitammies.com .

Lost Packages : If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Contact

Email: info@vitammies.com

Postal address:124 City Road, London, EC1V 2NX, United Kingdom

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)

Response Time: We aim to reply within 1 to 2 business days.

Email or Phone - Vitammies - Checkout