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Australia & New Zealand

Shipping information for Makedo B2B orders delivering to Australia and New Zealand.

Australia (AUD)

Order Value (AUD)

Shipping Cost (AUD)

$0 – $549

$30

$550 – $849

$20

$850+

FREE

New Zealand (NZD)

Order Value

Shipping Cost (NZD)

$0 – $629.99

$35

$630 – $999.99

$25

$1000+

FREE

When will my order arrive?

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse. During peak periods, dispatch and courier delays may apply.

Delivery to Australia:Standard shipping orders are dispatched from our warehouse in Sydney within 2 business days and generally arrive 3-6 business days from dispatch. We generally use TNT to dispatch your orders but we may use Australia Post if your order is a smaller parcel.

Delivery to New Zealand:Orders shipping to New Zealand are dispatched from our warehouse in Sydney within 2 business days and generally arrive 5-14 business days from dispatch. We ship to New Zealand primarily via Aramex NZ. Scanning may be delayed for 5-7 days on your tracking until the last mile of its journey, and we include this delay in our delivery estimate.

Can I use my own courier to collect my order from your Sydney warehouse?

Depending on the courier you’re using, we should be able to facilitate this. Please reach out to us before you place your order so we can co-ordinate pickup.

What happens if my order is Returned to Sender?

If your Makedo order is not able to be delivered, it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a credit for the cost of products.

What if my order needs to be delivered via a pallet service?

Larger deliveries may be more efficient being delivered via a pallet service rather than via a group of individually packed cartons. If this is the case for your order, we’ll reach out to you to confirm your delivery location has pallet capacity before delivery.

What if my order is delayed in transit?

Please reach out to our team at sales@make.do so we can assist.

Canada

Shipping information for Makedo B2B orders delivering to locations in Canada.

Order Value (CAD)

Shipping Cost

$0 – $549

$35

$550 – $849

$25

$850+

FREE

When will my order arrive?

Delivery to Canada:Orders are dispatched from our warehouse in Ontario within 1-2 business days and generally arrive between 3-14 business days from dispatch.

Orders to Canada are shipped via Purolator, Fedex, Canada Post or Uniuni, depending on the weight of your order, and your order’s destination.

During peak periods dispatch and courier delays may occur.

What happens if my order is Returned to Sender?

If your Makedo order is not able to be delivered, it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a credit for the cost of products.

What if my order needs to be delivered via a pallet service?

Larger deliveries may be more efficient being delivered via a pallet service rather than via a group of individually packed cartons. If this is the case for your order, we’ll reach out to you to confirm your delivery location has pallet capacity before delivery.

What if my order is delayed in transit?

Please reach out to our team at sales@make.do so we can assist.

European Union

Shipping information for Makedo B2B orders delivering to locations in the EU.

Order Value (EUR)

Shipping Cost

€0 – €499

€30

€500 – €749

€20

€750+

FREE

When will my order arrive?

Orders shipping within the EU are shipped from our warehouse in Venlo in the Netherlands. Shipping estimates (after dispatch) to EU destinations are below. Shipping times are calculated from date of dispatch.

We will send you a shipping confirmation email with a tracking number when your order has shipped from our warehouse.

Austria

6-8 Business Days

Belgium

2-3 Business Days

Bulgaria

10-12 Business Days

Croatia

9-11 Business Days

Czech Repulic

5-7 Business Days

Denmark

7-9 Business Days

Estonia

5-11 Business Days

Finland

7-11 Business Days

France

4-7 Business Days

Germany

2-4 Business Days

Greece

4-5 Business Days

Hungary

6-8 Business Days

Ireland

11-13 Business Days

Italy

4-6 Business Days

Latvia

3-4 Business Days

Luxembourg

3-7 Business Days

The Netherlands

4-6 Business Days

Poland

6-8 Business Days

Portugal

7-10 Business Days

Romania

3-6 Business Days

Slovakia

2-3 Business Days

Slovenia

2-4 Business Days

Spain

5-7 Business Days

Sweden

7-10 Business Days

During peak periods, dispatch and courier delays may apply.

Which courier will my order be shipped with?

We generally use DPD for deliveries within the EU. Smaller orders may be delivered via the best courier service for your region and according to the weight of your parcel - please keep an eye on your tracking link after dispatch for more information.

What happens if my order is Returned to Sender?

If your Makedo order is not able to be delivered, it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a credit for the cost of products.

What if my order needs to be delivered via a pallet service?

Larger deliveries may be more efficient being delivered via a pallet service rather than via a group of individually packed cartons. If this is the case for your order, we’ll reach out to you to confirm your delivery location has pallet capacity before delivery.

What if my order is delayed in transit?

Please reach out to our team at sales@make.do so we can assist.

European Countries Outside the EU

Shipping information for Makedo B2B orders delivering to the non-EU European Countries.

Order Value (EUR)

Shipping Cost

€0 – €499

€30

€500 – €749

€20

€750+

FREE

When will my order arrive?

Destination

Shipping Time

Iceland

6-9 Business Days

Norway

7-10 Business Days

Switzerland

5-8 Business Days

Orders to European countries outside of the EU ship from our warehouse facility in Wrexham, UK and are dispatched within 1-2 business days.

We’ll email tracking information to your account’s email address once your order has been dispatched.

During peak periods, dispatch and courier delays may apply.

Which courier will my order be shipped with?

Orders will be dispatched via the best courier service for your region and according to the weight of your parcel - please keep an eye on your tracking link after dispatch for more information.

What happens if my order is Returned to Sender?

If your Makedo order is not able to be delivered, it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a credit for the cost of products.

What if my order needs to be delivered via a pallet service?

Larger deliveries may be more efficient being delivered via a pallet service rather than via a group of individually packed cartons. If this is the case for your order, we’ll reach out to you to confirm your delivery location has pallet capacity before delivery.

What if my order is delayed in transit?

Please reach out to our team at sales@make.do so we can assist.

United Kingdom

Shipping information for Makedo B2B orders delivering to the UK.

Order Value (GBP)

Shipping Cost

£0 – £349

£20

£350 – £549

£15

£550+

FREE

When will my order arrive?

Orders to UK destinations ship from our warehouse facility in Wrexham via DPD (Dynamic Parcel Distribution) for parcels over 2kg and Royal Mail for parcels under 2 kg. These orders are dispatched within 2 business days and generally arrive between 1-3 days from dispatch.

During peak periods dispatch and courier delays may occur.

Can I use my own courier to collect my order from your Wrexham, UK warehouse?

Depending on the courier you’re using, we should be able to facilitate this. Please reach out to us before you place your order so we can co-ordinate pickup.

What happens if my order is Returned to Sender?

If your Makedo order is not able to be delivered, it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a credit for the cost of products.

What if my order needs to be delivered via a pallet service?

Larger deliveries may be more efficient being delivered via a pallet service rather than via a group of individually packed cartons. If this is the case for your order, we’ll reach out to you to confirm your delivery location has pallet capacity before delivery.

What if my order is delayed in transit?

Please reach out to our team at sales@make.do so we can assist.

USA

Shipping information for Makedo B2B orders delivering to the USA.

Order Value

Shipping Cost (USD)

$0 – $499

$30

$500 – $749

$20

$750+

FREE

When will my order arrive?

Orders shipping to the US are shipped locally from Utah or Kentucky depending on stock availability and order location.

During peak periods dispatch delays may occur.

Which courier will you use to deliver my order?

We use Amazon shipments, UPS and USPS to ship orders within the US.

Can I use my own courier to collect my order from your US warehouse?

Depending on the courier you wish to use, we should be able to facilitate this. Please reach out to us before you place your order so we can co-ordinate pickup.

What happens if my order is Returned to Sender?

If your Makedo order is not able to be delivered, it may be returned to our dispatch warehouse. When your returned order is received back at the warehouse it was shipped from, we will notify you via email to offer a re-shipment for an additional freight fee or a credit for the cost of products.

What if my order needs to be delivered via a pallet service?

Larger deliveries may be more efficient being delivered via a pallet service rather than via a group of individually packed cartons. If this is the case for your order, we’ll reach out to you to confirm your delivery location has pallet capacity before delivery.

What if my order is delayed in transit?

Please reach out to our team at sales@make.do so we can assist.

Contact - Makedo B2B Portal - Checkout

Source: Section 8 from Makedo Terms of Service

8.1 CHANGE OF MIND RETURNS

We aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:

(a) You must submit a returns request via the contact details accessible provided on the Website, or by following the onsite instructions and inputting the relevant Order details. After you submit a returns request, we will review it to determine whether your Order qualifies for a return. If it does, you must ship the Product being returned ( Return Product ) at your cost, to the return address notified to you ( Return Address ) within 30 days of the date that the Product was delivered to you ( Delivery Date ). In some cases, we may provide a pre-paid return shipping label for your Return Product. The cost of the pre-paid return label will be deducted from any refund issued to you.

(b) All Return Products must be returned:

(i) in original, unopened and undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products, as determined in our sole discretion; and

(ii) together with any proof of purchase, the original packaging for the Product and any other information reasonably required by us.

(c) We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.

(d) If we determine, in our discretion, that you have met the requirements under this clause 8.1, we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).

(e) If we determine that you have not met the requirements under this clause 8.1, we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).

(f) Please allow up to 15 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.

(g) We do not offer refunds or exchanges for any sale items unless the Product is faulty.

8.2 FAULTY PRODUCTS

(a) The following process applies to any Product you believe to be defective.

(i) If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the fault (including images).

(ii) If we determine that your Product may be faulty, we may request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iii) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(iv) If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v) If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(vi) Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

8.3 OTHER RETURNS

(a) We will provide a full refund of the price paid for a Product if we determine that:

(i) a Product you have ordered was not received by you solely due to failure by us;

(ii) a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii) a Product is faulty, in accordance with clause 8.2.

8.4 FULFILMENT ERRORS

Upon receipt of your delivery we require you to check and ensure that it contains the correct items. You have up to 30 days from the date of deliveryto contact Makedo with issues relating to order fulfilment. Requests for resolution of fulfilment errors after this period of 30 days has expired may be rejected at our discretion.

Contact - Makedo B2B Portal - Checkout