Create A Castle BuildMaster™ Indoor Activity Starter Kit Bundle

For the United States

Free Economy Shipping on Select Items

Orders are processed and shipped within 3-8 business days.

Shipping Type

Order Minimum

Shipping Cost

Economy Shipping (3-8 business days)

No minimums

FREE ON SELECT ITEMS

International Shipping:

Shipping rates for partner brand items and international orders may vary and will be calculated at checkout.

Canada, UK, Australia & Europe: 5-21 business days

Rest of world: 5-25 business days

Handling time: 1-5 business daysShipping cost: calculated at checkout

Note: Customs taxes according to the nature of each country shall be borne by the customer and he/she must be aware of its details according to his/her country.

Cancellation Policy

Here, at Big Frenchies, if you wish to cancel your purchase order after confirmation: - If the order is not shipped, then you can make a cancellation request and we will approve it. - If the order is already confirmed and the process of packing and shipping started on it, then no cancellation will be allowed. For cancellation, you can contact us at our email support@bigfrenchies.com. Upon cancellation, the refund applies to our product only at our sole discretion. If you have any other questions, please contact us at: Address: BIG FRENCHIES, LLC,8625 Kingsland Park Drive,Richmond, Virginia 23237, United States Phone: +1 (646) 694-0609 Email: support@bigfrenchies.com Business hours: 09:00 to 17:00 (Mon-Fri)

Contact - BIG FRENCHIES - Checkout

7-Day Return Window (US Orders Only)

We offer a 7-day return window for most products from the date of delivery. Customers are responsible for return shipping costs unless the return is due to a defective product.

Please note: Returns are only available for orders shipped to US addresses. International orders are final sale and cannot be returned or exchanged.

Excluded Products (Non-Returnable)

For health, safety, and hygiene reasons, the following product categories are FINAL SALE and cannot be returned or exchanged once opened or used:

Custom & Handmade Products: All custom-made and handmade items are FINAL SALE and cannot be returned or exchanged. As these products are crafted specifically to order, they are non-refundable under any circumstances.

Personal Care & Hygiene Products:

•Baby shampoos, body washes, and bath products

•Baby balms, creams, and ointments (including diaper rash cream, moisture creams, eczema creams)

•Sunscreen products

•Lotions, moisturizers, and oils

•Hair care products (conditioners, styling products, hair rinse products)

•Cleansing waters and micellar waters

•Liquid soaps

Food & Consumables:

•Organic baby food and toddler meals

•Any opened or partially consumed food items

Jewelry:

•All Jewelry are not returnable

Watches:

•All Watches are not returnable

Additional Exclusions:

•Products showing signs of wear or use

•Items not in original packaging

•Products missing tags or labels

How to Initiate a Return

If your item qualifies for a return:

•Contact our customer support team at support@bigfrenchies.com within 30 days of delivery

•Provide your order number and reason for return

•Our team will provide return instructions and a return authorization if approved

Restocking Fee A restocking fee may apply to certain eligible returns at our discretion. If applicable, the fee will be communicated upon return authorization and deducted from your refund total.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days to your original payment method.

Questions?

Contact us at support@bigfrenchies.com or call +1 (646) 694-0609

Contact - BIG FRENCHIES - Checkout