Cozy-Rib Pullover (7 Designs)

Our Express Shipping Times are:

United States: 4 - 7 days

Canada: 6 - 10 days

Our Standard Shipping Times are:

United States and Canada: 10 - 20 days

Europe: 9 - 18 days

Latin America: 10 - 25 days

Other countries: 14 - 30 days

Busy Season: 20-40 Days

Some exceptions should be expected. As some countries have particular Customs procedures,

Our products will reach you, even if you’re in a distant area! (though keep in mind that it’ll take a bit more time)

•The delivery dates provided are calculated using an estimation based on the shipment date, and taking the transit time into account.

•Having an incorrect shipping address, inclement weather, Customs procedures, and diverse circumstances that escape our control, may affect the delivery time.

•Keep in mind that import duties, along with any other fees and applicable taxes are not taken into account in the item’s price, or the shipment charges and are responsibility of the buyer.

CONFIRMATION OF THE ORDER

Once the processing of the payment has been completed, the email listed at the checkout will receive a confirmation of the order. As soon as this email has been received, the processing of the order will start.

EXPECTED PROCESSING TIMES

The time to process the order can be of around 1 – 4 business days, as this includes reviewing, packaging, and dispatching of the order to the postal office. Once these procedures have been completed, you will be provided with the tracking number at your email address.

•If your order is placed after 12:00 pm CST on a Friday or during the weekend, its shipment will be processed on the following week.

PAYMENT OF THE ORDER

All payments are done in USD and at the moment of the purchase. If you pay in your local currency, your bank will manage the conversion from USD to your coin for you.

SEPARATE SHIPMENTS

In order to arrive faster, if you make multiple purchases, the items may be sent separately depending on the location of the warehouses, or the availability of the products. This is done in order for the articles to arrive as quickly as possible and, if it were to happen for your order, you will receive more than one tracking number.

CANCELLATION OR CHANGE REQUESTS FOR ORDERS

Orders may be cancelled or have quantity, color, sizes or shipping address information updated before 9:00 PM EST. You may contact us 24/7 at support@serremo.com.

Keep in mind that these updates or cancellations can only be done before 9:00 PM EST, as we process our orders rapidly and once they are processed, we cannot make changes to them.

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We have a 30-days return policy, and in order to be eligible, the article purchased must be in the conditions it was received.

To process a refund – considering it is applicable – send an email to support@serremo.com detailing full name, order number, description of the item, along with a motive for the return.

Upon reception and inspection of the order, you will receive a notification email in which you will be informed of the receipt of your returned purchase.

We do not grant refunds for shipping or processing times that are longer than what was originally expected. Our products are all guaranteed for delivery. However, if circumstances that are out of our possible control cause the order to not be completed, we will ship a replacement to the shipping address that was provided in the original order.

We do not grant refunds if the customer made the order incorrectly (wrong size, quantity, color, etc.) as we ship the exact product(s) selected in the purchase. We will do our best to process changes to your order if you email us immediately to notify us of the updates that need to be made. However, keep in mind that if the order was processed or shipped by the time of the communication, we cannot change it and refunds will not be granted.

The only condition under which we replace or refund articles is if they arrive defective or damaged. Delayed or inexistent refunds (if applicable)

Please check your bank account if you think you are missing a refund.

If it is still not visible, contact your credit card company to confirm the time it takes for the refund to be available for you.

Afterwards, you can contact your bank to confirm the processing times for this refund to be posted.

After following all these steps, if you still haven’t received a refund, you can contact us for more information at support@serremo.com.

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