Cozy - Modular Sectional - Beige

Effective Date: June 8, 2026

Shipping Areas

Home Elegance USA ships primarily within the contiguous United States. We also offer shipping to the Dominican Republic. Shipping quotes to Canada and Mexico can be provided upon request. We do not ship to Alaska, Hawaii, American Samoa, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, P.O. boxes, or military APO/FPO addresses unless specifically arranged.

Shipping Methods

Select furniture items are delivered via our white-glove delivery service, which includes inside delivery to your room of choice, basic setup, and removal of packaging materials. White-glove delivery may be subject to additional fees for extra flights of stairs or inaccessible delivery locations.

Most furniture items are eligible for free nationwide shipping within the contiguous United States and the Dominican Republic. Smaller items may ship via standard carriers such as UPS or FedEx, with tracking provided. Estimated delivery times vary depending on the shipping method, product size, and destination.

Delivery Estimates

Orders are typically processed within 3–8 business days. Transit times generally range from 7–14 business days after shipment, depending on product size, weight, and destination. Delivery dates are estimates only and are subject to manufacturer availability, freight carrier schedules, weather conditions, and other factors beyond our control.

Scheduling Delivery

After your order ships, we will contact you to schedule a delivery window. Delivery windows are estimated and cannot be guaranteed. Missed deliveries may incur additional re-delivery fees.

Customer Responsibilities

•Ensure that doorways, hallways, stairwells, and rooms can accommodate the delivered furniture.

•Clear the delivery area of obstacles. Delivery personnel cannot move existing furniture for liability reasons.

•Provide accurate shipping information. Additional charges for incorrect addresses, missed appointments, or rescheduled deliveries are the responsibility of the customer.

•White Glove Delivery does not include installation of electronics, hanging pictures or mirrors, disassembly of old furniture, or haul-away services.

Inspecting Your Delivery

All items must be inspected at the time of delivery:

•Note any visible damage on the delivery receipt.

•Minor packaging damage should be recorded, but the product may be accepted if undamaged.

•Report any concealed damage or missing parts within 3 days of delivery to sales@homeeleganceusa.com or call 732-777-1100.

Failure to report concealed damage within 3 days may limit remedies available from the carrier or manufacturer.

White-Glove Delivery Specifics

•Two-person delivery team will carry furniture up to two flights of stairs. Additional flights may incur fees.

•Delivery personnel will make reasonable efforts to inspect the visible condition of all items.

•Ensure inspection is complete before the delivery team leaves. Any missing pieces or damages must be recorded on the delivery form.

•Delivery cancellations must be made at least 24 hours in advance.

Delays & Exceptions

Delays may occur due to manufacturer backorders, freight carrier schedules, weather, or other circumstances beyond our control. Home Elegance USA is not liable for delivery delays caused by third parties or force majeure events.

Refused Deliveries

Refusal of delivery for reasons other than shipping damage or shipping error may result in return freight charges, restocking fees, and other applicable charges.

Contact Information

Home Elegance Furniture LLC d/b/a Home Elegance USA850 Ridgewood AvenueNorth Brunswick, NJ 08902Phone: 732-777-1100Email: sales@homeeleganceusa.com

Contact - Home Elegance USA - Checkout

Thank you for shopping with Home Elegance USA. We strive to ensure every customer has a positive experience. Please review our policy regarding returns, exchanges, and refunds.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify, items must:• Be new, unused, and unassembled• Remain in original packaging with all tags, manuals, and accessories• Include proof of purchase (order confirmation, receipt, or invoice)

Important: All returns require prior authorization. Merchandise returned without approval may be refused. To initiate a return, contact us at sales@homeeleganceusa.com .

Return Shipping

Customers are responsible for return shipping unless the item:• Arrived damaged or defective• Was incorrect due to our error

Once your return is approved, we will provide detailed instructions and the correct return address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, notify us within 48 hours by:• Calling 732-777-1100• Emailing sales@homeeleganceusa.com

Include: order number, photos of the item, photos of packaging, and a description of the issue. We will work quickly to resolve the problem.

Non-Returnable Items

The following are not eligible for return:• Custom-made, made-to-order, or special-order products• Clearance and final sale items• Gift cards• Products that have been assembled, installed, modified, or used• Mattresses, bedding, and personal-use items where prohibited by law

If you are unsure about a specific item, contact us before placing your order.

Order Cancellations

Orders may be canceled for a full refund before processing begins.

Once shipping has started, cancellation may incur:• Manufacturer cancellation fees• Restocking fees up to 20%• Original shipping charges

Custom or special-order items cannot be canceled once production or fulfillment has begun.

Exchanges

We do not offer direct exchanges.

To receive a different size, color, or configuration:

•Place a new order for the desired item

•Request a return for your original item (if eligible)

Once your return is approved, your refund will be processed per the Refunds section below.

Refunds

After receiving and inspecting your return, we will notify you regarding approval.

If approved:• Refunds are issued to the original payment method• Processing occurs within 10 business days• Additional time may be required for your bank or credit card company to post the refund

If more than 15 business days have passed since approval, please contact sales@homeeleganceusa.com .

Contact Us

For questions regarding returns, refunds, cancellations, or damaged merchandise, contact:

Home Elegance USAPhone: 732-777-1100Email: sales@homeeleganceusa.com

Contact - Home Elegance USA - Checkout