Coy Medium Table Lamp

Shipping Times

We generally fulfill orders directly from the manufacturer and as such shipping times can vary significantly between brands and even between products within a brand. We will always confirm shipping times within 1 working day of receiving your order. If you are not happy to wait for the goods you may cancel your order with no charge and will be refunded immediately.

Shipping Charges

Delivery charges depend on your location and on the contents of your shopping basket. Free shipping is available if you pass certain value thresholds, but these thresholds can change depending on courier rates and other factors.

The exact delivery charge will always be shown clearly on the checkout page before you confirm your order. You can also view the shipping cost in your basket—just use the drop-down menu in the ‘Order Summary’ section to select your country, and your total will update automatically.

Please note that shipping charges displayed during checkout, whether for domestic or international orders, are estimates. If the actual cost of shipping exceeds the amount shown, we may contact you to request an additional payment. Your order will only be processed once this extra charge is accepted and paid. If you prefer not to accept the additional charge, you’ll have the option to cancel the order for a full refund. We will only ever request the exact amount required to cover the cost of shipping. This applies to both general and trade customers.

If you don’t see your country listed at checkout, please get in touch with our customer support team, and we’ll help arrange an alternative shipping option.

For Trade Customers:Trade-level customers benefit from significant discounts and are not eligible for free shipping. Shipping charges will be quoted via email after the order is placed, and you’ll have the option to cancel the order if the charges are not acceptable. Our policy is to pass on shipping costs at the same rate we incur.

For Customers Outside the UK and Ireland:Unfortunately, free shipping is not available for international orders. After your order is placed, we will provide a shipping quote via email, and you’ll have the option to cancel if the charge is not agreeable. Again, we pass on shipping charges at cost.

Scottish Highlands and Offshore Islands:These regions incur additional shipping fees due to higher costs from our delivery partners. You will receive a shipping quote via email after placing your order, with the option to cancel if the cost is not acceptable.

*Free delivery is available to general public customers only.

Last Updated: 09/01/2026

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Damaged Goods Policy

Damaged Goods on Arrival? We're Here to Help!

If your order arrives damaged, please contact us within 48 hours of receiving it. To help us investigate, kindly email photographs of the damage and the packaging to support @lightingdesignonline.com . This information is essential for us to address the issue effectively.

We’ll gladly arrange the collection of any damaged or faulty items. Once we've received and inspected the goods, we will send out a replacement product at no additional cost.

Please note that replacement products are shipped via our standard delivery service. If you require express delivery, we kindly ask that you cover the difference in cost.

We're here to ensure everything goes smoothly!

Our Unwanted Returns Policy

We want you to feel confident when shopping with us, and our straightforward returns policy helps ensure peace of mind.

For Public Customers:

You can return unwanted products as long as you notify us within 14 days of receiving your order. We'll provide you with a returns order number, which must be clearly displayed on the package when you send the items back. Returns without this number cannot be accepted.

Please ensure the products are shipped back to us at your expense, arriving within 30 days of receiving your order. To qualify for a refund, all items must be returned in their original condition: unused, in perfect shape, and with the original packaging. Once we receive and inspect the goods, we’ll be happy to issue a refund or exchange, minus the original delivery costs. Refunds are processed within 14 days of receiving the returned items.

Important: Custom, made-to-order, or special-order products cannot be returned.

For Trade Customers:

As a trade customer, returns are governed by our B2B terms. Returns may incur a handling charge of at least 25%, depending on the manufacturer. You must inform us within 3 days of receiving the goods to initiate the returns process.

Last Updated: 09/01/2026

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