'Covert' 1/8 Double Step Aider

This Shipping Policy is for HANG FREE LLC and was last updated on 04/13/2026.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard USPS (3-5 Business Days) $0.00-$49.99 Total Order Value: $6.00

Standard UPS (3-5 Business Days) $0.00-$49.99 Total Order Value: $8.00

Standard USPS (3-5 Business Days) $50.00-$99.99 Total Order Value: $8.50

Standard UPS (3-5 Business Days) $50.00-$99.99 Total Order Value: $10.50

Standard (3-5 Business Days) $100.00+ Total Order Value: Free

Express (2 Business Days): $29.99

Express (1 Business Days): $49.99

Local Pickup: Free

2. PROCESSING TIME

Processing time is listed on the top and bottom of the website. Lead times range from same day to up to 15 days. Please review the lead times on the top and bottom of the website before placing your order. Orders will be processed on regular business days during regular business hours. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order has been processed and label created, the order cannot be canceled. All cancelations or order edits need to be done prior to the shipping label being created. If there are questions about canceling an order, please contact us.

4. RETURNS

Returns will be accepted within 30 day(s) from the date you receive your order. Items must be returned unused and in original condition. Some items, such as cut lengths or custom sewn eye cut lengths, may be ineligible for returns. For more information, visit https://hangfree.co/policies/refund-policy.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

6. DAMAGED OR LOST ORDERS

Damaged Orders: HANG FREE LLC is not liable for damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

Lost Orders: HANG FREE LLC is not liable for any lost or stolen package UNLESS shipping protection was purchased with the order. If shipping protection was not purchased and your package was lost or stolen after we hand it to the shipping carrier, we will not replace or be held responsible for the missing items.

7. SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. boxes. If you choose to ship to a P.O Box, you do so at your own risk.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

8. CONTACT

For questions about this shipping policy, contact:

Email: hangfreellc@hangfree.co

Contact - Hang Free® - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If items are returned and found to be used or not in the original packaging, there will be a restocking fee equal to 50% of the item(s) total value . Please keep in mind we build and handle these items every day and know when these items are used. Even lightly used items will still carry a 50% restocking fee. We wouldn't send you a used item just like we won't send any customer a used item. The reason for this policy is, we sell climbing equipment. If we were to take even a lightly used item for return, there may be issues with the item that we cannot see upon inspection. To start a return, you can contact us at hangfreellc@hangfree.co . Please note that returns will need to be sent to the following address: [2372 North Forsyth Rd. Orlando Fl, 32807] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hangfreellc@hangfree.co .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items like cut lengths), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

We also cannot accept return items from our Clearance/Closeout Collection (if applicable).

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hangfreellc@hangfree.co.

Contact - Hang Free® - Checkout