Cottonfy Solid Wood Folding Sofa Bed with Sleeper Chaise

This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.

A. SHIPPING LOCATIONS

At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.

B. SHIPPING COSTS

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

•Scottish Highlands

•Scottish Offshore Islands

•N.Ireland

•Channel Islands

•Isle Of Wight

•Isle Of Man

•Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-32), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41), etc.

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

C. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London) . Order handling time is 1 - 2 business days (Monday to Friday).

Gift DeliveryFree gifts will be shipped separately 7 days after the delivery of the main product, once the product has been confirmed to be received in good condition.

D. SHIPPING PARTNERSHIPS

We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at enquires @livingandhome.co.uk.

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.

G. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Please Note:

•Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.

•Shipping fees are non-refundable on any return.

H. Additional Policies for Cottonfy Products

Delivery Delays Before DispatchIf a delivery delay occurs due to warehouse or logistics reasons before the order has been dispatched, we are happy to offer a cancellation and full refund. We truly appreciate your understanding.

Address Adjustments & Postcode RestrictionsIn some cases, delivery addresses may fall within new, adjusted, or restricted postcode areas, which may require address confirmation or modification.Should this occur, we kindly ask customers to cooperate with our team to help ensure a smooth delivery.Please note that delays or cancellations resulting from a lack of cooperation may be beyond our control.

DX Logistics – Delivery CommunicationFor deliveries handled by DX Logistics, the courier may contact the recipient by phone to confirm delivery arrangements.To avoid missed deliveries, we kindly ask customers to keep their phone available and respond to delivery calls when possible.Unanswered calls may result in delivery delays, rescheduling fees, or unsuccessful delivery.

For more detailed policies related to Cottonfy sofas, please click the link below to view:👉 Cottonfy Sofa Shipping Police

Contact InformationEmail: enquiries@livingandhome.co.uk Address: Kay Street 22, Manchester, M11 2DU, United Kingdom Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed

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By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.

Free Gifts Policy

Free gifts included with your order are promotional items provided at no additional charge and will be shown as having a value of £0 on your order. They are not eligible for a separate refund or cash compensation.

If you request a return and refund due to personal reasons (such as a change of mind or no longer required), any free gifts received with your order must also be returned. The return shipping cost for the free gifts will be the customer’s responsibility.

If the free gifts are not returned, the original retail value of the gifts will be deducted from your refund amount.

1. Quality – Replacement Only (No Repair)

We offer a one-time free replacement for material defects or significant damage (e.g. not working, shattered).

No replacement for: subjective preference, minor scratches, slight colour/size variation, or misuse.

2. Gift Defect Does Not Justify Returning the Main Order

A faulty gift alone is not grounds to return or refund the paid main product or the entire order.

If you return the main product, the gift must be returned too; otherwise its value may be deducted.

3. Out of Stock – Substitution

If a gift is unavailable, we may substitute with an item of comparable value. This does not give you a right to cancel the main order.

4. Time to Report

- Visible damage: within 48 hours

- Functional defect: within 14 days

Evidence required: photo/video + order number.

In the event that a free gift becomes out of stock, our customer service team will contact you to discuss an alternative option. Customers cannot request monetary compensation, discounts, or cash equivalents in place of the free gift.

B. LIMITED ONE-YEAR WARRANTY

Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase, except for Cottonfy products. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.

Please retain all original packaging and accompanying materials (including warranty cards) throughout the warranty period.

C. SUPPORT POST-WARRANTY

If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.

D. RETURN PROCESS

To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then w e will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

E. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.To return your product, you should contact our email.Depending on where you live, the time for your exchanged product to reach you may vary.

F. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at

enquiries@livingandhome.co.uk .

G. RETURN SHIPPING FEE

If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.

H. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.

Note: The return address has been updated. For the latest return address, please contact our customer service team via email.

Y. Additional Policies for Cottonfy Products

•If a return is arranged by our authorised logistics provider, customers must cooperate by answering the carrier’s phone calls.

•If the return fails due to a lack of cooperation, the customer will be responsible for any related costs.

Returns due to quality issues must be in their original packaging and in a condition suitable for resale.

•If the original packaging is unavailable, a 5% packaging fee will be deducted before arranging the return.

•To help confirm the product’s condition at delivery and avoid after-sales disputes, customers are advised to record a complete unboxing video upon receipt.

Delivery Access ＆ Measurement ResponsibilityTo help ensure a successful delivery, customers are kindly reminded to confirm in advance that the product dimensions are suitable for access into the property, including entrances, doorways, staircases, corridors, and lifts.If delivery or return is required due to access limitations that were not checked beforehand:- Return shipping costs may be deducted from the refund.- If the product or packaging is damaged or no longer suitable for resale, a 10% repackaging and handling fee may apply.We are always happy to assist with measurements before purchase—please feel free to contact us.

Incorrect or Damaged ItemsBefore Use:We strive for accuracy, but please note:- Color: Due to different monitor settings and lighting (natural vs. artificial), actual colors may vary slightly.- Size: Hand-measured furniture may have a tolerance of +/- 3cm.- Comfort: Subjective feelings (e.g., 'too firm' or 'too soft') do not constitute a quality defect. Returns for these reasons will be treated as 'Personal Reasons' and are subject to restocking and shipping fees.After Use:Unboxing Video - For Your ProtectionTo help us resolve any issues quickly and fairly, we kindly ask customers to record a complete unboxing video upon delivery, showing:-The unopened package-The full unboxing process

If any damage is found, please include clear close-up footage of the affected area, held steadily for 3–5 seconds.This helps us provide faster support and protects your after-sales rights

24-Hour Reporting WindowIf an issue is identified during unboxing, please submit the details within 24 hours of delivery using our claim form, including:- Order number- Description of the issue- Photo or video evidence- Contact informationThis allows us to assist you as efficiently as possible.

For more detailed policies related to Cottonfy sofas, please click the link below to view:👉 Cottonfy Sofa Retund And Refund Police

Contact Information Email: enquiries@livingandhome.co.ukAddress: Kay Street 22, Manchester, M11 2DU, United Kingdom Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed

Contact - Living and Home - Checkout