Cottage Deep Seating Loveseat

Free Shipping

We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, and most reliable method possible.

White Glove Delivery Experience

We partner with white-glove delivery providers to offer this premium service, which includes delivery, on-site furniture assembly, placement, and removal of all packaging materials. White Glove Delivery incurs an additional cost which is displayed at checkout. However, White Glove Delivery is included at no additional cost for PW Designer Series products. Please note that White Glove Delivery does not include installing hanging systems for swings or fire burner kits for fire pit tables, or removing old furniture.

Lead Times

Most of our products are made to order. Your order may arrive in multiple shipments. Once part or all of your order is en route, we’ll email you with that shipment’s tracking information. If your order contains mixed lead time items, the lead time of your order will match the longest lead time of any item on the order.

Please note that orders placed after 3pm ET may not be received until the following business day.

Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.

Stated lead times will not apply to orders containing single item quantities of 50 or greater. Please contact us to confirm lead times before placing an order containing single item quantities of 50 or greater.

Expected Delivery Dates

All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.

Specific Delivery Date Requests

If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us before placing your order.

Shipment Notifications

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.

The shipping carrier will typically contact you with a delivery date. Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging, including pallets. Please make sure that you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.

Freight Shipment and Delivery

If your order will be sent to you via freight, here are some things you should know:

•Please allow 2–4 business days for tracking to update on the carrier’s site.

•All freight orders are delivered curbside.

•Removal of packaging or pallets is not included.

•Carriers will typically contact you beforehand with a delivery date. You may be responsible for holding fees by the carrier if delivery is not arranged within a reasonable time (per carrier’s discretion).

•We recommend someone be present when your order is delivered by the carrier to sign the Proof of Delivery (POD).

•Before signing the POD, check your order to make sure you received the correct items and that nothing is damaged. If not please contact us within 30 days of delivery.

•If you have specific delivery instructions, we recommend creating an account with FedEx and UPS to manage your deliveries. You can note specific drop-off locations such as next to your garage, or add an access code. Please note this is at the driver’s discretion and you may be responsible for any fees issued by the carrier for this extra service.

Nonstandard Shipments

For orders shipping to an address outside of the contiguous United States, please contact us for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. Boxes.

Change of Address

You are able to change your delivery address for free before your order has shipped. After you receive a shipping notification email, charges will incur if you need to change your delivery address. Please contact us to update your delivery address.

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Material Samples

Concerned about purchasing furniture before experiencing it? Samples of our lumber and fabric colors are available to help you decide!

You can also visit our Showroom Locator to find a POLYWOOD retail partner near you.

Returns

We want your outdoor space to feel perfect. If for any reason you're not delighted with your polywood.com purchase, simply contact us within 30 days of delivery and we'll take care of the rest! Returns within 30 days of delivery are free in the contiguous U.S. Our Customer Experience Team will be happy to help you pick out the perfect replacement furniture for your outdoor space or to refund your purchase price in full.

Our Customer Experience Team will send you a return shipping label (shipping cost is on us!) and a Return Merchandise Authorization (RMA) number, and we will facilitate a return with our carrier at your convenience.

We require that all returned products be in their original packaging and in resellable condition upon return. If the original packaging is no longer available, please contact us for assistance. Once your return is packaged and ready to go, please be sure to clearly write your provided RMA number on the outside of each returning package. This helps us to identify the product when it’s returned to us so we can process your return quickly.

Please also make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged. If any product is not returned in resellable condition, an adjustment to your refund may be necessary. If this occurs, a Customer Experience Team Member will reach out to notify you of any updates.

Please note: Designers and Trade/B2B customers are not eligible for the 30-day hassle-free return. Customers enrolled in these programs are required to pay restocking fees and return shipping. Thank you for your understanding.

Damaged or Defective Items

In the unlikely event your polywood.com order arrives to you in less than perfect condition (damaged, incorrect, or otherwise defective by our fault or carrier error), please let us know .

We will arrange replacement parts or, in necessary cases, a complete replacement while covering all outgoing and return shipping costs. You must contact us within 30 days of delivery to report a claim. Any failure to report claims in a timely manner may not be covered by POLYWOOD. Please reach out to our Customer Experience Team with any questions.

The quickest and easiest way to process the return or replacement parts is by submitting our warranty request form .

If only a part of the product needs to be replaced, we will typically request that you recycle the damaged or defective piece. For full product replacements, we will issue a shipping carrier call tag to bring the merchandise back to our facility. Whenever we issue a call tag, we will first provide you with a Return Merchandise Authorization (RMA) number. Be sure to clearly write your provided RMA number on the outside of each returning package. This helps us to identify the product when it’s returned to us so we can process your return quickly. Please make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged.

Questions?

Please refer to our Warranty for more information on the RMA and replacement process. You can also contact our Customer Experience Team with any questions.

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