Costas Celeste Luxe

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Shipping Policy - D'Costas Boutique

Processing Time:

•All orders will be processed within a time frame of 1-3 business days from the date of purchase. Processing times may vary during periods of high demand or special promotions.

Shipping Methods:

•We offer standard and express shipping through major carriers, including UPS, FedEx, and USPS. Customers can select their preferred shipping method during the checkout process.

Shipping Times:

•Shipping time will vary depending on the recipient's location and the selected shipping method. Estimated delivery times will be displayed during the checkout process and may be subject to change due to external factors, such as weather conditions and local restrictions.

Shipping Rates:

•Shipping rates are calculated based on the weight of the package, shipping distance, and selected delivery method. These rates will be clearly displayed during the checkout process and may be subject to additional taxes and duties according to local laws.

Shipping Tracking:

•All orders will be accompanied by a tracking number that will be sent to the email provided by the customer. Customers will be able to track the status of their shipment using this number through the online tracking service provided by the selected carrier.

Shipping Address:

•It is the customer's responsibility to provide an accurate and complete shipping address when placing an order. We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages:

•In the rare event that a package is lost in transit or arrives damaged, please contact us immediately by email at [dcostasboutique@gmail.com] so we can address the issue as soon as possible.

Return Policy:

•Please refer to our Return Policy for information on how to proceed if you wish to return an item.

Questions and Contact:

•If you have any questions about our shipping policy or need additional assistance, please do not hesitate to contact our customer service team at [dcostasboutique@gmail.com]

Business Address:

•D'Costas Boutique

•Puerto Rico 00732, United States

Last Updated: [12-13-24]

•We reserve the right to update or modify this shipping policy at any time without prior notice. Customers are encouraged to regularly review this page for the most current information.

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Política de reembolso

RETURNS----We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.To start a return, you can contact us. Please note that returns will need to be sent to the following address: Urbanización Estancias del Golf Club, Calle Miguel Rivera Texidor #233 Ponce PR. 00730

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

Damages and IssuesPlease inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders orpersonalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 3 day cooling off periodNotwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, withtags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Shipped Orders:Returns are accepted within 10 days of delivery (items must be received by us within this timeframe). No exceptions.

Eligibility for Returns:Items must be new, unworn, and unaltered, with tags attached, showing no signs of wear (makeup, stains, fragrances).We do not issue refunds but offer store credit or exchanges for eligible items upon inspection.We reserve the right to refuse returns that do not meet these criteria.

Please note: We do not offer monetary refunds. Eligible returns will be issued as store credit or exchange only.

Damaged Items:Contact us within 24 hours of delivery if you receive a damaged item.

Return Shipping Fees:Customers are responsible for all return shipping costs.

Final Sale Items:All white clothing, bodysuits, and accessory purchases are final and cannot be returned or exchanged.

If more than 15 business days have passed since we’ve approved your return, please contact us at dcostaboutique@gmail.com

Sale & Promotional Items PolicyAll discounted and promotional items are final sale.No returns, exchanges, or refunds are permitted on sale merchandise.Offers are not combinable with other promotions unless specified.Availability of styles and sizes is limited.

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