Correct Connect Running Martingale for Double Neck Strap

FREE Delivery to Mainland UK on Orders over £150.

Delivery to Mainland UK.

We offer delivery based on total package weight and the delivery charge will be displayed to you when processing your order and payment.

Weight

Delivery Estimate

Price

FREE

1-2 working days

FREE – Spend more than £100

Up to 999g

1-2 working days

£5.95

Up to 1999g

1-2 working days

£8.95

Up to 4999g

1-2 working days

£15.34

Over 5000g

1-2 working days

£19.95

For the benefit of our delivery service classification Mainland UK excludes the following locations: Channel Islands, Northern Ireland, Scottish Highlands & Islands. Available options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE, AB31-35, AB41-54, G83, PA50-59, PH15-18, PH27-29, PH45-48, PH51-99

We use Royal Mail and DPD to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.

Alternative services

Although Royal Mail and DPD are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.

We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.

Parcel tracking

When your item is despatched, you will receive an email notification. If the service on which we’ve sent your parcel is tracked then the email will contain a reference number which can be used on the courier’s website:

Royal Mail: Enter your 13 character reference number, ending with “GB” on the Royal Mail tracking page . If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.

DPD: Enter your 14 character reference number on the DPD tracking page.

INTERNATIONAL & NON-MAINLAND DELIVERY

VAT/UK Tax: Please note that for orders placed to a shipping destination outside of the UK & Northern Ireland VAT will be removed at the end of the checkout (after you complete your billing & shipping details). This includes Guernsey & Jersey, EU countries (including Ireland) and rest of world destinations such as the USA, Japan, Australia & New Zealand.

CUSTOMS CHARGES: Customs charges are the responsibility of the customer, and may vary depending on your delivery country. If delivery is refused and the parcel is returned to us, you will be charged the cost of the return shipment, and the original shipping charges will not be refunded.

USA: We ship all orders going to the USA with DHL Express Worldwide and have a fixed price for this in our checkout (you can also view this by following the button below). This service comes with premium tracking and is delivered within just a few days. We will only contact you should your order go over the weight restrictions.

EU: For most EU destinations we have a fixed price for delivery per country. You can view this when checking out.

Rest of World: For other countries, as the size and weight of our items varies significantly we may on occasions request additional shipping fees on international orders. This will be done with your consent and we will not take any further payments after the item has been sent. If, when you are contacted, you do not wish to pay the additional shipping cost then a full refund will be offered. This will only happen on rare occasions when orders are significantly heavy or large.

Contact - Horse & Rider Equestrian Retailer - Checkout

The information on this page is subject to our main terms and conditions.

Peace of mind

You can shop with the peace of mind that items can be returned to us if they are unsuitable. Whether the size is wrong or you just don’t like the colour, just return any of your items within 14 days of receiving them.

Our returns process

In all cases of returns we request the following:

•Follow the instructions on the returns form enclosed with your parcel and fill in the relevant details. If you don’t have a returns form, please enclose a slip of paper detailing your:

•Order number if you have it

•Name

•Address

•Contact telephone number

•Reason for returning the item

2. Package the item securely and then dispatch the parcel to us ensuring that you obtain a certificate of posting. See packaging note below.3. Once received, we will check your item and if everything is OK, issue a refund to your original method of payment and then email you a confirmation.

Our returns address is:

Website Returns, Horse and Rider, Millmount Complex, New Castletown Road, Douglas, Isle of Man, IM2 1HD

Packaging note

Please enclose the manufacturer’s packaging (e.g. shoe box or cellophane wrapper) within an outer box or suitable bag. Tip: you could use our original postal bag, turned inside out or a strong bin liner. We are unable to accept returned goods if the manufacturer’s packaging (e.g. shoe box) has been used as the outer postal packaging because we are then unable to offer the goods for resale to other customers.

Exchanges

If you require a different item, simply follow the returns process above to obtain a refund and place a new order for the item you require. We can’t directly swap one item for another. We are very fast at processing refunds for unwanted items and most returned items are processed on the same day that we receive them or on the next working day.

We would be more than happy to place your new order for you over the telephone at the same time as arranging your convenient returns service.

We believe this is the best way of working because the order for your new item flows through all of our systems efficiently and means that we can service your needs quickly and effectively. Furthermore, if you choose to place your new order before receiving a refund for your returned item then you will receive your new item faster and will be able to secure the stock before it sells out.

Returns policy wording

•Please ensure that you protect any products from becoming worn or soiled whilst trying them for size and fit. On cancellation for whatever reason you must follow our returns procedures (set out below) and return to us the Products we have delivered to you in accordance with these procedures.

•In all circumstances you must firstly contact us by email (millmountes@outlook.com) or by post at Website Returns, Horse and Rider, Millmount Complex, New Castletown Road, Douglas, Isle of Man, IM2 1HD. If you contact us by telephone you will need to follow this up with confirmation to us in writing either by email or post.

•Where you wish to return Products to us, our customer services team will give you a “returns authorisation number”, which will be sent to the email address you registered with us, following your communication with us further to clause 2 above. You should include this number on your returns note and send it back with your Products. The returns authorisation number is important as it enables us to refund your payment and deal with your returned Products quickly.

•If the Products are defective, incorrect or damaged on delivery we will reimburse your reasonable costs of return (up to the value it would have cost to return the Products using Royal Mail standard service) and (at your option) replace the products (where the same or equivalent products are available) or refund you for the price paid including the delivery charges of any such Products provided that the Products are complete and in “as delivered” condition as supplied in the original packaging. We recommend that returns are sent via Royal Mail standard service and you must always obtain a certificate of posting.

•It is your responsibility to arrange collection of any unauthorised returns from our premises, for example Products which have been returned because they were defective but which are subsequently found not to be defective; accordingly we reserve the right to return these Products to you at your cost. Such product will be held for a period of six months after which time the product will be destroyed if you have not made the appropriate arrangements for the goods to be returned to you.

•You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

•If you are not completely happy with the purchase you have made, for any reason at all, then you may return the Product(s) within 28 days of receiving the Products for a full refund of the price of the Product(s). To qualify for a refund, the Product must be returned within 28 days of you receiving the Product(s) and in its original condition. Please return the Product(s) with the original packaging we used to send it to you to ensure that the Product(s) is not damaged during transit. Subject to clause 4 you shall be responsible for the cost of return to us.

•If you would like to return the Products yourself you can take them to our store. You will only be able to return Products to our store provided that you have complied with all provisions of these Terms and Conditions and have taken with you to the store a copy of your original Delivery Note and the actual payment card used to purchase the Products.

Refunds

•Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.

•All refunds will be made within 30 working days either:

•(where Products have not yet been delivered to you) of our confirmation in writing to you that your order has been cancelled; or

•(where Products have been delivered to you) of the return of the Products to us.

Contact - Horse & Rider Equestrian Retailer - Checkout