CoreStretch®

Shipping Policy (US)

TL;DR: We ship within the United States. Orders leave our warehouse fast, you’ll get tracking by email, and you can always reach us at Info@Sundial777.com with your order number.

Processing Times

Orders are processed 1–2 business days after payment is received (Mon–Fri, excluding holidays).

Orders placed after 12pm may begin processing the next business day.

Shipping Methods & Rates (US)

We ship via major carriers (UPS/USPS/FedEx).

Exact rates and delivery estimates are shown at checkout based on your address and items.

Free shipping promotions (if offered) will be reflected at checkout.

Tracking

A shipping confirmation with tracking is emailed as soon as your order leaves our warehouse.

Tracking may take 24 hours to update after the label is created.

Split Shipments

If an order includes multiple items, they may ship in separate packages. You’ll receive tracking for each.

Address Changes & Order Edits

We can make changes until your order enters fulfillment. Email Info@Sundial777.com ASAP with the subject “Address Update – Order #[number]”.

Undeliverable / Refused Shipments

Packages returned to us as undeliverable are refunded minus original shipping once received back in sellable condition.

Lost or Damaged in Transit

If tracking hasn’t moved in 7 days or your order arrived damaged, contact Info@Sundial777.com.

Keep all packaging; we’ll help file a carrier claim and make it right.

This Shipping Policy applies to orders shipped within the United States. If you need international shipping, please reach out before ordering.

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Returns & Exchanges (30-Day)

TL;DR: You have 30 days from delivery to mail back items. Returns are by mail, and return shipping is paid by the customer. We’ll refund to your original payment method once your return is received and inspected.

Return Window & Eligibility

Return window: 30 days from the delivery date.

Items must be unused, unworn, and in original packaging (shoe boxes/bags, tags attached).

Final Sale items (clearly marked at purchase) are not returnable.

For health/safety reasons, worn socks/underlayers can’t be returned.

How to Start a Return

Email Info@Sundial777.com with your order number and the item(s) you’re returning.

Use our prepaid label – we’ll email a label and deduct the label cost from your refund.

Pack items securely in their original packaging and include your order number inside the box.

Per our schema: Returns are by mail and the customer is responsible for return shipping fees.

Exchanges

Want a different size/color? Start a return as above and place a new order for the item you want now.

We’ll refund the original once it’s back and inspected.

Refunds

Once your return is delivered to us, please allow 3–7 business days for inspection and processing.

Refunds go to the original payment method.

Original shipping charges (if any) are non-refundable.

If you used our prepaid label, its cost is deducted from the refund.

Defective / Wrong Item

If we made a mistake or an item is defective, email Info@Sundial777.com within 7 days of delivery. We’ll cover return shipping and fix it quickly.

Return Conditions

Returns received worn, washed, or missing packaging may be refused or subject to a partial refund.

Please ship with a trackable service. We aren’t responsible for returns lost in transit.

Questions?

We’re here to help. Email Info@Sundial777.com with your order number and we’ll get back to you quickly.

All products sold by Sundial are 100% authentic. If your item is found to be inauthentic, we’ll refund 110% of your purchase—guaranteed.

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