CoreFlex Twister™ Pro

We’re committed to ensuring you have a smooth and enjoyable shopping experience.

Before placing your order, please take a moment to review our Shipping Policy, which applies to all purchases.

** Please note that during major year-end holidays, shipping carriers may experience delays of 1–3 business days.

Order Processing

You can estimate your order's arrival using the processing and delivery time details provided:

•Free shipping: 1 day

•Skip The Line - Insured Shipping: 2 hours

Estimated Delivery

•United States + Canada: 7–12 business days after shipment

•United Kingdom, Australia & other international destinations: 8–14 business days after shipment

•Made-to-order & personalized items: Up to 15–20 business days, depending on production and shipping destination

Please note: Delivery estimates exclude weekends, public holidays, customs clearance, and carrier-related delays beyond our control.

Order TrackingOnce your package is on its way, you’ll receive a shipping confirmation email that includes your tracking number. To monitor your delivery’s progress, visit our Track Your Order page on the Mymus website.

Shipping LiabilityMymus cannot be held responsible for delays or delivery failures caused by:

Inaccurate or incomplete address information provided at checkoutDeclined or unclaimed shipments“Delivered” packages that are lost after carrier confirmationIf any of these occur, please reach out directly to the local courier or file a claim with the shipping provider. We’ll gladly assist with documentation, but resolution rests with the carrier.

Shipping Terms & ConditionsBy placing an order with Mymus, you agree to the guidelines set forth in this Shipping Policy. We carefully disclose estimated timelines at checkout; therefore, we cannot honor disputes, chargebacks, or complaints related to on-time delivery within these windows or delays outside our control.

We appreciate your understanding and help us continue to deliver your Mymus pieces safely and promptly. Should you have any questions, feel free to contact us at hello@mymus.co.

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You have 90 days from delivery to request a return if you’re not completely satisfied. To be eligible, items must be:The item must be unused, unopened, and in its original packaging.All original tags, packaging, and accessories must be included.A copy of your order confirmation or invoice must accompany the return.

Important notes:

•Customers are responsible for return shipping costs

•Shipping fees are non-refundable

•Returns sent to intermediary shipping facilities (not our authorized warehouses) are not eligible for refunds

•Opened supplements cannot be returned due to safety and hygiene regulations

To begin a return, contact us at hello@mymus.co. If approved, we’ll send you the return address and step-by-step instructions.

Do not send returns without approval — they will not be accepted.

Cancellations & ModificationsYou may cancel or change your order (including size, personalization, or shipping address) within 1 hour of placing it.Email hello@mymus.co immediately to submit your request.Orders cannot be guaranteed changed or canceled after this 1-hour window due to our rapid fulfillment process.

Damaged or Incorrect ShipmentsInspect your package upon arrival.If an item is damaged, defective, or not what you ordered, notify us at hello@mymus.co within 48 hours of delivery.Late claims (after 48 hours) may not be eligible for replacement or refund.

Non-Returnable ItemsThe following cannot be returned unless faulty on arrival:

•Opened supplement jars or capsules

•Used CoreFlex trainers

•Gift cards or promotional items

•Final sale items

ExchangesTo swap an item for a different style or size, please return your original purchase following the above process, then place a new order.

EU 14-Day Right of WithdrawalFor orders delivered within the European Union, you may cancel or return items—for any reason—within 14 days of receipt. Returned products must be unused, in original condition, and include all tags and packaging.

RefundsAfter we receive and inspect your return, we’ll confirm approval by email.Approved refunds are issued to the original payment method within 14 business days.Depending on your bank, it may take additional days to appear in your account.If you haven’t received your refund within 15 business days of approval, please contact hello@mymus.co.

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